Ratings based on 997 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Experience

Posted Nov 19, 2017
Absolutely beautiful country and resort! The staff was incredible as well. Some of the best people I have ever met. I would recommend the Carribean resorts to anyone!
2 out of 5
by A verified traveler from california

Posted Nov 16, 2017
There is no drinking water in the room nor they provide the service, they want us to drink the tap water!
Comment from Hotel Management
Nov 22, 2017 by Sandra R., Hotel Management
Dear Maruti Chand, Thank you for taking the time to review your recent stay with us. We regret to learn that your stay fell below your vacation expectations. Our guests can drink the water at Royal Resorts straight from the tap. It is purified to US standards using reverse osmosis technology. In addition, The Royal Market, our convenience store within the facilities, offers a variety of products including bottled drinking water of many domestic and imported brands. We regret to learn that we weren't able to communicate this during your stay and we hope we have the chance to welcome you back to enjoy a vacation that's up to the high standards we've held for our Royal Resorts owners and guests for more than 40 years. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice beach resort close to airport

Posted Nov 10, 2017
We had such an amazing time here. The staff was very friendly and the beach was very clean and relaxing. Thanks to Ruben our concierge we got the scoop on so many things to do. The room was spotless when we arrived. We did have to change rooms (like it says on the confirmation ) but the second room was just as clean as the first. This is definitely a family friendly resort, but if you’re looking for some adult fun, the bars are just a bus ride away. You can also visit the sister resorts which have a shuttle running at certain times. I will definitely be choosing royal resorts for my next Cancun trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Exceleent rest

Posted Nov 8, 2017
Pros: Anything we needed, was done in a minutes, after calling front desk.
Cons: We had breakfast included in our tour. Was everything delicious, but the same thing every morning. It was a lot of different stuffs,but not for a week
Location: We didn't go outside the resort, except the tour, unfortunately
We had great time. Everywhere we went, it was wuth comfort, on both beach and pool.
Comment from Hotel Management
Nov 8, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We're sharing your comments with the appropriate channels so that our bufet may improve. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Quiet hotel. Friendly staff.

Posted Oct 29, 2017
Quiet hotel. I liked the home setting and grounds. Did not like so many steps to get down to the beach. Room was clean and comfortable with a beautiful view of the ocean.
Comment from Hotel Management
Nov 3, 2017 by Online Community Care Coordinator, Hotel Management
Dear Debbie, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
3 out of 5
by A verified traveler from Quito

ok hotel by beach

Posted Oct 26, 2017
Pros: nothing
Cons: considerable for gusts needs
Location: nothing
not considerable for guest needs hotel policy should be considerable for what guest is thinking
Comment from Hotel Management
Nov 6, 2017 by Online Community Care Coordinator, Hotel Management
Dear Wilson, Thank you for taking time to post about our resort. We'll review your visit information to find out ways to improve our service. Warm Regards.
3 out of 5
by A verified traveler from Quito Ecuador

ok close to beach

Posted Oct 25, 2017
Pros: nothing
Cons: nothing
Location: nothing
only book two rooms, the hotel not try to put the 2 room as close as possible, but far away the hotel policy delay the guests catch early flight
Comment from Hotel Management
Oct 26, 2017 by Online Community Care Coordinator, Hotel Management
Dear Wilson, Thank you for taking time to post about our resort. We try to honor our guests requests but this is not always possible due to occupation. We thank you for your comprehension. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location on the beach.

Posted Oct 22, 2017
Pros: Location,service, food.
Cons: TV Channels
Location: Right on the Beach.
Stayed one night before transferring to Another Royal Resort.
Comment from Hotel Management
Oct 23, 2017 by Online Community Care Coordinator, Hotel Management
Dear Mark, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Friendly staff. Close to the beach.

Posted Oct 18, 2017
Hotel was very nice and clean, everything in perfect shape. The hotel staff was so friendly and attentive to our needs, however they were a little pushy with the time share stuff. I would highly recommend this hotel to anyone!
Comment from Hotel Management
Oct 24, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We'll share your comments with the management so that our service may improve and our customers experience a relaxed environment at all moments. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Beautiful experience!

Posted Oct 17, 2017
Great staff, amazing view, delicious food. Would recommend to everyone. Only advice: stay away from the time share presentation. Overall, amazing experience.
Comment from Hotel Management
Oct 24, 2017 by Online Community Care Coordinator, Hotel Management
Dear Marisol, Thank you for taking time to post about our resort. We're glad to learn you and your family had a 5 stars experience during your recent visit. We look forward to welcoming you back during your next visit to the Mexican Caribbean. Warm Regards.