We arrived a couple hours early due to the flight we had and transportation. They wouldn’t let us check in yet unless we paid an extra $30. We declined that offer and went to the bar/grill attached to the hotel. We sat around the pool area to wait, which was fine. Then we went back to the lobby about 20 minutes before check in time, and they still wouldn’t let us unless we paid an extra $20 this time. So we declined and sat in chairs in lobby facing the reception desk. The two staff ladies were just sitting there doing nothing but wouldn’t check us in, and we were sure the rooms were ready. We finally stepped up to the desk about two minutes till time and they checked us in. The floor in the room was extremely dirty. The only good thing was the garden area and pool, and the best thing was the complimentary shuttle service to the port. We also didn’t like the $100 add on fee that is supposed to be taken off after they check rooms to make sure we didn’t tear up anything.