Ratings based on 1,267 Verified Reviews

4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago, IL

Good for families with small children.

Posted Jan 18, 2018
The room size was excellent for a family of 6. Plenty of space for us. We had an upstairs master bedroom which was nice for privacy. However, the mattress felt like a piece of cardboard and was not at all comfortable. Also, the maid service was disappointing. The room was rarely stocked with water bottles or coffee. We also found empty cans of beer and pop hidden in the bottom cabinet left from the maid service. The beach was amazing and perfect for our 4 small children. They had a great time searching for star fish, crabs, and sting rays. The dock was a lot of fun for our ten year old to jump off of into the deeper water. We had the all inclusive plan. The food and drinks were good, however it was rather inconvenient to give the staff our room key every time we wanted to eat or drink and wait for the receipt. Tipping is definitely expected. We did not tip our maid and I presume that is way the service was poor. The photographer was amazing and the photographs are available for sale in lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort, with wonderful employees

Posted Jan 18, 2018
Our stay was wonderful, the weather did not cooperate, but we still enjoyed our stay!
Comment from Hotel Management
Jan 19, 2018 by Sandra R., Hotel Management
Dear Katie, Thank you so much for your review of your stay at The Royal Cancun. We are happy to hear that your vacation with us was wonderful. We know that the weather put a damper on many of our guests' plans during recent days. We hope you’re able to return to The Royal Cancun again for a sunnier vacation experience. We look forward to seeing you again soon! Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth

Pleasant surprise.

Posted Jan 18, 2018
Dated but very nice & well maintained. Clean. Lovely staff & very helpful. Food was great! Loved that I could shuttle to their other properties where we tried out their beaches & restaurants. Nice calm beach. Perfect for families with young children. We kayak, paddle board, and played volleyball. Wonderful time. Considering booking this same hotel when we bring family & grand children this summer. I highly recommend.
Comment from Hotel Management
Jan 19, 2018 by Sandra R., Hotel Management
Dear Allie, Thank you for your review. We couldn't be happier to see that your vacation with us far exceeded your expectations. Thank you for recommending us to the Expedia community. We hope to see you again soon! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond Va

Nice Hotel to Stay

Posted Jan 16, 2018
Pros: Friendly service, good food, spacious and clean rooms, kids' activities.
Cons: The rooms were could be more noise proof (noise from the pool and cart wheels on the concrete floor).
Location: There is a ferrry station nearby. Not far away from downtown or shopping area in the hotel zone.
We enjoyed our stay in this hotel. The suite we booked had two separate bedrooms. It has much more space and privacy than a typical hotel room. The rooms were very clean and had housekeeping every day. The cleaning crews did not take the tips which I left on the table - there is a drop box for tips at the front desk. There is a tennis court on site, and it was free to rent a sailboard, paddle board or kayak. The hotel staff were very friendly and helpful. The food was good. They changed menus every day. It was very convenient to have the All Inclusive package. That way you don't have to worry about finding a place to eat every day. The staff called us the day before we checked out, telling us we could still stay and use their facilities and eat at their restaurant until 4:00 pm after we check out. They also told us we could leave our luggage with the bellboy, which we did. It was free of charge, although we did leave a tip. The beach was pretty and calm. The kids played in the ocean without any problems. The only thing that could be better is that if the rooms were more noise proof. You could hear the noise coming from the pool - people talking and cart wheels on the concrete floors.
Comment from Hotel Management
Jan 19, 2018 by Sandra R., Hotel Management
Dear Jenny, Thank you for taking the time to review your recent stay at The Royal Cancun. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards.
3 out of 5
by A verified traveler

Not recommend

Posted Dec 30, 2017
The food was disappointed, the room was not clean.
Comment from Hotel Management
Jan 5, 2018 by Online Community Care Coordinator, Hotel Management
Dear Guest, We're sorry to learn your experience was not the best. Please accept a sincere apology for not meeting your expectations. Warm Regards.
2 out of 5
by A verified traveler from USA

Terrible staff and room

Posted Dec 29, 2017
Pros: Nothing
Cons: As above
Location: Location is no good.
Receptionists had no smile and terrible attitude. Our concierge was a good guy, but the almost restraunt staffs were no good. And our room was noisy because of the side of road.
Comment from Hotel Management
Jan 2, 2018 by Online Community Care Coordinator, Hotel Management
Dear Aki Thank you for taking time to post about our resort. We're sorry to learn your vacation with us was not what you expected. Rest asured that behavior is not encouraged by Royal Resorts and we'll find ways to improve our service. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderland

Posted Dec 29, 2017
Couldn’t ask for anything more. Everything was clean. Great place to relax. Food was good drinks were great at the pool bar. Aaron is funny and fun.
Comment from Hotel Management
Jan 3, 2018 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Quieter resort on the quiet side of Cancun...

Posted Dec 27, 2017
We love the quieter aspect to the resort with the option of a free shuttle to one of the other sister properties if we would like. Staff is great and food is very good. Will definitely return!
Comment from Hotel Management
Dec 30, 2017 by Sandra R., Hotel Management
Dear Dawn: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation. We appreciate your kind words and look forward to welcoming you back soon. Warm regards.
5 out of 5
by A verified traveler

Posted Dec 27, 2017
It is very comfortable.酒店非常舒适。The service in the hotel is good. 酒店服务很好。 It is price worthy. 价格公道适合朋友一起住
Comment from Hotel Management
Dec 29, 2017 by Sandra R., Hotel Management
Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from miam fl

Posted Dec 27, 2017
Beach could be better and a second bathroom on a 2 bedroom would be a good idea
Comment from Hotel Management
Dec 29, 2017 by Sandra R., Hotel Management
Dear Javier, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.