Ratings based on 1,318 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

GREAT HOTEL

Posted Jan 14, 2018
Pros: Size, amenities, locTION
Cons: NOTHING
Location: Great location. Large mall with high end shops across the street (La Isla)... with a lot of restaurants and small shops across the street
BIG HOTEL WITH GREAT AMENITIES. GREAT LOCATIONS.Multiple restaurants, 3 pools, spa, gym. Great Mall and restaurants across the street
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

A+ hotel-cant go wrong

Posted Dec 31, 2017
Pros: Everything
Cons: Some of the villas are far away-fine if you dont have trouble walking but not for elderly
Location: La Isla mall right across the street. Short bus ride or cheap taxi ride to downtown to several restaurants, shopping and Coco Bongo.
Loved this hotel. Close to the mall, very comfortable rooms, excellent pool area. Also had 4-5 hot tubs open 24 hours a day. Loved Luna Sports bar-went every night after dark. Had a convenient swim up bar as well as an outdoor lunch restaurant by the pool. Had a market downstairs-you could buy anything you need including half and half for your coffee-hard to find in Mexico! Loved rooms-spacious and washer and dryer including the detergent. Full kitchen-we made breakfast every day. Bought bacon and eggs and toast downstairs at market-very reasonably priced. Staff were all exceptional. So very accommodating and just lovely. Would most definitely stay at this gorgeous hotel again.
Comment from Hotel Management
Jan 2, 2018 by The Westin Lagunamar, Hotel Management
Thank you so much for your nice comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wyomissing, PA

One of the Best

Posted Dec 10, 2017
Pros: Excellent service. Great maintenance of the resort grounds. Beautiful pools and views
Location: Great location across from La Isla full of top rated shops and restaurants
Excellent resort with beautiful facilities and outstanding service. Was painful to leave and we will definitely be back. Highly recommended Bravo for The Westin Team!
Comment from Hotel Management
Dec 11, 2017 by The Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Very pleasant and refreshing experience. Will surely be back in the future. Special mention to Rodolfo for providing gd guidance
Comment from Hotel Management
Dec 11, 2017 by The Westin Lagunamar, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

great service!

Posted Dec 6, 2017
Pros: pool, beach, rooms, service
Cons: needed salt and pepper shakers filled and daily coffee packs to be provided. Not sure if water was safe to drink. more options for late night dining
Location: great shopping mall near, bus easy to take to other areas.
Employees are empowered to make decisions with the customer in mind. I stayed an extra night and we were allowed to stay in same room without the need to move our things.
Comment from Hotel Management
Dec 11, 2017 by The Westin Lagunamar, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

Great place to Vacation

Posted Nov 30, 2017
Staff friendly, pools are nice , beach and ocean super close excellent place to relax . Only things that I would say , mild irritation was the Spa massage people by the pool too pushy and 2nd the constant calling by the personnel concierge . I stop answering the phone . Like I said very very minor irritations. Breakfast at Oceana was great and the pool restaurant was awesome food . Order steak fries as one your sides , so delicious. Amazing time. Oh check in 4pm so back you bathing in carry on and go change at the gym and swim and drink cocktails till ur room is ready. No stress they you towels , store ur luggage.
Comment from Hotel Management
Dec 4, 2017 by The Westin Lagunamar, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Best location in Cancun

Posted Nov 19, 2017
Right across the street from the best shopping in Cancun La isla. Also never crowed pools or hot tubs just a great place to stay we highly recommended you stay here
Comment from Hotel Management
Nov 22, 2017 by The Westin Lagunamar, Hotel Management
Thank you.
2 out of 5
by A verified traveler from NJ

Vey disappointing experience

Posted Nov 17, 2017
Pros: Location
Cons: Staff must be better educated and empowered to actually rectify mistakes, errors, etc. Top managerial staff need to be present!
Friends had booked their timeshare for a vacation at this resort, hotel, spa and timeshare. Encouraged us to book a room to join them. Hotel had really good reviews on Expedia and other travel sites. Unfortunately, our experience was anything but! Although our friends requested WELL in advance that our rooms be in the same building we all paid for ocean front rooms, we were separated. Our first room assignment was great, theirs was not. About an hour into unpacking, we were called by the reservation desk and informed the room we were given should not have been assigned, as it was due for "maintenance." Despite numerous attempts by us to connect directly with the Manager of the hotel to get answers about this snafu, we were denied, having instead to deal with a tearful reservationist, an inept concierge rep and an annoyed bellman! We were given an alternate room in another building (still nowhere near our friends) that was ok, not as great as the first room. NO attempt at discounting room due to their mistake; only "benefit" they were willing to give us was 1 day free breakfast buffet!! Don't bother! When bellman came to move us, a critical piece of small luggage must have flown off the bell cart b/c when we got to the new room, we found it was missing. THEN we began another saga of dealing with inept staff to locate missing item, which was not found until 2 days later, damaged and missing items we had packed in it! No refunds, no compensation, nothing! Not returning!
Comment from Hotel Management
Nov 22, 2017 by The Westin Lagunamar, Hotel Management
Dear Guest, Thank you for your feedback and comments, it is really important to us to know what the experiences are of our valuable guests and encourage us to improve in those specific areas. We really hope you can give us the opportunity to welcome you again so we can show you the renewed Westin Lagunamar´s experience. Sincerely, Warm Regards. The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury

Where dreams come true!

Posted Nov 16, 2017
Pros: There isn't anything that I can say I didn't like. The views just take your breath away. The infinity pool was like no other I have ever seen.
Location: Best location in Cancun on the strip..across from La Isla..great shopping, site seeing, good restaurants. Close to Kukulcan Plaza..
It was one of our best holidays! The service was outstanding. Omar our personal concierge looked after every want and needs. He went out of his way to assure that I could eat safely at any restaurant as I have Celiac. Jorge the best bartender we have ever encountered, always smiling, always a kind word and of course a joke or two. He made you feel like a long time friend. I have to say that the entire staff was so kind and helpful..always greeted with a smile.
Comment from Hotel Management
Nov 22, 2017 by The Westin Lagunamar, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Family Vacation

Posted Nov 15, 2017
Our stay was nice. Be prepared for a time share presentation.
Comment from Hotel Management
Nov 15, 2017 by The Westin Lagunamar, Hotel Management
Thank you.