Ratings based on 284 Verified Reviews

3.4 out of 5
61% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Sunset Royale

Posted Jun 2, 2018
It was a bad weekend because it was raining. But the food was awful and they were not good about prompt service or keeping the mini fridge stocked with drinks giving us clean towels
Comment from Hotel Management
Jun 2, 2018 by AGENT, Hotel Management
We're sorry to hear that. We appreciate that you told us your experience, this will help us to correct these errors and improve as a holiday.
3 out of 5
by A verified traveler from Toronto, Ontario Canada

Very dated, needs TLC

Posted May 22, 2018
The shows at night were great! Cruz at the pool bar was awesome! Mich was a total hunk. ;) The food wasn’t all that great. The pool had some sharp tiles in it where several kids cut their feet, on of them being my son. Overall We had a great time because the staff was attentive and I’m not there to sit it the room. I’m there for the drinks, beach, and the sun!
Comment from Hotel Management
May 24, 2018 by AGENT, Hotel Management
Hello, your comments are very important to us and we appreciate each one of them. It is a pleasure to know that you enjoyed an incredible vacation. We hope you visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wv

Happy versary

Posted Apr 22, 2018
Wonderful staff always going over and above to make you feel like royality. Great entertainment nightly shows were awesome !! Lady doing omlets was exceptional 😊
Comment from Hotel Management
Apr 24, 2018 by Jim, Hotel Management
Thanks for your comments. We are glad you enjoyed your stay and hope to see you again soon.
3 out of 5
by A verified traveler

Very interesting trip

Posted Apr 8, 2018
The best part of this hotel is the staff. Everyone is friendly and willing to help with anything. On the other hand the food is absolutely horrible. I did not eat the last 3 days of my trip due to being sick. There is also construction that is taking place next door that was not mentioned anywhere on their website. While on the beach all you could hear were workers and constant jackhammering and banging. The views were amazing but hard to enjoy due to the noise. We will not be returning.
Comment from Hotel Management
Apr 24, 2018 by Jim , Hotel Management
Thanks for your comments. They help us to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Decent hotel. Good Food and drinks Friendly and caring staff. Littele dated hotel but they are upgrading and construction is going on. Great location also,close to activities and clubs.
Comment from Hotel Management
Apr 24, 2018 by Jim , Hotel Management
Thanks for your comments. We are glad you enjoyed your stay and hope to see you again soon.
1 out of 5
by A verified traveler from virginia

Terrible horrible

Posted Mar 30, 2018
Bad deal...this place promotes itself as ALL INCLUSIVE anD is everything butt inclusive...only club members get all inclusive privileges...HATED will never go back not even if offered for freee....staff was rude. NOT accommodating...the only people that deserve kudos are the entertainment crew. They really work hard. A++++ to them...everything else FFF GRADE. We have done plenty of all inclusiveS and this was THE WORST!I can go for days talking about all the negatives. You can contact me and i would love to give more input...STAY AWAY FROM THIS PLACE .
Comment from Hotel Management
Apr 24, 2018 by Jim , Hotel Management
Thanks for your comments. They help us to improve.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
Nice hotel and nice beach. The pool could be a bit heated. The food was not great.
Comment from Hotel Management
Apr 24, 2018 by Jim , Hotel Management
Thanks for your comments. They help us improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Aging Beauty

Posted Mar 25, 2018
I have nothing negative to say,except that this hotel needs some TLC,and that it does not have much for kids to do. We wished for more a la carte restaurants,but the staff does a very good job with the facilities that they have to work with in a smallish hotel.Entertainment was better than expected.
Comment from Hotel Management
Apr 24, 2018 by Jim, Hotel Management
Thanks for your comments. We are glad you enjoyed your stay and hope to see you again soon.
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 27, 2018 on Hotels
Loud disco music all the time. Too noisy!
Comment from Hotel Management
Jan 29, 2018 by jim , Hotel Management
Thanks for your comments. We will address the situation immediately.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel by the white sand beaches of Cancun

Posted Jan 15, 2018
Beautiful beaches. The waters were so clear and calm. Tuerquosie color with white sands. Minute walk from the resort with available activities such as jet skis and parasailing for a fee.
Comment from Hotel Management
Jan 29, 2018 by jim, Hotel Management
Thanks for your comments. Hurry back!