Ratings based on 1,761 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver bc

Great hotel, amazing friendly staff

Posted Sep 11, 2017
We had a great stay and awesome time at the Sun Palace! The staff really make the hotel. So hard working and friendly. We loved the drink service on the beach; it felt like paradise looking out to the blue green ocean sipping daiquiris and pina coladas all day. The food was tastey and fresh; the breakfast buffet worth waking up early for, and more drinks than anyone needs from there. My only complaint was the smokers, which my wife and I are not. We had a couple guys smoking cigars at the edge of a busy pool we were at for example. Made us wonder who does that, but since some people do, maybe the hotel have some sort of policy as not everyone enjoys second hand smoke on a 30C hot day. Other than that, we had such a great vacation and would definitely return again.
Comment from Hotel Management
Sep 11, 2017 by Sun Palace Cancun, Hotel Management
Dear Drek, Thank you so much for choosing Sun Palace and sharing your comments with us. We are glad to know you had such pleasant experience during your stay. We are always eager to hear what our guests have to say about their experience, thank you so much for your feedback. We shall see you soon! Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Laugharne, Wales

Lovely Hotel

Posted Sep 5, 2017
Lovely hotel, very clean & comfy. Food was lovely and the hotel staff couldn't do enough for you.
Comment from Hotel Management
Sep 6, 2017 by Sun Palace Cancun, Hotel Management
Dear Joe, Thank you so much for choosing us and sharing your comments with us, we are so happy to know you enjoyed the service. We look forward to your next visit in a near future. Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Nice and quite, beach front, great pools!!

Posted Aug 24, 2017
Pros: We like the fact the the hotel was not huge, on the beach, no buffet dinner, rather there had sit-down dinner, in which made it more elegant.
Cons: The option for the fish eaters. (more than just Salmon) Night entertainment -was a bit quite
Nice and quite, beach front, great pools!! Excellent servise. It was my husband Birthday and they spoiled us with cake and Champaign :) We like the fact the the hotel was not huge
Comment from Hotel Management
Aug 26, 2017 by Sun Palace Cancun, Hotel Management
Dear Rache, Thank you so much for choosing Sun Palace and sharing your kind comments with us. We are always happy to read our guest's comments and discover the perception they have from our services. It is always a pleasure to be your host, please come back soon! Cordially, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Deluxe room, jetted tub, ocean view 7th floor

Posted Aug 7, 2017
Great staff, great food, and very clean resort. Would highly recommend this resort to newlyweds:)
Comment from Hotel Management
Aug 18, 2017 by Sun Palace Cancun, Hotel Management
Dear Guest, Thank you so much for choosing Sun Palace. We are happy to receive our positive comments and know that you had such a pleasant experience with us. Please come back soon. Best regards, Sun Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Aug 2, 2017
The hotel was very clean and the staff very kind and attentive. The breakfast buffet was our favorite meal.
Comment from Hotel Management
Aug 2, 2017 by Sun Palace Cancun, Hotel Management
Dear Laura, Thank you so much for sharing your comments with us. There is nothing more important for us than your satisfaction and we appreciate your preference and feedback, we hope to be honored with your visit once again soon, having a new chance to change your perception from good to excellent. Thank you for choosing us. Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Wonderful hotel very close to the beach

Posted Jul 26, 2017
From the first moment we arrived we felt very welcome. Check in was fast and easy. Every single staff member was amazing, friendly and just down right wonderful. The food was phenomenal but the desserts could be better. The room had a wonderful view and was very clean. The beach was great and the sand was super soft. This hotel definitely caters to the adult that is looking to relax and rest. We will definitely be going back.
Comment from Hotel Management
Jul 28, 2017 by Sun Palace Cancun, Hotel Management
Dear Melissa, We truly appreciate your comments and preference. Thank you so much for choosing Sun Palace, making our guests happy is our main goal and we are very glad to know it was successfully accomplished. We would be grateful if you decide to choose Sun Palace again during your next visit to Cancun, we will be waiting for you. Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect couples getaway

Posted Jul 25, 2017
My wife and I were only there for 4 days and my only complaint would be that we "wasted" 2 of them doing activities outside of the hotel. The beach was perfect. The pools were perfect. The room was perfect. The staff was perfect. Hell, the weather was even perfect. Next time we go, we intend to spend the whole trip within the confines of the hotel. Wish the pool was open a little later. 7pm seems a little too early.
Comment from Hotel Management
Jul 25, 2017 by Sun Palace Cancun, Hotel Management
Dear Guest, First and foremost, thank you so much for choosing Sun Palace. We are delighted by your comments, thank you so much for sharing your lovely review with us. Your satisfaction is the most important at Sun Palace and so we appreciate your recommendations, please rest assured we will take notes on your comments and keep them in mind for future changes and improvements. We hope to be honored with your visit once again soon. Best regards, Sun Palace Cancun
2 out of 5
by A verified traveler from Houston, TX

Disappointed

Posted Jul 24, 2017
Don't expect exceptional service. Don't waste your money on the upgraded room Don't fall for the "hotel credit" Bartenders were good. Food was mediocre at best. Guest services was a joke! Very disappointing. This could be a really nice place. Idk how this is rated almost 5 star hotel. Our food was cold. Scheduled spa services and showed up For treatment to be turned away. It was never actually booked. :(
Comment from Hotel Management
Jul 26, 2017 by Sun Palace Cancun, Hotel Management
Dear Brandy, Thank you for choosing Sun Palace. It is with great concern we receive your review since this is definitely not the kind of experience we strive to offer for our guests. We sincerely regret your perception from our services. We are working everyday on improving the quality of our services to always meet our guests expectations which also increase day by day. Hopefully you may give us a second chance in the future to change your perception. Best regards, Sun Palace Cancun
4 out of 5
Recommended
for Couples
by A verified traveler

Pleasant surprise

Posted Jul 24, 2017
The worst part of this resort is the check in process. Tediously slow. We had the concierge package where the check in was to be quick and easy- it was anything but that. No one even bothered to escort us to our room, just pointed to the elevator. Besides the check in process everything else was top notch. It is a bit of an older property but that did not hinder the staff being attentive and friendly. The food here is better than any other resort I have been to. Flavorful, hot, which is not usually what we get at all inclusive resorts. The beach was wonderful with soft sand. The chair attendants at the beach were very swift to put an umbrella up for you. The bar service on the beach was fine...better some days than others. The pools are very cool. There is one large pool that has volleyball and other activities. There are several smaller pools that are awesome. The middle-ish smaller pool has private areas that you can sit in the water and relax and enjoy the scenery. These area are covered so you get a bit of shade. The spa was great too. Did a mani and pedi and 2 massages. All the employees of the spa were very professional and attentive. If they can get the check in process down to a reasonable time frame, it would do them well. We overheard several other couple complain about the long check in process and that was a toic at poolside too. It is an older property but that did not deter from have a great experience.
Comment from Hotel Management
Jul 25, 2017 by Sun Palace Cancun, Hotel Management
Dear Guest, Thank you so much for choosing Sun Palace and sharing your kind comments with us. We are very happy to know you had a relaxing time with us. We are always eager to hear what our guests have to say about their experience, this definitely gives us the chance to learn from your point of view and improve, ensuring we keep the high standards and surpass all of your expectations. We would be grateful if you decide to stay at Sun Palace again in the future. Please come back soon. Best regards, Sun Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Clean beach , excellent service

Posted Jul 12, 2017
Great staff! Great food! Well maintained beach! Resort dollars are really discount dollars only a certain amount can be used per service. You have to pay remaining amount. Our beach front room faced a neighboring hotel under construction. The noise awoke us in the mornings and we couldn't sit outside and enjoy it.The noise was constant, loud and excessive. Men need sleeved shirts to eat anywhere in the evenings plus pants to one restaurant.
Comment from Hotel Management
Jul 15, 2017 by Sun Palace Cancun, Hotel Management
Dear G, First and foremost, thank you so much for choosing us. We appreciate your comments. We are happy to know you had a mostly enjoyable experience with us. Unfortunately the construction is our of our hands since it is not handled by Palace Resorts, please rest assured we are doing our best to diminish the impact it has during your stay. Thank you for choosing us, we shall see you soon! Best regards, Sun Palace Cancun