Ratings based on 1,752 Verified Reviews

4.6 out of 5
86% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very Nice hotel on the beach

Posted Jun 24, 2018
The staff at the hotel is excellent, they all are very nice and willing to go the extra mile for you. Hotel grounds are immaculate. Hotel is very clean. One thing that needs improvement is the food, especially the seafood restaurant it was very bad.
5 out of 5
by A verified traveler

Posted Jun 24, 2018
Nice hotel, great view great staff they made you feel at home! I would come back to this hotel!
5 out of 5
by A verified traveler from Miami

Posted Jun 24, 2018
I had a great experience at Screts The Vine! Very pleasant staff, excellent food and drinks! Nice ambience. They had shows and activities everyday. Fernando, part of the entertainment crew is awesome! My mother and I went to the spa for an 80 minutes massage, and I highly recommend Cecilia or Brenda as your massage therapist. They were very professionals and attentive. Secrets The Vine is truly a 5 star hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2018
Staff friendly good food so clean nice beach nice pool
4 out of 5
by A verified traveler

Posted Jun 23, 2018
Comment from Hotel Management
Jun 23, 2018 by Social Media Coordinator, Hotel Management
Thank you for taking the time to rate our resort, we are glad to know you had a 5-star experience with us. We hope to have the honor of hosting you again very soon. Best Regards, Lina Arzuffi Social Media Coordinator
5 out of 5
by A verified traveler

Posted Jun 21, 2018
Comment from Hotel Management
Jun 22, 2018 by Social Media Coordinator , Hotel Management
Thank you for taking the time to rate our resort! We are very happy to know you had a great stay with us! We look forward to your next visit. Best regards, Lina Arzuffi Social Media Arzuffi
5 out of 5
by A verified traveler from Austin TX

Posted Jun 20, 2018
Wonderful bar and food service on the beach and at the pools, beautiful clean pools and beach, very nice hotel staff, food is great with lots of options! I have zero complaints!
Comment from Hotel Management
Jun 20, 2018 by Social Media Coordinator , Hotel Management
Dear Katherine, Thank you for your gracious comments, and for sharing your experience at Secrets The Vine Cancun. We truly look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our Secrets Resorts brand. Best Regards, Lina Arzuffi Social Media Coordinator
5 out of 5
by A verified traveler

Posted Jun 20, 2018
Comment from Hotel Management
Jun 20, 2018 by Social Media Coordinator , Hotel Management
Dear guest, Thank you for taking the time to rate our resort. We really value your feedback! Best regards, Lina Arzuffi Social Media Coordinator
4 out of 5
by A verified traveler

Posted Jun 19, 2018
The hotel is beautiful and the staff was very attentive. I appreciate the security for asking for the room number and last name before letting you in the hotel and in other parts. I was not happy that the hotel didnt have my happy birthday door sash when I called ahead of time to inform the hotel that it was my boyfriends birthday and was informed by Expedia that it would be accomodated.
Comment from Hotel Management
Jun 21, 2018 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as these allow us to improve our service levels and product. We are very happy to learn that your stay was a most pleasant one. Please be certain that all your feedback had reached our Management and we will work in our opportunity areas. We are working on a daily basis to exceed our guest’s expectations and hope to have the opportunity to host you again in the near future. Best Regards, Lina Arzuffi Social Media Coordinator
5 out of 5
by A verified traveler from OKC

Posted Jun 18, 2018
Nice hotel, there are no bad rooms. The staff is really friendly and love to help.
Comment from Hotel Management
Jun 18, 2018 by Social Media Coordinator, Hotel Management
Dear Tyler, Thank you for sharing such a great note about our resort. We are very happy to read that your experience at Secrets The Vine Cancun was a wonderful one. On behalf of our team and management, we appreciate your kind words and sincerely look forward to welcoming you back home on your next visit to the Mexican Caribbean. Best Regards, Lina Arzuffi Social Media Coordinator