We booked our trip on Expedia and Called the hotel at 6:30 pm to confirm we were told everything was good when we arrived they had given our room away and had an attitude about it because we had booked it with a third party no more Expedia !!!
Comment from Hotel Management
Mar 17, 2017 by gm aloft, Hotel Management
Thank you for your review about your recent experience. Please accept our sincerest apologies for the highly unusual overbooking situation; we do our very best to avoid this at all costs and are truly disappointed that it affected your time in Houston. Should an overbooking ever occur, we do everything within our power to ensure guests are guaranteed comparable accommodations in the area. I assure you that your booking method does not influence our actions as we welcome all guests with outstanding hospitality, regardless of which booking engine they used. Although we cannot resolve billing concerns on third party reservations, we are fully available to assist with all other aspects of your visit. Thank you again for your feedback, we would love to invite you back for a visit the next time you are in town.