Ratings based on 1,079 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from New York, NY
Beautiful (though a bit old style) good servicePosted Feb 26, 2018
Wonderful service overall...really great attention to detail, attentive, staff knows your name, etc. true 5-star hotel. Great food. A bit of an odd experience with room housekeeping (they kept taking away the extra soap I asked them for...had to start hiding the bottles so Id have them next day...ha ha)) Could’ve done with more staff at breakfast buffet (especially egg station that always had too long a line) and at pool bar/beach so you didn’t have to wait so long for drink order (but that only seemed to be an issue on the beach more so). Overall, really exceptional. Expensive, but great. Should have complimentary wifi at this price.
by A verified traveler
Posted Feb 26, 2018
Old hotel, narrow halls, small rooms. Staff was helpful. View and location were good. Menu prices high for Mexico.
by A verified traveler from Baltimore, MD
Understaffed, overpricedPosted Feb 26, 2018
We've stayed at numerous Ritz Carlton hotels in the past. You could always count on excellent service, however it felt that this Ritz was understaffed. Every morning we had to hunt down a guy to provide us towels for the pool/beach. When we sat for a meal at the beach restaurant it could be as long as 10-15 minutes before someone acknowledged us and gave us menus. At breakfast we had to walk to the water station and pour our own coffee and water because no one was coming around to refill. Once we interacted with the staff they were pleasant, polite and awesome, but it just felt like they were understaffed. We don't mind paying the higher prices at a Ritz if it's accompanied by excellent service, but without that, $7 for cereal or $30 for sausage and eggs just felt even more obnoxious. Of course we know the staff depend heavily on tips for a living, so tipping normally for slow service was very painful.
for Everyoneby A verified traveler from los angeles
Amazing beach. Great service.Posted Feb 26, 2018
Beautifully situated on a white sand beach!!! amazing service!
for Everyoneby A verified traveler from charlotte, NC
Luxurious hotel with impeccable servicePosted Feb 25, 2018
True to the name Ritz-Carlton, with a fake old nineteen century decor. Amazing service, a true 5 stars hotel with excellent food. The Club Grill and the Fantino are conservative but excellent restaurant that rival many in Manhattan, Paris or London along the lines of decor, service and food (presentation and taste). Only downside: no activity or game room, and no beach activities to talk about. The later is something to expect as this is he Ritz, but the former would be a good addition (I would have loved playing pool while drinking a cognac).
for Everyoneby A verified traveler from Honolulu
Beautiful facility with amazing ocean views.Posted Feb 21, 2018
You get just what you would expect from the Ritz Carlton. Great service and beautiful grounds. The expansive white sand beach is also hard to beat!
for Everyoneby A verified traveler
Posted Feb 20, 2018
Not giving the room we want but after talking to the front desk we get a better room. Electric outlet in bathroom does not work, informed them but it was not fixed. The ocean view is beautiful and the food is excellent. Room cleaning services are good.
for Everyoneby A verified traveler from Bluffton, SC
Posted Feb 19, 2018
Hotel facilities, staff, and food/beverages were excellent. Service is at a whole different level compared to other resorts we have visited. Will definitely be back!
by A verified traveler from Houston, TX
Nice HotelPosted Feb 3, 2018
Pros: The beach and the staff is fantastic!
Cons: Definitely the hotel itself. The furniture in the pool area and beach is very outdated and definitely ready for replacement.
Location: Location is good and right on the beach. Outside is nothing out of the ordinary, it is like any other beach town. Long strip with lots of hotels
Although it is a nice hotel, it is not the typical Ritz-Carlton. The service is great and the staff is really nice. The physical condition of the hotel is not ideal. It is very outdated and in need of repair. Outdoors by pool area and beach, the furniture is very old. The beach itself is beautiful and the water and sand outstanding.
for Everyoneby A verified traveler from Toronto
Posted Feb 2, 2018
Staff is lovely extremely helpful Food is great Service by the beach is exemplry