Convenient hotel for families and business
Posted Apr 15, 2017
We stayed one night in two rooms (2Q and standard suite). Both rooms were great. We didn't use the pool, it looked great. Pirate ship play area for kids and largeish pool with nice chairs/umbrellas. There is also a kid-hang-out room with games and chairs (cool!). Hotel was renovated in last year, and modern decor was great. Breakfast was OK for not being included, but staff were very attentive and made-to-order omelettes (generous in size) are included, but you will need to ask. Super helpful staff. Only hiccup was that Expedia sent our standard suite reservation (double sq footage) as junior suites. When we checked in, the hotel shared that sometimes the information from Expedia doesn't come across correctly. Hotel immediately switched one room (only one suite left), and Expedia did a great job with resolving price discrepancy when I called them a day later. If the room category is super important, I suggest calling the hotel directly to confirm reservation prior to arrival : ) Mistakes happen, and both parties (hotel and Expedia) were super helpful and quick to resolve, so thank you! Would stay there again.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Dear Susan, thank you for your outstanding review of Delta Orlando Lake Buena Vista. We are delighted you were impressed with the quality of our service and facilities. We want you to enjoy every aspect of your stay and are happy to know we met your expectations. I will share your compliments with my team. Thanks again, we hope to see you soon!