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Reviews of Red Roof Inn Houston North - FM 1960 & I-45

2 out of 5
Red Roof Inn Houston North - FM 1960 & I-45
17111 North Fwy, Houston, TX

Reviews

6.6
Rating 10 - Excellent. 155 out of 831 reviews" "
Rating 8 - Good. 252 out of 831 reviews" "
Rating 6 - Okay. 189 out of 831 reviews" "
Rating 4 - Poor. 116 out of 831 reviews" "
Rating 2 - Terrible. 119 out of 831 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brad

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Tamiko on Jan 21, 2024
We are very sorry that you did not enjoy your stay here with us. Thank you for your rating.

2/10 Terrible

Sayyed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on Jan 13, 2024
Hello Sayyed, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45 and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Thong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth checking into
One of the better hotels in Houston comparing to same class and nightly rates. Every thing works, fairly clean, has ironing board missing the iron. Nice check in experiencw, amd most importantly, they didn't punish me for using the external booking system, like others do (give me a room w missing tv, blown fuses/oitlets to the tv, lights, etc....
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 11, 2024
Dear Thong,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45. It’s great to hear that you had an excellent check-in experience and found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Loriage

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay!
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 11, 2024
Dear Loriage,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
It was comfortable aside from a semi truck in the lot that was running for hours and could be heard from inside the room, but i imagine that's not always controllable.
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rewards Specialist on Dec 7, 2023
Dear Marie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you had a comfortable stay with us. Nevertheless, we do apologize for the inconvenience caused due to the semi-truck which you mentioned was running for hours. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Hilario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stacey on Oct 15, 2023
Thank you for taking the time to let us know about your experience at our property. We are very sorry to hear that your stay didn't meet your expectations.

6/10 Okay

Beth

Liked: Staff & service
We booked a non smoking room but the room smells like cigarettes. No coffee maker/coffee.
Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on Jun 29, 2023
Dear Beth,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45 I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as unpleasant smoky odor in your room. Additionally, on your next stay, feel free to reserve one of our deluxe or superior rooms which include a micro-wave and refrigerator.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay hwre
Reserved room. Checkin was slow but got situated went to room and there was a man already in there!! Then went back to the front had 2 people in front of mw waited over an hour it was horrible.
Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on Jun 27, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the check-in process. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jun 21, 2023
Hello Beth,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Janiyah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discomfort
I felt very uncomfortable. Too many men walking and driving around all night including women. Very odd.
Stayed 1 night in May 2023
Response from Olivia RediResponse Specialist on May 30, 2023
Dear Janiyah, Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45. I am sorry that your experience did not meet your expectations which led to your 1/5 rating. The issues you encountered while with us is truly regrettable. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

10/10 Excellent

Parys

Stayed 1 night in May 2023
Response from Oshane RediResponse Specialist on Jun 14, 2023
Hello Parys,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 Okay

Devang, Fullerton

Stayed 1 night in May 2023
Response from Olivia RediResponse Specialist on May 30, 2023
Hello Devang, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45 and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Rolando, Calgary

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on Apr 12, 2023
I appreciate that you shared your feedback with us, Rolando. The staff was delighted to see that you found our location to be a great place to stay, which resulted in a 5/5 score. We aim to provide positive experiences, so we were pleased to know that your stay aligned with our ideals.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRediResponse Specialist

10/10 Excellent

April M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional
Stayed 2 nights in Mar 2023
Response from Stacey Perez on Mar 27, 2023
Thank you for taking the time to let us know about your experience while staying with us. We expect to see you again!

2/10 Terrible

A

Disliked: Cleanliness, property conditions & facilities
The. Only thing clean was the bed. The towels had lipstick and dirt on two of them. The toilet had Poo residue inside. And the water when tan was light brown for awhile
Stayed 1 night in Mar 2023
Response from Kerry-Lee RediResponse Specialist on Mar 23, 2023
Hello Valued Guest, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN HOUSTON NORTH - FM 1960 & I-45. You highlighted that the bed was clean. However, we are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the towels and the toilet were unclean. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Stacy

Liked: Cleanliness, property conditions & facilities, room comfort
Not a bad value, but renew at the front desk!!
I had initially booked my stay Friday-Sunday via Hotels.com. I found myself needing an extra day, so I booked an extra day via the Hotels.com app for the best rate. I went to the front desk to advise them of the change and I was charged $20 to remain in the room after 11 am, even though I had already paid for an additional day. The alternative was to check out at 11 am and check back in at 3 pm. If I had extended my stay at the front desk for a higher rate, I could've avoided the $20 fee. Other than that pricey inconvenience, the stay was okay. The room was clean and comfortable.
Stayed 1 night in Feb 2023
Response from Stacey Perez on Feb 20, 2023
Thank you for your review, we are very sorry you were not aware about our 3rd Party Reservations Policy even though we are very transparent about it and even have a sign explaining the procedure at the front desk so that our guest can see it at check in time.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
It was a great stay the room was nice we plan on staying there whenever we are in Houston.
Stayed 1 night in Feb 2023
Response from Stacey Perez on Feb 13, 2023
Thank you for your review. We expect to see you again soon!

2/10 Terrible

Pedro

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Walter

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom door has a punch hole in it and a person who’s not handicapped was parked in the spot so I was unable to even tho I’m handicapped.
Stayed 2 nights in Oct 2022
Response from Tamiko on Oct 25, 2022
Thank you for bringing this to my attention. I will make sure to get that hole fixed. I did check your reservation and noticed that you did not have an Accessible room, therefore there would be no Accessible parking. However, I have observed that there has been an influx in people parking where they shouldn't and we will get this taken care of as well. Just remember, if you need an Accessible room, please make sure you are requesting one. And if someone is parked in that parking space, we will definitely have them to move. Thank you for your feedback

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean easy access from interstate
Stayed 1 night in Jun 2022
Response from Tamiko on Jun 13, 2022
Thank you for your review! Come back any time!

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool
Cheap hotel, stay here often. Not the safest area or safe outside but haven’t had many problem here, stays pretty quiet. Pool use to be nice but now it’s concreted in with cement.
Stayed 1 night in May 2022
Response from Tamiko on Jun 13, 2022
Thank you for your review. Yes, unfortunately we had to close the pool. Sorry for any inconvenience.

4/10 Poor

Kimberly, Bryan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
toilet did not flush, two inch gape under door, stained towels bedding flooring no working ice machines on 2nd floor
Stayed 1 night in Apr 2022
Response from Tamiko on May 6, 2022
I am sorry that you had to experience that, please forgive us. Thank you letting us know.

2/10 Terrible

Sean

Disliked: Staff & service
I didn't find this property to be very useful when it came to company procedures for handling guests at all. I was left stranded all Saturday night since my ID got stolen from me and ended up walking the streets until a friend came and picked me up at 4:40am.
Stayed 1 night in Apr 2022
Response from Tamiko on Apr 11, 2022
I am sorry that you did not get a chance to stay here for your reservation. However, it is procedure that the guest has to have a Driver's License or Identification Card to check in.

10/10 Excellent

Ashley Lorain

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was not clean. Towels had hair on them
Stayed 1 night in Mar 2022
Response from Tamiko on Apr 11, 2022
I do apologize for the problems that you experienced with your room. Thank you for your review.

10/10 Excellent

Jeanette

Stayed 1 night in Mar 2022

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Tamiko on Apr 11, 2022
Thank you for your rating! Come back anytime!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to park because of a security gate, have to drive completely around the complex if you get booked in a room on the wrong side. But overall a nice room and convenient
Stayed 1 night in Feb 2022
Response from Tamiko on Feb 8, 2022
Thank you for your review. Yes, we're here to accommodate you the best we can. With that being said, just let us know what side you would prefer to be on and we will try our best to make that happen. Hope to see you again soon!

4/10 Poor

Gladys

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Tamiko on Feb 7, 2022
Thank you for your rating.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Tamiko on Jan 21, 2022
Thank you for your rating. Come back anytime!

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Vibha on Jan 10, 2022
We are glad to hear that you love us here at the Red Roof Inn North! We look forward to serving you again anytime.

10/10 Excellent

Melaney, Lufkin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2021
Response from Tamiko on Jan 7, 2022
Thank you for your review! Come back anytime!

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Tamiko on Dec 20, 2021
Thank you so much for your rating! Please come back anytime.

10/10 Excellent

Dageon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good With rooms 142 & 148 room 134 had roaches
Stayed 1 night in Oct 2021
Response from Tamiko on Oct 31, 2021
Thank you for your review. I'm glad that at least 2 of the 3 rooms were good. We apologize for the 3rd room and we will get this problem taken care of.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tamiko on Sep 6, 2021
Thank you so much for your rating! Please come back anytime!

2/10 Terrible

Brandi

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re look for comfort do not go here!
Stayed 2 nights in Aug 2021
Response from Tamiko on Aug 31, 2021
Thank you for your review

8/10 Good

Charles

Stayed 2 nights in Aug 2021

6/10 Okay

Maurice

Liked: Property conditions & facilities
Other than a few dead bugs in the bathroom everything else was good
Stayed 2 nights in Aug 2021

2/10 Terrible

Shatearyn

Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually love the property lovely staff housekeeping was very respectful and nice rooms were clean easily parking.
Stayed 2 nights in Jul 2021
Response from Tamiko on Jul 7, 2021
We are glad to hear that you love us here at the Red Roof Inn North! We look forward to serving you again anytime.

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Location and Services for Travelers! 👏
It was very pleasant, nice location, secure, welcoming staff, courteous and attention to safe COVID-19 pandemic measures are in place.
Stayed 1 night in Jun 2021
Response from Tamiko on Jun 20, 2021
Thank you so much for your review! Please make sure to come back and see us here at the Red Roof Inn North Houston.

6/10 Okay

Nathaniel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Vibha on Apr 19, 2021
Thank you for your rating! Hopefully, we will see you again soon.

10/10 Excellent

Latashanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Tamiko on Mar 30, 2021
Thank you for your rating! Please be sure to come back and visit us again.

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Roofing
Exceptional service, suggest tending to vending operations.
Stayed 4 nights in Mar 2021
Response from Vibha on Mar 24, 2021
Thank you so much for your rating! Please know that you are welcome back anytime!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Very ghetto, homeless and drug addicts. Car alarms going off and high traffic with cars peeling out. Very restless night.
Stayed 1 night in Mar 2021
Response from Vibha on Mar 24, 2021
Seems like there were a lot of issues, did you not speak with anyone at the front desk regarding the problems you were having? I do apologize for the issues that you encountered and Thank you for your review.

2/10 Terrible

Ricki

Traveled with family
Disliked: Staff & service
Stayed 1 night in Mar 2021
Response from Tamiko on Mar 18, 2021
We are sorry that you did not enjoy your stay. Your feedback is greatly appreciated. Thank you

6/10 Okay

Patrick

Stayed 2 nights in Jan 2021
Response from Tamiko on Mar 18, 2021
Thank you for your rating! Hopefully, we will see you again soon.

10/10 Excellent

kathy

Stayed 5 nights in Dec 2020
Response from Vibha on Mar 24, 2021
Thank you for your ratings!

6/10 Okay

Scott

Traveled with family
Meh
Stayed 2 nights in Oct 2020
Response from Tamiko on Oct 12, 2020
Thanks for your rating.

10/10 Excellent

JoeB, Vidor TX

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were clean, desk persons were highly professional, and friendly.......something we really appreciated having to evacuate our town due to a hurricane.
Stayed 2 nights in Aug 2020
Response from Tamiko on Sep 5, 2020
We are very glad to hear that you all enjoyed your stay Please know that you are ALWAYS welcome