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Fantastic experience, big house, clean, nicely decorated, amenities are more than just I need. Games are available downstairs. Views are nice from bedroom, available common balcony, fireplace, grill machine etc.
MD
Stayed 1 night in Dec 2023
Response from Regina on Feb 5, 2024
Thanks for the review. Please come back and stay with us again.
They tried hard with amenities etc but the room felt like a basement- needed a good airing or room freshener. The staff tries hard but there needs to be some money spent here. Very expensive for what you get. Strong odour everywhere. We stayed because it was clean & the staff was nice and did their best. Very large rooms
Gitta
Stayed 1 night in Oct 2023
Response from Regina on Nov 30, 2023
We are sorry to hear that you did not enjoy your stay with us. Our manor house a luxury home with 7 rooms. We usually don't get bad reviews and I have never heard anyone complain about the place feeling like a basement.
Wonderful time reconnecting with friends we haven’t seen in eight years! We chose Watkins Glen for a 3-day getaway because it was a halfway point from our homes. Enjoyed Longhouse Manor B&B overlooking Seneca Lake with great views of autumn colors surrounding us. Also, enjoyed dinner in downtown Watkins Glen at Graffs…great food!!
Claire
Stayed 3 nights in Oct 2023
Response from Regina on Oct 26, 2023
Thank you for your review. We are glad you enjoyed your stay. We hope you choose to stay with us again when your in the area again.
Overall I had a very good stay. The staff was very friendly and professional. Check in was fast and easy. We stayed in room 5. The yard was beautiful I loved sitting outside on the porch watching the deer in the morning, they also had to propane fire places and a pool which was closed for the season at the time of my stay. The room was very nice big with a lot of room. The only complaint I have is the closet next to the main bedroom was full of mold. That needs to be cleaned and painted over. The bed in the master bedroom was also very uncomfortable.the mattress seemed wore out and should be replaced. The beds in the other bedroom were a lot more comfortable. Breakfast was good. Great coffee, cereal, fresh fruit, French toast. I would definitely recommend this b&b and would stay here again.
Laura
Stayed 1 night in Oct 2023
Response from Regina on Oct 24, 2023
Thank you for your review and thank you for letting us know about the things that you have found. They are all being addressed. We do hope to see you again in the future.
Spacious clean room . Felt like home.
Set apart from roadside. Fresh fruit and hot breakfast made by friendly Grandma Cindy!
Alber
Stayed 4 nights in Oct 2023
Response from Regina on Oct 7, 2023
Thank you for your review. We are glad you enjoyed your stay.
10/10 Excellent
Mark
Oct 2, 2023
Mark
Stayed 2 nights in Sep 2023
Response from Regina on Oct 24, 2023
thank you for your review
6/10 Okay
DAVID, BROOKVILLE
Traveled with family
Sep 24, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Could be a 5 star but needs updating in a lot of areas. Paint and carpet for starters. Bath had no tub stopper and elongated toilet seat on round toilet doesn't work.
Beautiful view and location is great. Employees were friendly and helpful. Breakfasts were varied and fresh fruit was indeed fresh.
DAVID
Stayed 3 nights in Sep 2023
Response from Regina on Sep 26, 2023
Thank you for your review. We are glad you enjoyed your stay with us. Thank you for informing us on things that need improvement. We are always working on improving our property according to the information that our guest give us. We are sorry about the toilet size in your room this has been addressed as soon as we seen your review. We have also went through and shampooed the carpets and they look a lot better now. We do hope you come back and stay with us again.
2/10 Terrible
Christine
Sep 19, 2023
Christine
Stayed 3 nights in Sep 2023
Response from Regina on Sep 21, 2023
This person did not stay with us therefore how can she leave a review when she didn't even see the room? She made a reservation and did not read on her confirmation, also this is in the General information, that we check all Longhouse Manor guests in at the Longhouse Lodge Motel located 1,000 feet below the Manor right on the main highway.We also call all online guests, including Christine, checking in that day in the morning to let them know to come to the Motel. Christine said there was no one around at the Manor. We were full at the Manor that night, but all the other guests must have been out enjoying our beautiful area. When we finally spoke with Christine, she was absolutely rude on the phone. There was no excuse for her behavior.
Thank You for your review. We also appreciate hearing feed back with the reviews. It helps know what our guest like and dont like. We are glad that you enjoyed your stay and come back and stay with us again.
6/10 Okay
Victoria
Sep 4, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cute bed and breakfast, mostly clean (some suspicious stains around, funny smell in common area), very large room, comfortable bed, lovely woman who made breakfast and cleaned the rooms. Very close to all main attractions. Pretty much exactly what we expected. Worth what we paid.
Victoria
Stayed 3 nights in Sep 2023
Response from Regina on Sep 5, 2023
Thank you for your review. We are glad that you enjoyed your stay. I am unsure of this smell that you are speaking about in the common area. I have been through the whole manor and do not smell any weird smells.
Has a view of Lake Seneca. It is comfortable and nice. On the surface it looks clean and very inviting, but carpets not clean-put on white socks and walk to the bathroom, yikes your socks are dirty, light switches not clean, lamps dusty...I admit I am a neat freak, but thick dust and the game room green carpet with 1" edges with a white hue due to dust, is not my thing.
Sandra
Stayed 3 nights in Aug 2023
Response from Regina on Aug 26, 2023
Thank you for your review. We appreciate your feed back
Thank you for your review. We are glad you enjoyed your stay.
6/10 Okay
John
Business traveler
Aug 14, 2023
John
Stayed 1 night in Aug 2023
Response from Regina on Aug 15, 2023
I am unsure on why you have rated us a 6. It would be better if we knew knew the reasoning for such a low rating. Ratings without an explanation does not do us or our guest any good. We do hope you choose to stay with us again.
The 8.8/10 rating is not representative of the property. The house on the hill was in terrible condition. The main entrance was littered with leaves and other debris. The recreation room was a wreck. Breakfast on the balcony included ashtrays on the tables that were filled with rainwater and cigarette butts. The room we slept in was fairly clean and comfortable but smelled musty. The property obviously had better days. The landscaping was over-grown with many weeds.
ronald
Stayed 2 nights in Jul 2023
Response from Regina on Sep 7, 2023
I am sorry you did not enjoy your stay. The negative attitude in your review is quite obvious. Your opinion is certainly in the small minority for sure. The property is up to date and all rooms in the Manor are beautiful and clean for sure! I hope you find something to your likiing in the future.
The staff was gracious and accommodating. A bit out of Watkins Glen, but this was a nice feature
Ann
Stayed 3 nights in Jul 2023
Response from Regina on Jul 29, 2023
Thank you for your review.
8/10 Good
Marta
Jul 24, 2023
Liked: Staff & service
Marta
Stayed 1 night in Jul 2023
Response from Regina on Jul 26, 2023
Thank you for your review. We do appreciate a little feed back when leaving a review. It lets us know what you enjoyed and also what things we can improve on.
AMAZING stay! The lodge is a secret gold mine. Pool is heated! Breakfast is amazing! Very clean! All the amenities (pool towels, games, toiletries, etc.) And the scene is wonderful. We got lucky finding the Longhouse Lodge. It is family owned and you can tell that the whole family (grandma cooks and cleans) take pride in their work. Words can’t say enough about how impressed, and I’m picky, how perfect the Longhouse Lodge is.
Bryon
Stayed 1 night in Jul 2023
Response from Regina on Jul 23, 2023
Thank you for your review. We are glad that your stay with us was amazing. We are all family that work together and we all try to do our best to make everyones stay a memerable one. We hope that you chose to stay with us again if you are in the area.
2/10 Terrible
Alex
Jul 21, 2023
Alex
Stayed 1 night in Jul 2023
Response from Regina on Aug 10, 2023
We are sorry to see you did not enjoy your stay. I am unsure why you rated us so low. Ratings like this with no concerns listed really make hard for us to know what we should improve on. This doesn't help us or other guest when we dont know what it was about your stay that you did not like.
Hotel was very nice and clean. Breakfast could’ve been a little better like home/country style.
Wajeeha
Stayed 1 night in Jul 2023
Response from Regina on Jul 20, 2023
Thank you for your review. We are glad you enjoyed your stay. As far as breakfast goes we serve a hot meal every morning. There is something different made every day and also includes bagels, muffins, fruit, coffee, juice, milk and cereal daily. We hope you choose to come and stay with us again.
Inexpensive option for graduation weekend. It’s 40 minutes from Ithaca.
Pouneh
Stayed 2 nights in May 2023
Response from Regina on May 29, 2023
Please do not lower our score because we are 40 minutes from Ithaca. I am sure you could not find any rooms in Ithaca because of graduation weekend. Glad you enjoyed your stay.
Everyone we spoke with was extremely friendly. The pictures don’t do the property justice, it is so much nicer than we imagined. We will be coming again!!
Erica
Stayed 2 nights in Jan 2023
Response from Regina on Jan 26, 2023
Thank you for the stay we are glad you had a good time. We are working on updating the pitchers now or the manor and the motel.