rooms excellent for size and furnishings. I had to wipe some water that spilled on bathroom floor and found the towel picked up noticeable dirt from the floor. front desk attendants need to take a class in customer service relations and proper tone of voice when dealing with guests
Comment from Hotel Management
Feb 1, 2017 by Crystal Huskey GSM, Hotel Management
Thank you for staying with RiverStone Resort and Spa!
I wanted to personally thank you for sending such valuable feedback about your recent stay. It is because of guests like yourself we can continually grow, learn, and exceed guests’ expectations for how we can improve our service and/or product. I am so sorry that this was an issue for you. We are in the process of training new staff so I do apologize for this as well and will get with each one of them to make them aware of this issue. Thank you so much for your feedback.