Ratings based on 1,677 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico city

Hotel chico cerca del mall

Posted Feb 7, 2016
Es un hotel chico, muy agradable y accesible para caminar alrededor y hacer compras, el personal muy amable, tiene estacionamiento.
4 out of 5
Recommended
for Everyone
by A verified traveler from CDMX

Un buen hotel, cerca del Mall más grande de Hou.

Posted Feb 5, 2016
Pros: Relacion Value for money
Cons: Sevicio de restaurante
Location: Muy cerca de The Galleria.
Todo perfecto. Las camas muy comodas. Silencioso y muy centrico de la zona comercial.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2016
Pros: location,
nice hotel located close to where I do a lot of business in Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Wonderful experience

Posted Feb 1, 2016
Great staff..complimentary parking and pet Friendly!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2016
It was great. Can't wait to go back. Already booked our next trip.
2 out of 5
by A verified traveler

Nice hotel, nice location, good price, rude staff,

Posted Jan 30, 2016
Rowdy, loud parties in rooms EVERY night made it impossible to sleep.
Comment from Hotel Management
Feb 3, 2016 by Theresa B., Hotel Management
We greatly appreciate the feedback about your stay and send our apologies for the the interactions you encountered with our staff. It is totally unacceptable by our standards for any guest to feel that they have been treated rudely, and we will follow up them so they understand how their actions can affect a guest's experience. Our team is empowered to address all issues, including noise complaints, as we understand how valuable your ability to relax in your room is. Thank you again for your comments, and we would love to invite you back for noise-free stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Jan 29, 2016
Location, location and location. It's a modern hotel. I spend a great time.
2 out of 5
by A verified traveler from Houston

promise to make it right not so much

Posted Jan 22, 2016
Most not all of the staff acted like if you asked a question you were bothering them , my room smelled like urine and I called the front desk they said would take care of it well it smelled like that the entire stay I also found that most things I touched were sticky I went and bought Clorox wipes not a good experience the hallways were filthy not sure if staff and housekeeping took this week and then my company negotiators a rate for me and another contractor which they said they had no clue about hot mess
Comment from Hotel Management
Feb 3, 2016 by gmaloft, Hotel Management
Hello Andrekia, and thank you for your review. First, please allow us to apologize for the odor and cleanliness levels in your room and the hallways – this is absolutely unacceptable, and we’ve already alerted our Housekeeping team so that intensive re-coaching can be given to the appropriate staff members as needed. We’re also very disappointed to hear that your other staff interactions were a poor indication of the level of hospitality we are known to provide. This, too, will be seriously discussed with the team members involved to ensure that improvements are made going forward. We are unclear about the situation you reference with a negotiated rate, but we apologize if any mistakes were made on our end. We greatly appreciate your comments, and we’d love for another chance to welcome you back for the true Aloft experience you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2016
great location, great service, very comfortable, love it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jan 18, 2016
Pros: Different experience from traditional hotels.
Cons: Turn down the music volume in the lobby.
Easy in and out. Walking distance to Galleria shopping.