Ratings based on 596 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda Ca

Very Nice Hotel and Very Clean

Posted Mar 22, 2017
Pros: Everything
Cons: None
Location: Very close to the Expo Plaza Patria and more.
My husband and I stayed for 7 days and everything was perfect! Food, Parking, very Clean, definitely we will come back.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara Mexico

Excellent hotel and very close to weddingreception

Posted Mar 20, 2017
The hotel staff was very attentive and friendly. The morning breakfast was ok. However we did have a water backup when taking a shower. The restaurant was very good. Overall experience was very satisfactory. Would recommend staying there.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. We value your comments concerning the water pressure in your room, which have been shared with the hotel´s maintenance team in order to have it fixed. Kindly accept our most sincere apologies for any inconveniences this matter may have caused you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Best hotel to stay in GDL.

Posted Mar 19, 2017
Enjoyed our stay, wonderful food, excellent staff and beautiful facilities. Directly across the street from huge Expo Center. Uber to many fine restaurants nearby.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from northern Ca.

nice experience

Posted Mar 14, 2017
Pros: Like the resturant
Cons: We thought everyone was very welcoming, we felt very secure, we would stay there again in the future.
Only one problem, our room was at the end of a hall, we were awakened on Sunday morning 9:00 am, with construction going on, hammering, very loud, could not sleep, went to breakfast, came back to nap, hammering started again, I requested they move our room and they were quick to comply with my request.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. We value your comments concerning the noise from the ongoing renovation work. Kindly accept our most sincere apologies for ay inconveniences this matter may have caused you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Great location, nice service, like a real hilton experience. Very nice food a drinks on the club level
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Great hotel close to many nice places. Restaurants expo
Comment from Hotel Management
Feb 15, 2017 by Director, Hotel Management
Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences to all of our guests, so that all continue visiting us.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Nice hotel near to plaza del Sol

Posted Feb 14, 2017
Pros: it was clean
Cons: prices for late check out
overall was good experience, I will stay there again
Comment from Hotel Management
Feb 15, 2017 by Director, Hotel Management
Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences to all of our guests, so that all continue visiting us
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego CA

Best services ever

Posted Feb 10, 2017
The best hotel in Guadalajara that I have been ever stay I really recommend them as the best city hote please con and enjoy your stay as I did and do it again
Comment from Hotel Management
Feb 15, 2017 by Director, Hotel Management
Thank you very much for taking the time to share with us your thoughts from your last stay with us at the Hilton Guadalajara. We will continue doing our very best at creating memorable experiences to all of our guests, so that all continue visiting us.
5 out of 5
Recommended
for Couples
by A verified traveler

Well-deserved top rating

Posted Jan 26, 2017
Pros: Top-notch staff and incredible service.
Cons: In-room coffee service. Trying to figure out how to operate coffeemaker was challenging.
Outstanding facility in terms of staff, service, cleanliness, comfort, and value. Will definitely stay there on next trip to Guadalajara.
Comment from Hotel Management
Feb 3, 2017 by Director, Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We look forward to welcoming you back to the hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Enjoyable stay

Posted Jan 26, 2017
Breakfast was great. Beds were comfortable. Dinner at Uno was tasty. All the people were friendly and helpful. One experience I'd like to share was that I was there for a trade show at the Expo. I reserved a wake up call through the phone and the next morning as I was taking a shower, I heard the phone ring but didn't answer. Another phone call game a couple minutes later but I was still in the shower so no answer. 10 minutes later someone knocks on my door and it was a staff member checking up on me to see if I was awake or if something happened to me. I really appreciated that service for them to go out of their way. I will definitely be staying at the Hilton whenever I visit Guadalajara as long as there's space for me.
Comment from Hotel Management
Feb 10, 2017 by Director, Hotel Management
Thank you very much for honoring us with your feedback from your last stay with us at the Hilton Guadalajara. Your evaluation motivate us to continue moving forward toward creating memorable experiences to all of our guests.