Ratings based on 960 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Sep 23, 2017
Amazing experience!!! Everything was perfect, the staff is very attentive. Amazing view, amazing comfort, great food, beautiful beaches and pools. Excellent!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon, PA

Gorgeous, elite hotel but costs adds up quickly!

Posted Sep 22, 2017
Pros: Absolutely beautiful hotel, impeccable housekeeping and grounds/beach maintenance and excellent staff attentiveness.
Cons: The amount of additional charges for so many amenities and I think complimentary coffee/tea should be available throughout the day along with water.
Location: Great location, very close to La Isla shopping mall and other restaurants if you would want to venture out one night.
Overall, a great vacation with some pros and cons. Pros include the hotel is absolutely beautiful, the staff is extremely accommodating and available to wait on you hand and foot. We were given a gorgeous oceanfront room and the attention to detail with housekeeping service was impeccable. The food from every restaurant was delicious. The buffet breakfast from The Cafe Mexicano was an enormous spread with morning cocktail spirits included. The Fantino restaurant was 5 star service and absolutely incredible food. The major con for this experience was that when booking this vacation, The Ritz-Carlton did appear on the list of "all-inclusive" hotels. However, upon our arrival, come to find out that was only with an "extended stay longer than 9 days", therefore, our notion that all food and drink was included in the higher price per night/hotel rate was largely incorrect. With that being said, the prices for the food was within a range expected for a 5 star hotel. The alcoholic beverages did range though, with some being $20.00 for one cocktail which is very steep, especially for those who like to enjoy spirits throughout a day around the pool. We were also sadly disappointed that with the higher price per night, there were a lot of extra charges, such as $25.00 for padded lounge chairs on the beach and $110.00 for the beach cabana at Casitas restaurant which was NOT advertised when making reservations ahead of time prior to arrival.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Sep 21, 2017
Pros: Location
Cons: Free wifi
Location: Eat
Pricey but worth it no free wiifi should offer free continental breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Sep 19, 2017
Would recommend this hotel 100% Such a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Rafael

Get a room on the club floor

Posted Sep 18, 2017
The hotel is beautiful the location is beautiful. The only thing I would have to say negative it's the bags are not as comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant experience.

Posted Sep 17, 2017
If you don't want the typical all-inclusive hotel, this is the hotel to stay at. Yes it will cost you more but it is well worth it..... More of an a la carte experience. Fred's House restaurant down the street is a must.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Wonderful Experience

Posted Sep 16, 2017
Excellent experience overall.... definitely 5-star accommodation! Staff is superb! May need a little bit of improvement on their restaurants. Too expensive!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Tx

Posted Sep 13, 2017
Had an amazing experience! The staff was very nice and are view was spectacular!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
We had an excellent time at the hotel. The food was great at every restaurant in the hotel and great service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Honeymoon

Posted Sep 9, 2017
It was nice but after all the awesome reviews I read online I was expecting way more than what we got.