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Reviews of America's Inn - Houston

2 out of 5
America's Inn - Houston
8201 SW Freeway, Houston, TX

Reviews

6.4
Rating 10 - Excellent. 179 out of 890 reviews" "
Rating 8 - Good. 209 out of 890 reviews" "
Rating 6 - Okay. 200 out of 890 reviews" "
Rating 4 - Poor. 129 out of 890 reviews" "
Rating 2 - Terrible. 173 out of 890 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Eva

Stayed 1 night in Mar 2024

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Jan 2024
Response from aj on Feb 23, 2024
Thanks Shahid for staying with us. We appreciate your input.

10/10 Excellent

Shalondria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from aj on Feb 23, 2024
Thanks Shalondria for staying with us. We appreciate your input.

10/10 Excellent

Carla

Stayed 1 night in Jan 2024
Response from aj on Feb 23, 2024
Thanks Carla for staying with us. We appreciate your input.

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from aj on Feb 23, 2024
Thanks Ale for staying with us. We appreciate your input.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023

10/10 Excellent

Shalondria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great and close to the hiway as well
Stayed 2 nights in Dec 2023

10/10 Excellent

Carla

Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentle at the front desk was very helpful
Stayed 4 nights in Nov 2023

10/10 Excellent

Angelica

Stayed 1 night in Nov 2023
Response from AJ on Nov 22, 2023
Thanks Angelica for staying with us. We appreciate your input.

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are good
Stayed 1 night in Nov 2023
Response from aj on Nov 15, 2023
Thank Shahid for staying with us. We appreciate your input.

2/10 Terrible

Sheckeita

Stayed 1 night in Oct 2023
Response from aj on Oct 31, 2023
Sorry Sheckeita, We didn't meet your expectation. Hope you had little more detail about your experience. We appreciate your input.

6/10 Okay

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
That I got a room that it was locked it from the inside
Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Sorry Salvador, We didn't meet your expectation we will address this with our staff. We appreciate your input.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best place that's for sure.
It was a non smoking room for one and it still smelled like cigarettes. I was charged an extra 20$ because I was checking in too early. And the room just felt so icky and gross we honestly didn't even stay long. 2-3 hours tops and we left cause we didnt like it.
Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Sorry we didn't meet your expectations. We will address your concern to our staff. We appreciate your input.

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Thanks Jacqueline for staying with us. We appreciate your input.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Thanks Tracy for staying with us. We appreciate your input.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Thank Edward for staying with us. We are aware that you had payment issue with your credit card. Hope you sort out. We appreciate your input.

6/10 Okay

Dustin

Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Thank You Dustin for staying with us. We hope that you have more detail about your experience. We appreciate your input.

10/10 Excellent

Marcus

Stayed 2 nights in Aug 2023
Response from aj on Oct 31, 2023
Thank You Marcus for staying with us. We appreciate your input.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ak on Jul 31, 2023
Thanks for staying with us. We appreciate ur input.

10/10 Excellent

Servando

Stayed 1 night in Jul 2023

8/10 Good

Stevannah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they would have some type of breakfast
Stayed 1 night in Jul 2023
Response from aj on Jul 13, 2023
Thank you Stevannah for staying with us. We will address your input with our management. We appreciate your input.

2/10 Terrible

Stevannah

Stayed 1 night in Jul 2023
Response from aj on Jul 31, 2023
Hi Stevannah, Hope you doing well. If you could let us know what you didn't like about your stay on form July 4th. We would really appreciate your input. I noticed that you have been staying with us few time after your July 4th stay and I come across few time with you and i didn't mention anything. It might be some communication error on our side. Hope to see you soon.

6/10 Okay

Elsa

Business traveler
Everything ok but you need to improve the cleaning practice…
Stayed 5 nights in Jun 2023
Response from aj on Jul 13, 2023
Thank Elsa for staying with us. We will address your concern with our staff. We appreciate your input.

10/10 Excellent

Bin mohd daud ker

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice place to stay.
Stayed 2 nights in Jun 2023
Response from aj on Jul 13, 2023
Thank Bin for staying with us. We appreciate your input.

8/10 Good

Luis

Liked: Cleanliness, staff & service
The night I stayed was quiet. Good if you just need to spend the night sleeping.
Stayed 1 night in Jun 2023
Response from aj on Jul 13, 2023
Thank Luis for staying with us. We appreciate your input.

8/10 Good

Francheska

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The manager was totally AWESOME!!! He was so helpful and caring. But his staff needs to be replaced or retrained because their service was horrible.
Stayed 3 nights in Jun 2023
Response from aj on Jul 13, 2023
Thanks Francheska for staying with us. We will address your concern with our staff. We appereciate your input.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Aj on Jun 8, 2023
Thanks Arturo for staying with us. We appreciate your input.

10/10 Excellent

JOSE C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value.
Great experience, excellent service, for the money you can not ask for better.
Stayed 1 night in May 2023
Response from Aj on Jun 8, 2023
Thanks Jose for staying with us. We appreciate ur input.

10/10 Excellent

Osmin

Stayed 1 night in May 2023
Response from Aj on Jun 10, 2023
Thanks Osmin for staying with us. We appreciate your input.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Aj on May 10, 2023
Thank you Michael for staying with us. We appreciate your input.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghosts were my visitors
I was denied extending my stay because I had too many visitors. But according to me and my spouse, we are still trying to figure out who and where were these visitors? He hardly left the room and I left to get food and beverages. Perhaps they have infared digital cameras that allow them see spirits that the naked eye can't see.
Stayed 1 night in Apr 2023
Response from Aj on May 2, 2023
Paul, sorry we didn’t meet your expectations, we have strict visitor policy for safety and security of our guest.

10/10 Excellent

Phillipe

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Aj on May 2, 2023
Thanks Phillips for staying with us. We appreciate your input.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, room comfort
Great price and no real issues!
First off, I'm physically handicap. I had a pretty good experience here besides all the negative reviews. I will start again if i need to. Im checking out in the morning. It's been a pretty good experience for me i can say. Thank yall so much.
Stayed 4 nights in Apr 2023
Response from Aj on May 2, 2023
Hi Arthur thanks for staying with us. We appreciate your input.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
We visited 3 different spots and of course, we found this diamond in the rough at the last moment. The front desk clerk was the most friendly informed person that I have met in this industry.
Stayed 1 night in Apr 2023
Response from AJ on May 2, 2023
Thanks Richard for staying with us. We appreciate your input.

2/10 Terrible

Anabel Silva

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Aj on May 2, 2023
Anabel, sorry we didn’t meet ur expectations. We appreciate ur input. Not sure why u give 2 out 10. If you could give us more detail about ur experience so we can address our staff.

2/10 Terrible

Abraham

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from aj on Apr 6, 2023
Hi Abraham, Sorry we didn't meet your expectation. Hope you can give us some detail your stay so we can address with our staff.

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from AJ on May 2, 2023
Thanks Michael for staying with us. We appreciate your input.

2/10 Terrible

HAmza

Stayed 1 night in Mar 2023
Response from aj on Apr 6, 2023
Hi Hamza, Sorry we didn't meet your expectation. Hope you can give us some detail your stay so we can address with our staff.

6/10 Okay

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2023
Response from aj on Apr 6, 2023
Thanks Alex for Staying With us. We appreciate your intput.

10/10 Excellent

Justen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Tressie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front Desk giy told me i wasn't allowed company.......im not sure if this is company policy or not...but it sounds kinda wrong....im visiting friends from outa state.. who does this? I told him as long as they don't spend the night whats the problem? He says he need to change the occupancy then . Whats really going on?

10/10 Excellent

Alvino

Liked: Cleanliness, staff & service, amenities
The bed was uncomfortable but other wise my judgment of this property was a lil funny at first cause it looked a lil run down but my stay was pleasant. We need to go to the hospital which was around corner, when we visit again I'll stay here again. U get your $ worth. All i need is sum sleep in a room .
Stayed 1 night in Jan 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
it's very old building, every room smelled like smoking. Need extensive remodeled to make it more attractive. Other than the location, nothing impressive.
Stayed 1 night in Dec 2022

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
The staff had great customer service
Response from aj on Jan 4, 2023
Thank You Jennifer for staying with us. We appreciate your input.

6/10 Okay

charles

Business traveler
Liked: Cleanliness
Stayed 1 night in Nov 2022
Response from aj on Jan 4, 2023
Thank You Charles for staying with us. We appreciate your input.

10/10 Excellent

Leticia

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from aj on Jan 4, 2023
Thank You Leticia for staying with us. We appreciate your input.