Ratings based on 103 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

they have gone downhill

Posted Jun 22, 2017
Cons: room service should run all night long for those of us who work nights!
they stop room service at 2 am now. they nickle and dime you for everything they can get. i have stayed there 4 times a year for the past 5 years. no more. this was my last time.
Comment from Hotel Management
Jun 26, 2017 by Queenie Hong, Hotel Management
Thank you for taking the time to share with us your stay experience where you have detailed your dissatisfaction about late night room service. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We are facing some challenges at the moment thus we have to address the situation accordingly. We really appreciate your very constructive views and share your concerns regarding the unpleasant experience. Please accept our sincere apology for having experienced any inconvenience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Hotel location is good , but it is too old. Need to renovation.
Comment from Hotel Management
May 25, 2017 by Shirley Yang, Hotel Management
Dear Guest, Thank you so much for choose Sheraton Dongguan Hotel as your home out of home.And Thank you so much for your feedback.Our hotel have already opened for more than ten years ,we are very sorry about our experience,but we have already do some renovation step by step.Hope your understanding and also looking forward to see you again in our hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 14, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
5 out of 5
by A verified traveler

Good Solid, Houjie Hotel for business

Posted Dec 15, 2016 on Hotels
Hotel is as always good. Solid location, breakfast and multiple on site restaurants. Good for western business travel.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel. We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.
1 out of 5
by A verified traveler from Chicago

Would not honor my Orbitz reservation.

Posted Nov 7, 2016 on Orbitz
Pros: It looked nice.
Cons: Staff courtesy and willingness to help customers.
Location: decent shopping around the area. Lots of places to eat.
The hotel would not honor my orbitz reservation even with a print out and my phone showing the email from orbitz. They refused to contact Orbitz to resolve the problem. I ended up going accross the street and getting a room at the HJ International. Fun stuff!
4 out of 5
by Dave from San Francisco

Deep in the heart of Dongguan

Posted Sep 2, 2016 on Hotels
The Sheraton DG is a good business hotel. The rooms are large and comfortable although the WiFi in my room was not exceptional. The Italian restaurant in the hotel is pricey for China standards but good. The morning buffet was in a very nice setting and was a refreshing start to my day. The hotel staff was excellent in providing options when I needed to reserve transportation.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home.And thank you for taking your valuable time to share your stay experience with our hotel.We are glad to hear you are satified with our facilities and service ,your encourage is the best supporting for our staffs to improve their service.And we are sorry to hear that our WIFI can not meet your requirement .I willshare your comments to our operation team to improve the speed of the WIFI .Looking forward for your next stay with us!
3 out of 5
by A verified traveler

Reno please!

Posted Jul 16, 2016 on Hotels
I have been staying at the Sheraton DG for over 10 years. This hotel needs a serious renovation. Everything is old and dingy. The foot massage that used to be in the hotel is gone. Luigi's is closed for lunch. The lobby is dated and the rug is gross. The flower arrangement in the lobby used to be AMAZING, now is measly. The hotel staff are friendly and helpful but a reno is way overdue!
Comment from Hotel Management
Jul 18, 2016 by Shirley, Hotel Management
Thank you for taking your valuable time to post your stay experience at our hotel. We take note of your comments about the hotel’s condition. Into our 13th year of operation, continued efforts have been put into the upgrading of the hardware as well as the facilities of the property. We fully agreed with you, the hotel needs a renovation. Until it happens, we will continue to maintain the hotel well. We look forward to welcoming you back on your return visit to Sheraton Dongguan Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, needs better english staff

Posted Jan 31, 2016
Pros: location is close to my factory associates
Cons: rooms were cold as hell
Location: nothing spectacular close by
1. the rooms are nice and spacious, rather affordable too 2. the staff and great but i suggest better english speakers for foreign guests 3. seems like a lot of bills are put on guest, first time i have seen a place like this with no breakfast free
5 out of 5
by Arvin from Ann Arrbor Michigan

Posted Oct 30, 2015 on Hotels
After 3 nights in the Hyiatt Garden Hotel (next door) - moving to the Sheraton was a welcome change. Loved Luigi's...great Italian food - a welcome change.