The customer service was "Best in Class". The team went above and beyond to secure a wheel chair for my 93 year old mom. This was very much appreciated. Unfortunately, we reserved a suite and the sofa bed for my mom was horrible. My mom made no complaint until the morning after sleeping on a mattress in which she felt ever metal bar of the bed springs. This bed was not appropriate for anyone. My mom is a small women, 93 years old, who had a very uncomfortable night's sleep. I think it is of value for the hospitality industry to realize that it is common for baby boomers to travel with an elderly parent. There were no available connecting rooms, thus a suite with a sofa bed seemed to be a solution. There are sofa beds with quality mattresses and what we expected from Marriott.