Ratings based on 866 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Sep 12, 2017
Pros: size and location of our suite
Cons: price at the mini market on the mail floor is exorbitant.
Location: location is excellent. Only 20 minutes from the airport. Beach is beautiful
Suite was super nice, comfortable, clean, kitchen unit is available.
1 out of 5
by A verified traveler from san antonio texas

Terrible don't stay here

Posted Sep 8, 2017
The hotel itself is nice.. rooms are ok nothing fancy pretty old decor but great spot on the beach and nice and clean rooms. Our shower was stopped up the entire trip, the staff was rude, people actually harassed and were rude to us throughout the resort and stay. Not all staff was terrible but a great majority of them was enough that I will never stay again and will post on every possible social network about my experience including myself and the other 8 people who stayed as well.
Comment from Hotel Management
Sep 11, 2017 by Online Community Care Coordinator, Hotel Management
Dear Kiera, Thank you for taking time to post about our resort. Safety regulations forbid our resorts to allow more than the designed amount of people we have authorized per room. We provided support to you and your party when their reservations got cancelled and we tried our best to give the greatest service available. We're sorry to learn that our efforts didn't suffice and your perception of us is not the best. We're sharing your comments with the appropriated channels so we can find ways to improve our service. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Not all rooms have wall to ceiling ocean view!!!

Posted Sep 8, 2017
We got a room with an obstructed view which is not wjat we paid for or asked for!! They gave us 4433a (3rd floor) which is a suite, but has an obstructed view. Only rooms in the higher floors would have a proper full view. They (staff) do not warn/tell you anything about the room and hope u settle down in the room and get lazy to ask for a room change.
Comment from Hotel Management
Sep 11, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We're sharing your comments with the Reservations department to make sure our descriptions are comprehensive and our guests know first hand and accurately the contents of their reservation. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

This was. A top notch room

Posted Sep 3, 2017
We were only there for one night, but we were impressed. We will definitely try this one again.
Comment from Hotel Management
Sep 7, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Approved

Posted Aug 28, 2017
Pros: Environment, clean and good view.
Cons: None.
Location: We did a lot eat out with restaurants around. Food is so good.
I have no complain, everything went well. Staff is very friendly and Carmen at front desk is the best .
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Peaceful Hotel on the beach

Posted Aug 26, 2017
Our stay at the Royal Islander was everything we had hoped for. The view is spectacular, and the staff is warm and friendly without being overly solicitous. By using the Royal Resorts shuttle service in combination with the Cancun public buses, as well as the taxi services, we we're ideally situated to go wherever we wanted to. One place you don't want to miss is the Hacienda Sisal at the Royal Sands. The tableside guacamole is not to be missed, and the mole sauce is out of this world.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding !!!!

Posted Aug 24, 2017
Outstanding resort in Cancun! So far this tops all other resort in Cancun!!!
Comment from Hotel Management
Sep 7, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenwich, CT

Stress escape from New York City into Paradise

Posted Aug 23, 2017
I had a great stay at this hotel. I am done with the overpriced and low performing all-inclusive hotels. What a waste of money... Even if you are a gourmand (fine word for mountain eater) or an alcoholic, you do not get the value for money... nowhere unfortunately. This was my 14th time in Cancun and after trying almost all of the fancy all-inclusives, this is now my way of going. I stayed at the Royal Islander and everything was wonderful. It is not a five star, but it is a great room product with basic kitchen items, so you can have your drinks in the fridge and heat up a meal, if you want to stay in at night. A great supermarket in the Lobby with wonderful staff offers everything for a nice breakfast at the beach. Perfect solution for that meal for me... The hotel has joint ventures with other sister properties and even a local seafood restaurant and there is an hourly shuttle bus that takes you, if you o desire. You can even order Italian food to your room, almost like Dominos. Yes, I admit, that was my craving one night... I go to the local restaurants in Cancun which are fabulous, if you know where to go. Great value for money and outstanding food. My favorite is Casa Rolandi. Just incredible... The beach at the hotel is wonderful, no animation and no bothering. Just perfect to relax. All that I was looking for and I will be back... The only annoyance was the animation noise coming from the hotel next door, but that is probably a normal thing that you cannot escape from
4 out of 5
Recommended
for Everyone
by A verified traveler from Holbrook, NY

Nice hotel, close to a beautiful beach.

Posted Aug 20, 2017
Nice resort. You can use facilities of adjacent sister resort. Great breakfast buffet. Very clean.
Comment from Hotel Management
Aug 23, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

Wifi connection was horrible.

Posted Aug 18, 2017
The premises was well maintained. However the bed linens stinks.
Comment from Hotel Management
Aug 21, 2017 by Online Community Care Coordinator, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We take pride on our resort's cleanliness and we're sorry to learn you did not find it thoroughly clean during your visit. We're sharing your comments with the operations manager to ensure this won't happen again. Warm Regards.