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Reviews of Gran Hotel Luna de Granada

4 out of 5
Gran Hotel Luna de Granada
Plaza Manuel Cano, 2 (Esquina Arabial), Granada, Granada

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, excellent restaurant and good facilities for all the family
Stayed 1 night in Mar 2024

8/10 Good

MANOLI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruido en el ala donde estaba alojada
Stayed 2 nights in Mar 2024

6/10 Okay

Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good facilty but hard to navigate from reception to our room , changing elevator perhaps due to additional building in later stage of design, very big, very busy. Many school students for city tour created a very load and noisy situation in the hotel and specially in our floor. We have to call reception and they change our room to different floor and quieter area. This created stressful situation for us and lack of sleep that night. Staff were helpful in responding to our concern. They should have separated family guests from busy part of hotel from students areas.
Stayed 1 night in Feb 2024

6/10 Okay

Prasad, Austin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms were not clean, could see dirt behind the doors. Breakfast has options but they were not great. The NH chain of hotels has better breakfast. Staff was super helpful. A for that. They spoke fluent English. Very helpful in calling a cab, answering questions about local sightseeing & restaurant options.
Stayed 2 nights in Jan 2024
Response from deLuna Experience Team on Jan 17, 2024
Dear Prasad,We appreciate your honesty and regret any inconvenience you may have experienced. Your comments are very valuable to us as they help us in our continuous improvement process.Thank you for the compliments to our staff, who without a doubt are our hallmark of quality.We look forward to having you stay with us again and exceeding your expectations for future stays.Yours sincerely,deLuna Experience Team

2/10 Terrible

SUNKI

Stayed 2 nights in Dec 2023

2/10 Terrible

Rob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alonso, Ocala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y lugar
Stayed 1 night in Nov 2023
Response from deLuna Experience Team on Jan 17, 2024
Estimado Alonso,Muchas gracias por tu valoración. Saber que tu estancia fue impecable y satisfactoria nos motiva a mantener nuestros estándares de excelencia, basados en un trato personalizado, ya que somos anfitriones y nos encanta nuestro trabajo. Esperamos que recibirte nuevamente en nuestros hoteles en Granada y que sigas siendo un miembro valioso de nuestra comunidad de embajadores.Atentamente, deLuna Experience Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel to access off main routes. We thought the car park was very expensive, particularly as other hotels closer to town offered the same rates. Indoor pool was great. Lively bar & reception area. Location was next to El Cortez and it was quite a walk to historic centre & good restaurants.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean bed and pillow very comfortable.
Stayed 2 nights in Oct 2023

4/10 Poor

Vaseeharan

Traveled with family
Liked: Cleanliness
Disliked: Amenities
First room we got had no shower curtain so water kept going on the floor. We asked for it to get fixed and eventually ended up being moved. Both rooms were next to a busy street and traffic noises audible from 0700 onwards plus thin walls meant being woken by alarms from next door at 0500. We could manage with all of that but the worst feature was reception staff - unfriendly and condescending, really unpleasant people. Avoid staying here if you want a positive experience.
Stayed 3 nights in Oct 2023

6/10 Okay

Leslie

I was placed in a room next to a conference room and by the elevators. Real bad transit noise and clapping from conference when I needed some rest. Hot water takes long time to come out, water runs excessively before its hot. Maybe its just the culture but front desk people is not to welcoming.
Stayed 2 nights in Oct 2023

4/10 Poor

Luis

Traveled with family and small children
Disliked: Cleanliness
There is a smell of cigarettes throughout the room and very noisy air conditioning.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel completely
Excellent hotel lot of amenities, gym, indoor pool, and a restaurant with buffet food and very good customer service
Stayed 1 night in Sep 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice location, friendly staff and great rooms
Stayed 3 nights in Oct 2023
Response from deLuna Experience Team on Oct 9, 2023
Dear Felipe,We appreciate your kind words and are proud of our team for making your stay at our hotel special. Your comments are a great motivation for us and we invite you to come back soon and explore more of what Granada has to offer. We are sure you will enjoy another amazing experience with us.Yours sincerely,deLuna Experience Team

10/10 Excellent

Youssef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 2 nights in Oct 2023

6/10 Okay

Wenchyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi way too slow
Wi-Fi is too slow and almost not working at night when everyone back to hotel using it at the same time
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

weili

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good and convenient place to stay, breakfast meals have a lot of selections. The reason I didn't give it a five overall rating is that I didn't get any responses to my three messages about leaving pair of new shoes in the room. I guess they at least should reply to it even if they cannot mail them back.

8/10 Good

Mac

Liked: Cleanliness, property conditions & facilities
The hotel was wonderful, front desk staff are very helpful, bar are good waitress is nice except i think she got confused on the charges of our bill. We always pay our bill on every order that we have and pur last order she charges us again for the food that we order. We told her that we paud the bill as we go and she saud that we didnt pay our food. Since we didnt get the copy of that particular bill we couldnt do anything about it Oh well, we have a goodrime at your hotel but definitely wont go back to the bar. Breakfast buffet was great also. I'll rate your hotel 3.5 star because of the bar issue.
Stayed 1 night in Sep 2023

6/10 Okay

HUGO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception was way too busy most of the time
Stayed 1 night in Sep 2023

2/10 Terrible

MARK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dinner buffet and breakfast are horrible. internet is very slow
Stayed 4 nights in Sep 2023

10/10 Excellent

Shuaib Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa and rooms clean and modern
Stayed 5 nights in Aug 2023

8/10 Good

N

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and the facilities. Great for families and breakfast was lovely especially with a child. Good option to choose from. One draw back minor for me felt that the staff was not too engaging but that’s personal opinion. Great place and facilities was nice and easy parking as well.
Stayed 11 nights in Aug 2023

8/10 Good

mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Séjour à Granada
Tres bon hotel. Tout y présent. Cependant, le moment du sejour, l'hotel était tres bruyant. L'accès au garage edt payant mais te permet de rentrer est sortir. L'hotel est dans un bon emplacement. Il permet facilement, entre autres, l'accès au centre ville et aux attraits touristiques comme Alhambra
Stayed 2 nights in Aug 2023

4/10 Poor

Shireif

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms had AC barely keeping up and held at a temp centrally. Yes there was a heat wave, but losing control of room temperature is a deal breaker in my book. Finishing in shower was not good- water leaked onto the floor creating a puddle no matter how careful one was. Electrical outlets were loose. Outside of that rooms were spacious, staff was friendly and restaurant buffet was good for breakfast. Location was good and parking accessible.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luna
Good overall, friendly staff
Stayed 3 nights in Aug 2023

10/10 Excellent

Leo, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Ichraf

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Natalia. Reservation department on Jul 29, 2023
Dear Ichraf,We would like yo know the reason of your valoration.Thank you

6/10 Okay

Akram, Oklahoma City

Traveled with family and small children
Liked: Cleanliness
Overall it was a good weekend stay. The parking was a nightmare thought.
Stayed 2 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Suzan, Huntington Beach

Traveled with family
Liked: Cleanliness, staff & service
Thank you
Stayed 2 nights in Jul 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and very family friendly
Stayed 1 night in Jul 2023

6/10 Okay

Chris

Traveled with family
Liked: Staff & service
The room was good and clean. But the WiFi was very bad. And the AC was not working good either. Plus there were no amenities in the bathroom
Stayed 2 nights in Jun 2023

10/10 Excellent

Leila, Orange

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was near shopping and restaurants. Great place.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jose

Stayed 2 nights in May 2023

10/10 Excellent

PENGYUAN

Traveled with family
Liked: Cleanliness, staff & service
Excellent experience
Stayed 1 night in May 2023

6/10 Okay

ANNA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing nice about this hotel is the varied choices for breakfast. Other than that no other added amenities in the room, so basic. Big toilet but very small shower area.
Stayed 2 nights in Apr 2023

10/10 Excellent

Liudmila

Stayed 4 nights in Mar 2023

10/10 Excellent

Devi

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice hotel, with all amenities including full bar, restaurant, pool, breakfast buffet, and comfortable room with balcony. Not very close to historic town, but walkable. Have to get to the historic town to get public transportation to Alhambra. Or can take a taxi. Paid parking was available next door. Plenty of restaurants and shopping near by.
Stayed 1 night in Feb 2023

10/10 Excellent

Jose

Liked: Staff & service
Stayed 1 night in Feb 2023

2/10 Terrible

Neil

Disliked: Staff & service
Such a busy hotel. Staff functional but no more. Bad vibes and couldn’t wait to get out of there
Stayed 1 night in Feb 2023

8/10 Good

Chiho

Stayed 3 nights in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most thankful that the guy at the main desk and I were able to coordinate, at his suggestion, his shift end with my then getting his parking space....got me to the airport in Malaga with plenty of time to spare, no long walk and not having to panic at the early AM hour I checked out.

10/10 Excellent

gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, delicious food, staff friendly, location
Stayed 2 nights in Dec 2022

4/10 Poor

Guillermo

Traveled with family
Liked: Staff & service
Disliked: Amenities
We stayed at a family room, overpriced for what you get, parking is extra 27 euros, no coffee machine in room, towels had a smell, pillows are the cheapest in the market, very uncomfortable bed. Tv had 2 channels only. Overall not worth the money
Response from Natalia Martín on Jan 4, 2023
Dear Guillermo,We are sorry to read your comments, except error we have checked that this was not comunicated to reception desk to try to resolve it changing your room becouse our labor is our guests are confortable. Any way, we have taken note to improve ourself. In order to the garage, your reservation had the parking included but we have not found any invoice paid apart for this. If you have it please send us to can check it.Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff
The room is very clean and is of good size compared to other similar star hotels. The staff is friendly.
Stayed 2 nights in Nov 2022

2/10 Terrible

Laury, Concord

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I did not enjoy my stay with my family. At check in, staff did give any information about where anything was, what was open or closed in the hotel. We went looking for outside pool and was told it was closed because summer was over. We then found inside pool and after 30 minutes of swimming was told that swim caps are mandatory in the pool and the hotel could sell us some. The hallways are dark, the sofa bed was really uncomfortable and their gaps in the bathroom doors for the rest of your guests to see in. I found the check in person standoffish. I wouldn’t go back to this hotel.
Stayed 1 night in Oct 2022

8/10 Good

Ana M

Stayed 2 nights in Aug 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022