Ratings based on 584 Verified Reviews

4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good location in the city centre.

Posted May 19, 2017
Good location, in the city centre, has laundry facility, air conditioning has fixed settings but unable to control temperature. Plenty of small shops around. The room kitchen has complete gadgets.
Comment from Hotel Management
Jun 14, 2017 by GS, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property. Ascott try their best to contribute the well being and success of people who live and work away from home. We provide the comfortable and convinence with special facilities for our guests.Thank you for your sopport and kindness. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia, Canada

Excellent stay

Posted May 17, 2017
We came to Xi'an for a quick trip to see the terracotta warriors. We didn't have a lot of time so we had to be very organized. The hotel was in a perfect spot. ...walking distance to the wall and other in town attractions and we were able to take a local bus out to the warriors. We had dinner and breakfast at the hotel so that was very convenient and they arranged a competitive priced ride to the airport the next day.
Comment from Hotel Management
May 19, 2017 by GS, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property. Ascott try their best to contribute the well being and success of people who live and work away from home. We provide the comfortable and convinence with special facilities for our guests.Thank you for your sopport and kindness. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Excellent Location, but terrible breakfast...

Posted Apr 26, 2017
Pros: Location, 2 minutes to the drum tower
Cons: The breakfast, but this is managed by a local restaurant in the building.
Location: Easy to walk around, walk to the south gate of the wall, the subway at the bell tower.
Apartment style rooms with all you need, however getting a little tired from wear and tear but not dated. The breakfast buffet is not really worth bothering, but getting a western style breakfast is not easy. The coffee was coloured water. However small espresso shop at the bottom of the road towards drum tower.
Comment from Hotel Management
Apr 28, 2017 by GS, Hotel Management
"Dear Guest:thank you for your choosing to stay with us. Our property is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
by K M A

Helpful staff but the hotel a bit old.

Posted Apr 24, 2017 on Hotels
It's convenient to reach attractions.
Comment from Hotel Management
Apr 28, 2017
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
by A verified traveler

Value for money

Posted Apr 21, 2017 on Hotels
Breakfast was lousy Very local set up, need to be improved Fruits not fresh, no fresh coffee n English tea
Comment from Hotel Management
Apr 28, 2017
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
by Susan

Would recommend

Posted Apr 20, 2017 on Hotels
Above average for a fairly cheap hotel. Location couldn't have been better! Easy stroll to Xi an city wall, Muslim snack streets' Drum and Bell tower, métro etc. Fantastic roof top garden - hardly used when we visited. Good breakfast - one free, one pays £4.
Comment from Hotel Management
Apr 28, 2017
"Dear Guest:thank you for your choosing to stay with us and recognition to our property. Ascott try their best to contribute the well being and success of people who live and work away from home. We provide the comfortable and convinence with special facilities for our guests.Thank you for your sopport and kindness. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great location at a reasonable price

Posted Apr 17, 2017
Pros: Location Near metro station Near places of attraction
Cons: New coat of paint
Location: Resturants and a food street Muslim Market Shopping malls Drum Tower Bell Tower
My second time staying in this hotel aprtment. The location is right at the centre of Xi'an close to the Muslim Market, shopping malls, Drum Tower and Bell Tower (which has a metro station beneath it). Room is spacous and fully equip with kitchen utensils and basic appliances. Some refurbishment of the room would make it perfect.
Comment from Hotel Management
Apr 19, 2017 by GS, Hotel Management
"Dear Guest:thank you for your choosing to stay with us. Our property is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
3 out of 5
by jennifer

Convenient

Posted Apr 4, 2017 on Hotels
Not sure why this hotel is 4*. I would put it at mid range 3*. Once you are inside, it is fine - but the reception and greeting is not great. We arrived on the night train so to hotel about 9.30 am. Just in time for breakfast which closed at 10 am. At 10am they turned the lights out in the restaurant...... The restaurant, tables, egg station and staff all look like they needed a good clean. Poor. In fact we chose to breakfast elsewhere the next morning. Room was fine. Interior of hotel was fine. Also location - easy to walk to Bell Tower and Drum Tower.
Comment from Hotel Management
Apr 7, 2017
Dear Guest:thank you for your choosing to stay with us and sincere and valuable comments and suggestions to us.We will follow up our training and improve our service level, try our best to do better in our further work. Please tell us your any requests, we would like to provide a comfortable and convinence environment of living.Thank you for your attention to our service. All of us hope you will choose any property of Ascott to stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good location - excellent value for price

Posted Mar 28, 2017
This hotel is just off the main street in a very convenient location 5 minutes from the Muslim Quarter, Bell & Drum Towers and the metro. It was fairly quiet and clean. The room is slightly run-down but for the price it is impressive. The room was clean and comfortable with a kitchenette which was convenient. Breakfast was average, a good mix of Chinese and North American food.
Comment from Hotel Management
Mar 28, 2017 by GS, Hotel Management
Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again.