Exterior

Reviews of Courtyard by Marriott Ontario Rancho Cucamonga

3 out of 5
Courtyard by Marriott Ontario Rancho Cucamonga
11525 Mission Vista Dr, Rancho Cucamonga, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 416 out of 682 reviews" "
Rating 8 - Good. 171 out of 682 reviews" "
Rating 6 - Okay. 42 out of 682 reviews" "
Rating 4 - Poor. 27 out of 682 reviews" "
Rating 2 - Terrible. 26 out of 682 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a good and drink bar, that is very convenient.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your feedback! We're glad to hear that you found our bar convenient during your stay. If there's anything else we can do to make your experience even better next time, please let us know. We appreciate your review and hope to welcome you back again soon!

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean, caring staff and easy parking! We will be staying here again.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our hotel, staff, and facilities met your expectations. We look forward to welcoming you back again on your next visit! If there's anything else, or if we can assist you with anything in the future, please feel free to reach out.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay memorable, or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

2/10 Terrible

Mandeep

Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address it appropriately. Please reach out to us directly with more details about your concerns so we can work to make things right. Your satisfaction is our priority, and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your excellent 5-star review! We're delighted that you had a fantastic experience with us. Guest satisfaction is our utmost priority, and we're grateful for your kind words. We can't wait to host you again for another outstanding stay! If there's anything we can do to enhance your next visit, please don't hesitate to reach out.

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a lot of restaurants and the hotel was nice and clean. The staff was friendly and check in and check out were fast.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your stellar 5/5 review! We're thrilled to hear that you enjoyed our convenient location near restaurants and found our hotel to be nice and clean. Providing a comfortable and welcoming environment for our guests is our priority. We're delighted that you also had positive interactions with our friendly staff and that your check-in and check-out processes were efficient. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!

4/10 Poor

Roser

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from General Manger on Mar 21, 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to address them effectively. Please feel free to reach out to our team directly so that we can discuss your stay in more detail and work towards improving our services. We value your input and hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.

10/10 Excellent

Rheannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice and clean and the staff is super friendly i highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you so much for your fantastic 5/5 review! We're delighted to hear that you found our hotel nice and clean, and that our staff provided friendly service. Ensuring a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could exceed your expectations. We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to hosting you again soon!

10/10 Excellent

Rheannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean and quiet
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your wonderful 5/5 review! We're thrilled to hear that you found our hotel to be nice, clean, and quiet. Providing a peaceful and comfortable environment for our guests is our goal, and we're delighted that we met your expectations. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your review and for choosing our hotel. We're glad to hear that you enjoyed our location. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

Sylvia

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your glowing 5/5 review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back for another outstanding stay in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room. Complimentary chocolates and crackers nice touch.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your review and for choosing our hotel. We're delighted to hear that you found our room clean and comfortable, and that you appreciated the complimentary chocolates and crackers. Providing a welcoming experience for our guests is important to us, and we're glad we could make your stay enjoyable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check-in
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your fantastic 5/5 review! We're delighted to hear that you had a smooth and efficient check-in experience. Ensuring a hassle-free arrival for our guests is a top priority for us, and we're thrilled that we succeeded in providing you with an easy and fast check-in process. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
great staff and location
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for your outstanding 5/5 review! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed our convenient location. Providing exceptional service and ensuring a convenient location for our guests are top priorities for us, and we're delighted that we met your expectations. Your kind words mean a lot to us, and we appreciate your recommendation. We hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!

8/10 Good

M

Stayed 2 nights in Jan 2024
Response from General Manager on Mar 21, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had a positive experience overall during your stay. We strive to provide exceptional service and are always looking for ways to improve. If there's anything specific that we could have done better to earn that extra star, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Maricris, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Mar 21, 2024
Thank you for your outstanding 5/5 review! We're thrilled you had a great stay. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location was amazing! Great customer service and the rooms are big.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 5, 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience with our team and enjoyed our spacious rooms. Providing exceptional customer service is our top priority, and we're thrilled that our staff made your stay memorable. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room, great size
Stayed 4 nights in Dec 2023
Response from General Manger on Apr 5, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your comfortable and spacious room. Providing a relaxing stay is our top priority, and we're glad to hear that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please let us know.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 6 nights in Dec 2023
Response from General Manager on Apr 5, 2024
Thank you for your wonderful review! We're delighted to hear that everything met your expectations during your stay. Providing a positive experience for our guests is our top priority, and we're thrilled that you enjoyed your time with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 Terrible

Jazmin

Stayed 1 night in Dec 2023
Response from General Manager on Apr 5, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we take your comments seriously and will use them to improve our services. If there are specific issues you'd like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to make it right and regain your trust in the future.

8/10 Good

Katerinne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers were awesome
Juan and Noah were awesome in helping me get early check in and assisting overall. Comfy beds and great service all around. Would book again !
Stayed 1 night in Oct 2023

10/10 Excellent

Gardemia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, knowledgeable about that area in general, which was very helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stagg were so friendly and welcoming. Definitely will be the place I stay one visiting family.
Stayed 2 nights in Oct 2023

10/10 Excellent

Violeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything; I did hope they had breakfast included and hair dryer. Other than that, all good.
Stayed 1 night in Oct 2023

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Filled all my needs.
Stayed 3 nights in Sep 2023

8/10 Good

Cynthia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family trip
Stayed 1 night in Sep 2023

10/10 Excellent

ASAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. I like the area a lot it’s walking distance to shopping, restaurant. Anything you need it in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Had a late check in and staff was very accommodating. Clean hotel and comfortable beds.
Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Kimberli

Traveled with partner
Disliked: Staff & service, amenities
Shouldn’t have to pay for parking in what was a public lot
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
Great for the most part; beds were not the best, and limited restaurant options
Stayed 1 night in Sep 2023

8/10 Good

Enrique Paulo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but a renovation is needed. Tv was old, bathroom tub and shower look like they’ve had better days as well. In general everything else was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Rigoberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Bistro downstairs. I didn't get a drink on this trip--maybe next time.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael, Prescott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facility were excellent. Room was very comfortable. Disappointed that the hotel charges a $12 parking fee????
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael, Prescott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were excellent. Room was very comfortable. I was disappointed that the hotel charges a $12.00 nightly parking fee, especially since the entire parking lot on the backside of hotel was empty.
Stayed 1 night in Aug 2023

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Alicia

Stayed 1 night in Aug 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The customer service was "Best in Class". The team went above and beyond to secure a wheel chair for my 93 year old mom. This was very much appreciated. Unfortunately, we reserved a suite and the sofa bed for my mom was horrible. My mom made no complaint until the morning after sleeping on a mattress in which she felt ever metal bar of the bed springs. This bed was not appropriate for anyone. My mom is a small women, 93 years old, who had a very uncomfortable night's sleep. I think it is of value for the hospitality industry to realize that it is common for baby boomers to travel with an elderly parent. There were no available connecting rooms, thus a suite with a sofa bed seemed to be a solution. There are sofa beds with quality mattresses and what we expected from Marriott.
Stayed 1 night in Aug 2023

10/10 Excellent

Annette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeanie's & Bob's 60th Anniversary
The stay was perfect. We came down from N. Cal for a 60th wedding anniversary of my closest friends from childhood. The hotel was conveniently located easy access from freeway and the mall across the street was perfect for last minute needs.
Stayed 1 night in Jul 2023

6/10 Okay

Huong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Clint

Traveled with family
Liked: Cleanliness, amenities
People were great and helpful!
Stayed 2 nights in Jul 2023

10/10 Excellent

Bernie, glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023