Ratings based on 1,772 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Excellent

Posted Oct 14, 2017
We love the service and the food. Highly recommended the Italian restaurant, the chef came to welcome us in person
Comment from Hotel Management
Oct 16, 2017 by Sun Palace Cancun, Hotel Management
Dear Taty, Thank you so much for choosing us and sharing your kind comments with us, it is a pleasure for us to learn about your so positive experience. We look forward to your next visit soon. All the best, Sun Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Great break away for a few days. Not fancy enough for me for a honeymoon mainly due to other guests but was lovely break for annual holiday.
Comment from Hotel Management
Oct 12, 2017 by Sun Palace Cancun, Hotel Management
Dear Guest, Thank you so much for choosing us and sharing your comments with us. We are happy to know you enjoyed your stay, we will continue with our improvement in order to surpass all of your expectations. Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very good hotel on the beach

Posted Oct 8, 2017
The hotel offers good facilities and entertainment, the staff is great: always friendly and happy to help making our stay unforgettable. Delicious food with lots of options available. We had an amazing time. Good value for money.
Comment from Hotel Management
Oct 9, 2017 by Sun Palace Cancun, Hotel Management
Dear Morgan & Giulia, Thank you so much for sharing your kind comments with us, your satisfaction is our main priority and we are glad to know you had such positive experience during your stay. Thank you so much for choosing us, we look forward to your next visit soon. All the best, Sun Palace Cancun
5 out of 5
Recommended
for Couples
by A verified traveler from London

Best holiday I have had!

Posted Oct 8, 2017
Pros: Everyone was so lovely, happy and helpful. Made us feel so welcome and like we can ask about anything.
Had a great time with my boyfriend couldn't have asked for more! We both loved the hotel and Cancun and for me that means a lot as I am a germ freak! For the first time ever away I felt comfortable in the room as it was extremely clean, every day. Room was very spacious and the Ocean view was just perfect. Also didn't hear any noise from outside the room so it was definitely very peaceful and relaxing at all times. Planning on going back next year as we are so in love with the hotel and place. P.S. Mcdonald's is only a 5 min drive away and the mall where you can get loads of your shopping done is about 10 mins. The hotel food was really good, not like any other hotel food that all tastes the same and had so many different options in the biffet and everything was delicious! The rooms are exactly the same as on the web site, just amazing!
Comment from Hotel Management
Oct 11, 2017 by Sun Palace Cancun, Hotel Management
Dear Kas, Thank you so much for sharing your kind comments with us, it is our pleasure to receive your feedback and learn about your so positive experience. We are working everyday on improvements to guarantee every time you visit us will be a delighting experience, surpassing all of your expectations. We shall see you soon! All the best, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever!!

Posted Oct 1, 2017
Pros: The size was perfect!!
Cons: Earlier show times.
Location: We went downtown to the Flamingo to shop. We went deep sea fishing and also scuba diving. We also did the Columbus Tour.
The Sun Palace was wonderful. It is the fourth time we have stayed there. Everyone was great. Chocolate was wonderful!! He was great!! We enjoyed the activities and the opportunity to just relax. Beach was wonderful and it was great having a life guard. Pedro was also great!!
Comment from Hotel Management
Oct 2, 2017 by Sun Palace Cancun, Hotel Management
Dear Rita, Thank you so much for sharing your lovely comments with us. It is a pleasure for us to learn about your so positive experience during your stay. We work very hard to achieve these results and appreciate your feedback. We look forward to your next visit soon. Cordially, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver bc

Great hotel, amazing friendly staff

Posted Sep 11, 2017
We had a great stay and awesome time at the Sun Palace! The staff really make the hotel. So hard working and friendly. We loved the drink service on the beach; it felt like paradise looking out to the blue green ocean sipping daiquiris and pina coladas all day. The food was tastey and fresh; the breakfast buffet worth waking up early for, and more drinks than anyone needs from there. My only complaint was the smokers, which my wife and I are not. We had a couple guys smoking cigars at the edge of a busy pool we were at for example. Made us wonder who does that, but since some people do, maybe the hotel have some sort of policy as not everyone enjoys second hand smoke on a 30C hot day. Other than that, we had such a great vacation and would definitely return again.
Comment from Hotel Management
Sep 11, 2017 by Sun Palace Cancun, Hotel Management
Dear Drek, Thank you so much for choosing Sun Palace and sharing your comments with us. We are glad to know you had such pleasant experience during your stay. We are always eager to hear what our guests have to say about their experience, thank you so much for your feedback. We shall see you soon! Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Laugharne, Wales

Lovely Hotel

Posted Sep 5, 2017
Lovely hotel, very clean & comfy. Food was lovely and the hotel staff couldn't do enough for you.
Comment from Hotel Management
Sep 6, 2017 by Sun Palace Cancun, Hotel Management
Dear Joe, Thank you so much for choosing us and sharing your comments with us, we are so happy to know you enjoyed the service. We look forward to your next visit in a near future. Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Nice and quite, beach front, great pools!!

Posted Aug 24, 2017
Pros: We like the fact the the hotel was not huge, on the beach, no buffet dinner, rather there had sit-down dinner, in which made it more elegant.
Cons: The option for the fish eaters. (more than just Salmon) Night entertainment -was a bit quite
Nice and quite, beach front, great pools!! Excellent servise. It was my husband Birthday and they spoiled us with cake and Champaign :) We like the fact the the hotel was not huge
Comment from Hotel Management
Aug 26, 2017 by Sun Palace Cancun, Hotel Management
Dear Rache, Thank you so much for choosing Sun Palace and sharing your kind comments with us. We are always happy to read our guest's comments and discover the perception they have from our services. It is always a pleasure to be your host, please come back soon! Cordially, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Deluxe room, jetted tub, ocean view 7th floor

Posted Aug 7, 2017
Great staff, great food, and very clean resort. Would highly recommend this resort to newlyweds:)
Comment from Hotel Management
Aug 18, 2017 by Sun Palace Cancun, Hotel Management
Dear Guest, Thank you so much for choosing Sun Palace. We are happy to receive our positive comments and know that you had such a pleasant experience with us. Please come back soon. Best regards, Sun Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Aug 2, 2017
The hotel was very clean and the staff very kind and attentive. The breakfast buffet was our favorite meal.
Comment from Hotel Management
Aug 2, 2017 by Sun Palace Cancun, Hotel Management
Dear Laura, Thank you so much for sharing your comments with us. There is nothing more important for us than your satisfaction and we appreciate your preference and feedback, we hope to be honored with your visit once again soon, having a new chance to change your perception from good to excellent. Thank you for choosing us. Best regards, Sun Palace Cancun