Desk, free WiFi, bed sheets, alarm clocks

Reviews of Americas Best Value Inn Medical Center Downtown

2 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 1008 reviews" "
Rating 8 - Good. 363 out of 1008 reviews" "
Rating 6 - Okay. 181 out of 1008 reviews" "
Rating 4 - Poor. 56 out of 1008 reviews" "
Rating 2 - Terrible. 72 out of 1008 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nithya

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Shivam on Mar 23, 2024
Thank you for your rating. If you have any feedback or suggestions on how we can improve your experience, please feel free to share them with us. We're always looking for ways to enhance our guests' stays.

10/10 Excellent

Uzair

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel i have been to so far dont think twice come through
Stayed 2 nights in Mar 2024
Response from Shivam on Mar 16, 2024
Thank you for your wonderful review and perfect rating! We're thrilled to hear that you found our hotel to be the cleanest you've visited. Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we could exceed your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

6/10 Okay

Rodolfo

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The AC wasn’t working good and people from other rooms were smoking weed and that smell get in our room
Stayed 1 night in Mar 2024
Response from ABVI on Mar 12, 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconvenience you experienced during your stay.Rest assured, we are taking immediate action to address both the air conditioning issue and the odor concern caused by neighboring guests. Our team is committed to ensuring that all our guests enjoy a comfortable and pleasant environment during their time with us.We truly appreciate your understanding and patience. Please don't hesitate to reach out if there's anything else we can assist you with.Warm regards,

10/10 Excellent

fatih

Stayed 1 night in Mar 2024
Response from Shivam on Mar 26, 2024
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Providing exceptional service and comfort is our top priority, and we're delighted that we met your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Construction going on. Room was clean but no coffee pot in room.
Stayed 1 night in Feb 2024
Response from Shivam on Feb 29, 2024
Thank you for your feedback and understanding during our construction period. We're glad to hear that you found your room clean. We apologize for the inconvenience regarding the absence of a coffee pot; your comment is noted, and we'll explore ways to enhance our room amenities. If there's anything else you'd like to share or if you have specific suggestions, feel free to let us know. We appreciate your understanding and hope to welcome you back for an improved experience.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at America Best Value Inn 2419 Riverside Dr., Houston, TX. Our room was very clean. Fresh towels were provided every day. That doesn't happen very often since covid arrived. The best part was that the entire staff was very kind and helpful. We were there to attend appointments at MD Anderson Cancer Center. It was great to be surrounded by such caring people at a time when we were feeling overwhelmed.
Stayed 3 nights in Feb 2024
Response from Shivam on Feb 24, 2024
Thank you for sharing your heartfelt feedback. We're honored to have provided you with a clean and comfortable stay during a challenging time. Our team is grateful for your kind words, and we're pleased to hear that our efforts to maintain a safe and welcoming environment made a positive impact. If you ever return to Houston, it would be our privilege to host you again. Wishing you the very best on your journey.

8/10 Good

Shyam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shivam on Feb 24, 2024
Thank you for your rating! We appreciate your feedback. If there's anything specific you enjoyed or if there are areas we can improve to make your next stay even better, please let us know. We look forward to hosting you again!

8/10 Good

Dwight

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Both gentlemen at the desk were helpful and polite
Stayed 5 nights in Feb 2024
Response from Shivam on Feb 16, 2024
Thank you for your positive feedback! We're delighted to hear that our team members were helpful and polite. If there's anything more we can do to enhance your experience or if you have any specific suggestions, please don't hesitate to share. We look forward to serving you again in the future!

6/10 Okay

Jennifer

Stayed 1 night in Feb 2024
Response from Shivam on Feb 14, 2024
Thank you for your rating. If there's anything specific you'd like to share or if there are areas we can improve, we'd appreciate your feedback. We aim to make your experience even better on your next visit.

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shivam on Feb 12, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'd like to understand more about your concerns to improve our services. If there's anything specific you'd like to share, please feel free to provide more details. We appreciate your honesty and hope to have the opportunity to make things right in the future.

4/10 Poor

Wendy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room so small Noisy upstairs Parking terrible
Stayed 1 night in Feb 2024
Response from Shivam on Feb 5, 2024
We apologize for the inconveniences you experienced during your stay. Your feedback is crucial, and we'll address the issues with room size, noise, and parking to enhance future guest experiences. We appreciate your insights and hope to have the opportunity to improve on your next visit.

4/10 Poor

Terry H.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I think that the owner is Indian, and he has his relatives working here--they are not happy, friendly, or helpful. Room was clean and rather new, so that was adequate. I will not return.
Stayed 1 night in Jan 2024
Response from sean on Jan 30, 2024
Thank you for taking the time to share your feedback with us. We truly value all input as it helps us continually improve our services.I'm pleased to hear that you found the room clean and well-maintained. However, I'm sorry to learn that your experience with our staff did not meet your expectations. Providing excellent customer service is our top priority, and I apologize if we fell short during your stay.We appreciate your observation about the friendliness of our team, and rest assured, we will address this matter internally to ensure that our guests always feel welcome and supported.If there's anything specific you would like to share about your interactions with our staff, it would be invaluable for us to understand how we can enhance our service. We genuinely hope to have the opportunity to welcome you back in the future, and we'll do our best to make your experience more enjoyable.Thank you once again for sharing your thoughts, and we hope to have the chance to regain your trust.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from sean on Mar 20, 2024
It was our absolute pleasure to serve you and have you stay with us was a privilege! Thank you for your time! you are welcome back always! :)

6/10 Okay

Terry

Stayed 1 night in Jan 2024
Response from sean on Jan 17, 2024
Thank you so much for taking the time to share your kind words about your experience at our hotel! We're thrilled to hear that you found our staff extremely nice and professional. It's our priority to attend to our guests' needs promptly, and we're delighted that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your support. If you ever find yourself in the area again, we would be honored to welcome you back. Safe travels, and thank you for choosing our hotel!

2/10 Terrible

C

Disliked: Cleanliness, property conditions & facilities
This place is under renovation which we didn't know before getting there. The staff was courteous but had no other rooms etc. The manager or owner came out the following morning after hearing from staff about our stay and complaints. All in all horrible stay but nice new owners.
Stayed 1 night in Jan 2024
Response from ABVI on Jan 21, 2024
Thank you for sharing your experience. We apologize for the inconvenience during your stay and appreciate your feedback. We're actively addressing the renovation issues to enhance future guest experiences.

8/10 Good

mario

Stayed 1 night in Jan 2024
Response from Shivam on Jan 11, 2024
Thank you for the rating, Mario! If you have any specific feedback or if there's anything you'd like to share about your experience, we're here to listen. Your input is valuable, and we appreciate your choice to stay with us. Safe travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shivam on Jan 11, 2024
Thank you for the 5-star review! We're thrilled that you had such a positive experience. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We appreciate your high rating and hope to welcome you back for another great stay in the future. Safe travels!

8/10 Good

Dominic

Business traveler
Disliked: Amenities, property conditions & facilities
I was grateful to find an opening at this hotel. You can tell that theye are working hard to remodel the rooms and common room. The staff did their best and were friendly.
Stayed 1 night in Jan 2024
Response from ABVI on Jan 9, 2024
Thank you so much for taking the time to share your kind words about your experience at our hotel! We're thrilled to hear that you found our staff extremely nice and professional. It's our priority to attend to our guests' needs promptly, and we're delighted that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your support. If you ever find yourself in the area again, we would be honored to welcome you back. Safe travels, and thank you for choosing our hotel!

6/10 Okay

Robert

Response from Shivam on Feb 5, 2024
Thank you for your rating and stay at our motel. We value your feedback and would love to hear more about your experience to enhance our services. If you have specific insights to share, please feel free to reach out. We hope to have the pleasure of hosting you again.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
The manager/owner was personable, compassionate, and helpful. Check-in went smoothly
Stayed 1 night in Nov 2023
Response from Shivam on Dec 13, 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our manager/owner made a positive impression with their personable, compassionate, and helpful service. It's our goal to create a welcoming and efficient check-in process for our guests, and we're glad to know that yours went smoothly.Your kind words are truly appreciated, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. Safe travels, and thank you for choosing our motel!

8/10 Good

Midori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sean on Jan 6, 2024
Thank you for your time. It was an absolute pleasure serving you. come back soon!

8/10 Good

Aaron

Stayed 1 night in Nov 2023
Response from Shivam on Dec 13, 2023
We appreciate your feedback, and if there are any specific aspects of your stay you'd like to share, please feel free to let us know. We hope you had a pleasant experience and look forward to welcoming you again in the future. Safe travels!

10/10 Excellent

Diego

Stayed 1 night in Nov 2023
Response from Shivam on Dec 13, 2023
Thank you, Diego, for the stellar 5 out of 5 rating on Expedia! We're delighted to hear you had a positive experience. If there's anything specific you loved about your stay or any suggestions you have, feel free to share. We appreciate your feedback and look forward to hosting you again in the future. Safe travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
like a home!
I love the environment, it looks like a home!
Stayed 4 nights in Nov 2023
Response from Sean on Nov 16, 2023
Thank you for your time, it was our absolute pleasure to serve you! we look forward to having you back on your next trip thank you!

2/10 Terrible

Natasha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not clean. My sheets were dirty my toilet had cigarette burns on it. My shower water was horrible. my room was located upstairs, but every time I wanted to use the stairs it was someone sitting on them.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 15, 2023
Natasha,Please accept our sincere apologies for failing to meet your expectations. Our team is constantly searching for ways to improve our accommodations and will use your feedback to help us do that. Thank you for allowing us to host you, and we hope you have pleasant travels.

4/10 Poor

Maried

Disliked: Cleanliness, staff & service, property conditions & facilities
It has the basics to spend the night, the beds are horrible
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 10, 2023
Thank you so much for your feedback. It's unfortunate to hear that you didn't have a good time with us, and we apologize for any disappointment in our beds. We'll be sure to look into your feedback further and make changes where necessary. Please consider coming back to join us again in the future; we know that we can impress you.

10/10 Excellent

Julio César

Stayed 1 night in Nov 2023
Response from sean on Jan 6, 2024
Thank you for your time. It was an absolute pleasure serving you. come back soon!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly customer service nice location good clean room
Stayed 1 night in Nov 2023

8/10 Good

Marvin

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
noise all night in and outside the property. mattress extremely hard
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
nothing special.
nothing to write home about. service was kinda lame and i didnt really feel safe at night.
Stayed 1 night in Oct 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People on 2nd making noise walking at night
Stayed 1 night in Oct 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service
La bajada ala calle esta muy inclinada deben arreglar eso mi carro pego al salir de ai y pienso. K. No es lo correcto k mas personas les pase eso
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Dear Miguel,Thank you for bringing this to our attention. We assure you we will notify the proper team of this matter. Overall, we hope your travels were worthwhile.

10/10 Excellent

Ricardo

Stayed 1 night in Oct 2023

4/10 Poor

Tim

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

O'Ne

Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
This was my second time staying there in the past three months. I was happy with my stay on both occasions. It is a basic hotel. However, it is clean, comfortable and safe. The staff is friendly, and they offer housekeeping services every day. There was plenty of free parking and an ice machine is located on the premises. The area is nice and located right by the freeway and a grocery store within a short walking distance..
Stayed 4 nights in Sep 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and nice, we came for the Texans vs. Steelers game and they even allowed us to park at their property while we got picked up to go to to the game!
Stayed 1 night in Sep 2023

2/10 Terrible

sharamane

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in looked around filthy nasty pubic hair on the bed , no towels. my husband left I requested a refund and left immediately.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 6, 2023
Dear Sharamane,We appreciate you choosing to stay with us. This is shocking to read because it is not typical of the high standards that our team maintains. Your feedback is valuable to us, and we will be sure to share it with our housekeeping team for immediate improvement.

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

6/10 Okay

Marla

Traveled with family
The AC in our nonsmoking room wasn’t working properly so we opted to sleep in a smoking room. It was still warm. Property is nice but the AC units are old.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in the same day the new owner was on site. Very friendly and hospitable. Hotel is a little older but clean and convenient. Dont be bougie, for the price, it perfect!
Stayed 1 night in Sep 2023

6/10 Okay

Elaine

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Over priced for the room.
Stayed 1 night in Sep 2023

6/10 Okay

Cecilia Mangaya

Stayed 2 nights in Sep 2023

10/10 Excellent

Guannan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here for five days, the management team is very friendly and solve problems readily.
Stayed 1 night in Aug 2023

8/10 Good

Roy

Stayed 1 night in Sep 2023

2/10 Terrible

AKM

Disliked: Staff & service, property conditions & facilities
Nasty
Stayed 1 night in Sep 2023

8/10 Good

Ogochukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

10/10 Excellent

Tiffany

Stayed 1 night in Aug 2023

2/10 Terrible

Eugene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023