Ratings based on 368 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2016
Good hotel if you are taking the Step 2 CS. You can walk to the testing center; it can take you about 6 minutes. They also have a fairly reliable shuttle service. I used it to go to the airport and to buy food. Overral, it is a great deal for the price.
Comment from Hotel Management
Sep 21, 2016 by Bryce B. , Hotel Management
Thank you for completing our guest survey! I am thrilled that we were able to accommodate you for the exam and I hope you passed with flying colors! I am glad that our shuttle service was convenient and met your expectations during your stay as well. We hope to see you again in the future fro any travel arrangements you might have. Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel for spending the night

Posted Aug 28, 2016
The hotel is OK if you're only planning to stay for a night or two but not for a vacation. Staff and services are good.
Comment from Hotel Management
Aug 28, 2016 by Bryce B., Hotel Management
Thank you for taking the time to complete our guest survey! I always love to hear what our guests thought about their stay as it helps us to improve our services for the future. With that said, I am glad that you found our staff and services to be good during your stay. I apologize that we did not meet your expectations for a vacation, but glad we could accommodate for the time that you were here. We hope to see you again in the future! Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
1 out of 5
by A verified traveler

Bad unclean hotel

Posted Aug 26, 2016
Unclean, stuff not always helpful, no refill for shampoo or soap
Comment from Hotel Management
Aug 30, 2016 by Bryce B., Hotel Management
I want to start by thanking you for completing our guest survey and now I want to apologize for your recent experience. We take strides to ensure that each room is clean and comfortable for all guests and since this did not happen for you, we are sorry. Our staff are guest focused and they care about each guest. I have spoken with the Housekeeping Manager regarding the shampoo and soap refill and they are working diligently to ensure it does not happen again. We hope that you will give us another chance to exceed your expectations. Thank you! I want to first off thank you for submitting our guest survey as we appreciate the feedback. I secondly want to apologize to you for the inconveniences you experienced during your stay. We take pride in offering great experiences for our guests to make sure their stays are comfortable, fairly priced, and memorable. We have policies at our facility to ensure that our guests are charged correctly and one of these is the need for a deposit. We are conveniently located by the airport so I apologize that you felt unsafe. Your refund for the deposit you put down was returned to your bank after you checked out so you should receive it shortly. Please allow us another chance to exceed your expectations in the future. Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
2 out of 5
by A verified traveler from New York

Old and bad smelling carpets hotel

Posted Aug 25, 2016
Pros: Shuttle that takes you anywhere within a 3 mile ratio. Breakfast.
Cons: Change the carpets, clean the air conditioning system. Add eggs to breakfast.
Location: There was nothing to do nearby in a walking distance.
When I arrived the check in was easy, but as soon as we entered the hallway there was an unpleasant smell like that of old closet. When we got into our room it smelled bad; like old wet carpet and like there was fungi everywhere. If you have any allergies; stay away! I believe it was too expensive for what the little hotel was. There is not much to do around, a driver told us the area was unsafe. I think it is too expensive for what you get, it is more like a motel. Only positive things: breakfast was coffee, waffles, cereal, fruits (banana, apple, or orange). The shuttle drivers were very nice and would take you anywhere within a 3 mile ratio (there is not much to see anyways). Close to the exam center (step 2 cs).
Comment from Hotel Management
Aug 30, 2016 by Bryce B., Hotel Management
I want to first off thank you for submitting our guest survey as we appreciate the feedback. I secondly want to apologize to you for the inconveniences you experienced during your stay. We take pride in offering great experiences for our guests to make sure their stays are comfortable, fairly priced, and memorable. We have policies at our facility to ensure that our guests are charged correctly and one of these is the need for a deposit. We are conveniently located by the airport so I apologize that you felt unsafe. Your refund for the deposit you put down was returned to your bank after you checked out so you should receive it shortly. Please allow us another chance to exceed your expectations in the future. Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
1 out of 5
by A verified traveler from brooklyn

awful

Posted Aug 19, 2016
Do not get room I ordered get other do not agree get mother but not with refrigerator I ordered life mashing in the room but wall outlet do not work some lamp to they propose make coffee in bathroom ))) it takes two hours to get coffee, some complimentary stuff missing , was proposed to buy in net hotel pool not so clean with sign" for your own risk". Generally filling that you arrive in Goa India))) only Indian preparing to exam in near center.
Comment from Hotel Management
Aug 29, 2016 by Bryce B., Hotel Management
Wow, I really want to apologize for the number of inconveniences you encountered during your stay. This is very shocking to us, but I have taken strides to ensure these things are addressed and fixed. I appreciate your feedback and we will use it to improve our guest service our guests in the future. We hope that you will give us another chance to exceed your expectations the next time around. Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
2 out of 5
by A verified traveler

no coffee machine

Posted Aug 15, 2016
not good, ........................................................................................
Comment from Hotel Management
Aug 19, 2016 by Bryce B., Hotel Management
Thank you so much for taking the time to complete our guest survey. I want to start by apologizing for the inconvenience you experienced during your stay. We want our guests to feel comfortable and at home during their stay with us and when this does not happen, we want to fix it. We hope that you will give us another chance to do so and hope to see you in the future! Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
3 out of 5
by A verified traveler from pa

Quick overnight by airport.

Posted Aug 9, 2016
Although the staff was nice and the room appeared clean, the room smelled very bad! It smelled like mildew or wet dog. Luckily we were only there for one night and the price was good.
Comment from Hotel Management
Aug 25, 2016 by Bryce B., Hotel Management
Thank you for completing our guest survey! I am glad that you found our staff to be nice and the room cleaned. We take pride in our facility and customer service so that we are always improving on the two. I want to also apologize for the smell in the room! I have since then spoken to the housekeeping manager about this and the issue has been resolved. We hope to see you again in the future for all of your accommodation needs. Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
3 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Friendly staff. In need of renovations.

Posted Aug 8, 2016
Pros: Friendly staff. Comfortable beds.
Cons: New paint. Upgraded facilities.
Location: Airport location.
The staff was very friendly and accomodating. The facility could use some upgrading. The atrium had stained carpet and was full of old stored furniture. The room was clean but ceiling paint was peeling off the ceiling and dropping on the floor throughout the stay. The WIFI was strong enough to stream a movie. The breakfast was typical continental breakfast fare. The restaurant at their sister hotel had some very good food. This hotel is about 30-40 minutes from downtown Houston but very close to the airport.
Comment from Hotel Management
Aug 25, 2016 by Bryce B., Hotel Management
Thank you so much for not just completing the survey, but for taking the time to assess the hotel properly. I always admire guests feedback as we can use it to better our services and facilities for the future! I am thrilled that our staff was friendly during your stay and that your beds were comfortable. We want our guests to have a positive experience after leaving our property and we want comfort to be within that experience. I want to apologize for the stained carpet in the atrium and for the peeling ceiling paint as it is our intention to remodel these portions of the hotel. We hope that you will stay with us again in the future for any of your accommodation needs. Thank you! Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
2 out of 5
by A verified traveler

Great front desk staff and shuttle drivers

Posted Aug 6, 2016
Pros: Staff
Cons: Bath tub
Location: Only one restaurant next door was ok
Location OK, room size OK, bed Ok but felt unsafe because of glass door security, being on ground floor. Bath tub was totally clogged -unacceptable.
Comment from Hotel Management
Aug 22, 2016 by bryce b. , Hotel Management
Thank you so much for completing our guest survey! I am thrilled to see that the staff met your expectations and that you enjoyed the restaurant. We take pride in our facility and offering the best service possible to our guests! I want to apologize for the bath tub not being up to par and for you feeling unsafe during your stay. It is in the best interest of our guests that we maintain a safe environment 24/7 to ensure a comfortable stay. I hope that we will see you again in the future for your accommodation needs and thank you. Sincerely, Bryce B. Asst. Front Office Manager Baymont Inn and Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice Hotel, great staff

Posted Aug 6, 2016
The Hotel was great for the price, worth every dollar. The room was very spacious and clean. Staff was outstanding, very helpful and nice.
Comment from Hotel Management
Aug 18, 2016 by Bryce B., Hotel Management
Wow, thank you for completing this guest survey! I am glad that the hotel was great for the price and that we exceeded your expectations! We always love it when our guests leave happy and satisfied with the rooms as well as the staff. Our staff really cares about the guests and this seems like it showed during your stay. We hope that you will choose us again in the future for any of your accommodation needs. Thank you!