Ratings based on 5,107 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cacun, Mexico

Great Stay

Posted Oct 18, 2017
The hotel and all inclusive was overall a wonderful experience. The staff were all friendly & welcoming, seemed family oriented though only my husband and i went on vaca, hotel room was spacious, nothing too fancy, floor seemed a little sticky despite room service cleaning, maybe the tile flooring? Bed was a little firm for me, food buffet was ok. Hotel was close to airport about 10-15min away, hotel is about 15-20 min away from store and attraction area but transportation was very accessible, city bus or taxi. Recommend this hotel for a short vacation stay, maybe 3-4 night vaca. Would come back with family to stay again.
Comment from Hotel Management
Oct 19, 2017 by General Management, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Comments like yours are truly helpful to know which areas we need to work more and need our full attention. We have big renovation plans for our rooms, as we know is one of the top comments from our guests. Thanks for your feedback. Best regards, General Management
4 out of 5
Recommended
for Everyone
by A verified traveler from OH

Posted Oct 18, 2017
Wonderful, relaxing, fun! Didn't have to worry about a thing!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent

Posted Oct 18, 2017
It is a great hotel with excellent service. The only problem is that the sea has a lot of plants. Hope that they have a way to clean it out.
Comment from Hotel Management
Oct 18, 2017 by General Management, Hotel Management
Thank you for your comments regarding your recent stay. We are glad to know that you enjoyed the facilities and services. We thank you for your comments regarding the beach, which is deep cleaning daily in the morning, due to the fact that derived from a natural process of the sea,the amount of seaweed that reaches our beach has increased . We apologize if this causes you any inconvenience. Best regards, General Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay

Posted Oct 17, 2017
Pros: The staff makes this place worth staying. They are super friendly and a joy to talk to.
Cons: The timeshare thing should be scaled back, if the customer says no that should end the conversation.
Location: We stayed in the resort the whole time, no need to venture out.
The first impression was the meeting with a woman trying to sell us a timeshare. I hate to be rude with anyone but I felt I had no choice, I had no interest in their presentation and she was a bit too pushy. After we were settled in things were fine. The room was clean, the bed was comfy and the ac worked fine. the hot water in the sink didn't work but for our short stay we could overlook it. The food was fine, good sushi and pizza, the buffets were good. My wife and I don't come for the food so we are easily pleased. The mixed drinks were very sugary and not much alcohol but again we are not their to party. On a scale of 1-10 I would give this place a solid 7. We have been to many places in Mexico so I have a good idea of I'm talking about.
Comment from Hotel Management
Oct 19, 2017 by General Management, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Thanks so much for your compliments towards our staff, We regret if we do not fully meeting your expectations ,we will keep working to improve our services and facilities. Best regards, General Management
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

vacation Review

Posted Oct 17, 2017
Pros: The service
Cons: The air condition was very cold in our room and it could not be adjusted. The shower could be better, water kept getting outside of the shower stall.
Location: Lots to do and bus service made it easy to get around
It was more that we expected. The staff was really friendly, polite and hard working.....exceptional.
Comment from Hotel Management
Oct 17, 2017 by General Management, Hotel Management
We are happy to hear how much you enjoyed your stay in our hotel. Thank you for pointing out how great our staff is. Thank you for taking your time writing your review. We hope you come back soon Warm regards, General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Great vacation

Posted Oct 16, 2017
Pros: The staff
We really enjoyed our stay, the staff was great, the food was good and they had a great variety. With daily activities and nightly shows, we didn't need to leave the resort.
Comment from Hotel Management
Oct 16, 2017 by General Management, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its wonderful reading how much you enjoyed the food and activities. We look forward on welcoming you again in the near future. Best Regards, General Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Cons: the food and served portions could be improved for an all inclusive. We ended up eating out majority of our stay
Very relaxing. I was offered an upgraded room. Very quiet side. pleasant staff.
Comment from Hotel Management
Oct 16, 2017 by General Management, Hotel Management
We appreciate your comments about GR Caribe by Solaris, your feedback is really important to us therefore we can improve our services, especially the ones you mention. We are looking forward to see you soon and see our improvement Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Visalia California

Great Hotel

Posted Oct 14, 2017
Our stay at this hotel was amazing! The hotel is very clean, there is not one time that you don't see someone cleaning. The staff was very friendly! The hotel is family friendly as well. I would dedfinetly recommend this hotel to everyone!
Comment from Hotel Management
Oct 16, 2017 by General Management, Hotel Management
Thank you for your review regarding your stay in our hotel. We are pleased that your holiday in our hotel was pleasing. We hope you will come back and visit us soon Best regards, General Management
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Good

Posted Oct 14, 2017
It was a really good experience, I would recommend it for everyone. The food could improve a little bit but overall everything was perfect.
1 out of 5
by A verified traveler from montana

Nightmare

Posted Oct 12, 2017
The worst place I've ever stayed at with my family and the staff at front desk were terrible any situation they would just make excuses and the security staff put there hands on which I have filed charges would not recommend this hotel to anyone
Comment from Hotel Management
Oct 17, 2017 by General Management, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management