Ratings based on 57 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Twentynine Palms, CA

I always stay here when I'm in Ontario. Very nice

Posted Dec 5, 2016
Pros: Very clean updated suites. A very good continental breakfast.
Cons: nothing at this time
Location: I stay here when I'm at an event at the convention center, or traveling via Ontario airport. There are hundreds of venues within an hour.
This is a comfortable place with friendly staff. The rooms are ample, with a nice kitchen an ample closets. This is laid out like an apartment or condominium complex.
Comment from Hotel Management
Dec 7, 2016 by Liliana Doonan, Hotel Management
Dear Steve, Thank you for writing a review about your recent stay with us at the Residence Inn Ontario. We are happy to hear that we met your customer service expectations. Our hotel is ideal when traveling to visit the Ontario Convention Center. We look forward to having you back in the future. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scarsdale, United States of America

Super convenient

Posted Nov 26, 2016
Spotless studio room, with quiet frig, super comfy bed. Excellent full breakfast: quality and quantity. Convenient location just off the 10.
Comment from Hotel Management
Dec 7, 2016 by Liliana Doonan, Hotel Management
Dear George T, Thank you for taking the time to leave a review about your recent stay with us at the Residence Inn Ontario. We are elated to hear that you enjoyed your stay with us. We hope if your travel brings you back to Ontario, we will be your choice hotel once again. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable

Posted Oct 18, 2016
Pros: The hot breakfast and the clean, comfortable room
Cons: It needs a couple of regular height closet poles just in case someone you isn't in a wheelchair stays in there like us.
Location: In-N-Out, Starbucks and Denny's is around the corner.
Close to the airport, a hot breakfast, with a nice kitchen and living area.
Comment from Hotel Management
Oct 26, 2016 by Liliana Doonan, Hotel Management
Dear Andrew, We appreciate you taking the time to leave a review about your recent stay with us at the Residence Inn Ontario Airport. Thank you for all of the feedback. Our new healthy breakfast options are definitely a hit and I am glad that your cleanliness standards were met. I will ensure to pass along your comments about the wheelchair accessibility to the appropriate person with in the company. We hope if your travel brings you back to Ontario, we will be your choice hotel again. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to stay

Posted Aug 2, 2016
A group of us got the Penthouse suite , best choice I have yet made for a hotel room. 2 stories, clean, comfortable, and over great place to stay
Comment from Hotel Management
Aug 9, 2016 by Liliana Doonan, Hotel Management
Dear valued guest, Thank you for sharing your experience at the Residence Inn Ontario Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, LILIANA DOONAN Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for families

Posted Jun 10, 2016
Front desk staff were excellent. The two story was a hit with the kids. Only issue was a key not working to get into the parking lot, but the gate to get in helps with feeling safe. Over all really good experience
Comment from Hotel Management
Jul 1, 2016 by Liliana Doonan, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave a review about your stay with us at the Residence Inn Ontario. It's great to hear we met your customer service expectations while you with us. I will pass along your comments about the gate to our maintenance department to ensure everything is working properly. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Ana, CA

Exceeded Expectations

Posted Apr 20, 2016
Pros: The layout of all the buildings felt more like a quaint apartment instead of a hotel or a motel. The room was clean, spacious, and nicely decorated. I bed was very comfortable! I would DEFINITELY stay there again. Cons: Parking was full at the end of the night, by around 9:00. Breakfast area seemed tight for the amount of people eating, around 8:30-9:00.
Comment from Hotel Management
Apr 22, 2016 by liliana doonan, Hotel Management
Dear valued guest, Thank you for taking the time to write a review about your recent stay with us at the Residence Inn Ontario. We appreciate you bringing to our attention your experience during your stay. I will ensure to pass your comments to the appropriate departments. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Cute and Clean

Posted Mar 14, 2016
The room had a living area. If you were going to stay for a while they had a full kitchen. The bedding was a Little old and they only had 1 trash can in the room, no trash can in the bath area.
Comment from Hotel Management
Mar 19, 2016 by Liliana Doonan, Hotel Management
Dear valued guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message with the appropriate department. We hope to see you back if your travel brings you to Ontario. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria, AZ

Family of four at competition conference

Posted Mar 5, 2016
Great space in the 2 bed suite. Convenient kitchen to cook. Good breakfast for early rising. Walk to convention center. Friendly staff. Quiet rooms. 3 TVs. We stay every year and it makes us look for other Residence Inn to stay in.
Comment from Hotel Management
Mar 19, 2016 by Liliana Doonan, Hotel Management
Dear valued guest, Thank you for sharing your experience at the Residence Inn Ontario Airport. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with kitchenette

Posted Feb 11, 2016
Pros: Cleanliness and the booklet about restaurant delivery
We enjoyed our night's stay at this hotel. It had a kitchenette and was on the ground floor which was great for us. It was quiet and comfortable. It had a very good breakfast. We can highly recommend this hotel.
Comment from Hotel Management
Mar 1, 2016 by Liliana Doonan, Hotel Management
Dear Valued Guest, We appreciate you great comments about your recent stay with us at the Residence Inn Ontario Airport. It's great to hear you were able to enjoy are fully furnished kitchens in our suites and the complimentary hot breakfast buffet. Those added features make us uniquely different from standard hotels. We hope to see you back in the near future. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2016
Stayed for a couple nights; cooked in the kitchen both nights. Was very clean and had everything we needed to cook! Bed was large and comfy. Everything was clean. Free breakfast was mediocre, but it had hot food. Overall a really nice stay.
Comment from Hotel Management
Jun 6, 2016 by Liliana Doonan, Hotel Management
Dear Valued Guest, Thank you for leaving a review about your recent stay at the Residence Inn Ontario Airport. We are elated to hear that you enjoyed your stay and all of the added amenities met your expectations. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager