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Novotel London Heathrow Airport - M4 Jct 4
4.0 star property

Family-friendly West Drayton hotel in Heathrow Villages with fitness center

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May 2024

Novotel London Heathrow Airport - M4 Jct 4

Photo gallery for Novotel London Heathrow Airport - M4 Jct 4

Indoor pool
Exterior
Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served
Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Overview of Novotel London Heathrow Airport - M4 Jct 4

7.8

Good

Popular amenities

  • Pool
  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ
  • Popular LocationTapa King Diner2 min walk
  • Popular LocationStockley Park18 min walk
  • Popular LocationHeathrow Terminals 2 & 3 Underground Station6 min drive
  • AirportLondon (LHR-Heathrow)6 min drive
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Room options

Superior Room, 2 Twin Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Eco-friendly toiletries
Shower/tub combination
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 Queen Bed with Sofa bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Eco-friendly toiletries
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed with Sofa bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

About the neighborhood

West Drayton

Novotel London Heathrow Airport - M4 Jct 4 is located in Heathrow Villages, a neighborhood in West Drayton, and is near the airport and near a metro station. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Royal Botanic Gardens, Kew and Thorpe Park. Traveling with kids? Make time for LEGOLAND® Windsor, or check out an event or a game at Twickenham Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Stockley Park - 18 min walk
  • Windsor Castle - 11 min drive
  • Thorpe Park - 14 min drive
  • Twickenham Stadium - 15 min drive
  • Wembley Stadium - 19 min drive

Getting around

  • West Drayton Station - 3 min drive
  • Heathrow Terminals 2 & 3 Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 7 min drive

Restaurants

  • Sipson Tandoori Restaurant - 13 min walk
  • Cintia's Cafe - 15 min walk
  • The Great Western - 2 min drive
  • The White Hart - 4 min drive
  • Zayani Restaurant - 16 min walk

About this property

Novotel London Heathrow Airport - M4 Jct 4

Upscale family-friendly hotel near Windsor Castle
Located close to Twickenham Stadium, Novotel London Heathrow Airport - M4 Jct 4 provides a terrace, a garden, and a playground. Be sure to enjoy a meal at Elements, the onsite brasserie. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • ATM/banking services, luggage storage, and a computer station
  • Multilingual staff, wedding services, and a vegetable garden
Room features
All 178 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • LCD TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Arabic, English, French, German, Greek, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends; GBP 16.45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (2,476 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.45 per person
  • Self parking fee: GBP 12 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heathrow Novotel
London Heathrow Novotel
London Novotel Heathrow
Novotel Heathrow
Novotel Heathrow London
Novotel London Heathrow Airport M4 Jct 4 Hotel
Novotel London Hotel Heathrow
Novotel Hotel London Heathrow
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow West Drayton, Greater London
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow Hotel
Novotel London Heathrow West Drayton
Novotel London M4 Jct 4 Hotel
Novotel London Heathrow Airport M4 Jct 4
Novotel London M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
Novotel London Heathrow Airport - M4 Jct 4 West Drayton
Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

Frequently asked questions

Does Novotel London Heathrow Airport - M4 Jct 4 have a pool?

Yes, this property has an indoor pool.

Is Novotel London Heathrow Airport - M4 Jct 4 pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Novotel London Heathrow Airport - M4 Jct 4?

Self parking is available for GBP 12 per night.

What time is check-in at Novotel London Heathrow Airport - M4 Jct 4?

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel London Heathrow Airport - M4 Jct 4?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Novotel London Heathrow Airport - M4 Jct 4 located?

Located near the airport, this family-friendly hotel is within 9 mi (15 km) of Twickenham Stadium, Windsor Castle, and Royal Botanic Gardens, Kew. Thorpe Park and Hampton Court Palace are also within 12 mi (20 km). West Drayton Station is 27 minutes by foot.

Novotel London Heathrow Airport - M4 Jct 4 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 389 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Stayed 1 night in Apr 2022

2/10 Terrible

Frances

Traveled with family
Disliked: Staff & service
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Stayed 2 nights in Nov 2021

2/10 Terrible

Daniel

Stayed 1 night in Nov 2021

2/10 Terrible

Lems

Traveled with family
Disliked: Amenities, property conditions & facilities
Great hotel but sadly my room had a blocked toilet
Stayed 2 nights in Nov 2021

2/10 Terrible

Rasan

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad hotel
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Stayed 4 nights in Nov 2021

4/10 Poor

Parveen

Stayed 2 nights in Nov 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort
No transfer shuttle available as promised
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Stayed 1 night in Nov 2021

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Stayed 2 nights in May 2021

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Stayed 1 night in Jun 2021