Ratings based on 1,251 Verified Reviews

3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg

Great location

Posted Jun 22, 2017
Great location close to many bus routes and restaurants. Room did not have AC but did have a heater. Wifi always worked. Very clean. Found the price very expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great location/ Excellent staff

Posted Jun 3, 2017
Pros: Location. Friendliness. Staff knowledgeable about tourist sights etc. Free Parking.
Cons: New towels.
Location: Lots of restaurants to walk to. Walking distance to many sights re. Lombard Street, Fisherman's Wharf, very to Alcatraz.
Great location downtown. Easy to walk to many places for a newcomer. FREE parking. Allowed for early check in. Very satisfied with our stay. Safe location. Not noisy. Lots of good food closeby :)
4 out of 5
Recommended
for Everyone
by A verified traveler

close to attraction

Posted Jun 2, 2017
very accommodating, easy location to get to public transportation.
3 out of 5
Recommended
for Everyone
by A verified traveler from m

Pleasant location, comfortable room

Posted May 28, 2017
Pros: The location
This hotel is like an old style motel with rooms opening to the outside passageway and an office for reception. There are no other facilities apart from parking. The area is in the Russian Hill where many young people live so there are endless choices for eating. The hotel is 2 blocks from the cable car and there are lots of buses. Damian in reception was available and very helpful. We found the castle Inn to be good value for money.
1 out of 5
by A verified traveler from Portland

Paid in full but did not stay the night

Posted May 23, 2017
The room was so bad that we did not stay the night. Asked for a refund but we were denied and charged in full.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great hotek within walking distance to Wharf

Posted May 15, 2017
Pros: Location, parking
Location: China Town, Wharf, great places to eat.
Room was very clean, parking was covered and secure.
3 out of 5
Recommended
for Everyone
by A verified traveler from Western Australia

3 Night stay at Castle Inn

Posted May 14, 2017
Pros: Location. Undercover parking. Comfortable room. Modest pricing for this city.
Cons: Breakfast is minimal. A better choice is to take a stroll down Polk St and find a nice eatery there.
Location: Polk street, Union St is a nice stroll. Catch cable car to Fishermans Wharf.
A nice room in a small hotel, close to some parts of inner SF.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MI

Nice hotel in Russian Hill area

Posted May 13, 2017
This hotel offers parking and is a lower cost option to many of the hotels near Fisherman's wharf. If you are just planning to sleep here and spend most of your time sound other things then this may be an option for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guttenberg, NJ

Nice hotel close to everything

Posted Apr 21, 2017
This was a last minute booking. But we had a very nice surprise. The staff is friendly and professional and they have two beautiful dogs. Marshall recommended places to visit and avoid, he was great! The room was the best surprise. Impecable. All new and clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Great location. Host provided good advice regarding sights to see.