Unclean, Unfriendly Staff
Posted Nov 14, 2016
We were told that our room was a studio suite even though we had clearly booked the King Suite. This was the only reason we chose this specific hotel. Even though I showed them online what we booked, they still charged us $40 to upgrade to that room. This is terrible customer service in my opinion. They blamed Expedia but still made me pay for the mix-up.
The manager was friendly as he had to provide us with a new TV to replace a broken one in the room and deliver fresh linens for the sleeper sofas in the living room. But I couldn't overlook the questionable cleanliness of the place. The hallway in front of the elevators on the main floor smelled like mildew, the hotel room walls were bare and scratched up, there was long-standing makeup on the bedroom curtains, the tiny bedroom closet smelled like animals, the parking lot was tight and very small, and most of the staff left a lot to be desired. The breakfast area was very small, about 4 tables in all, but they had some hot and cold offerings. The coffee was available most of the time but was not good at all
The maid service did not come by the room until 3:30 even though we were gone for hours before that, then told us that if we didn't take maid service right then we wouldn't get it at all because we were their last room on the floor. We were getting ready for a wedding so didn't have time to stop for them to clean the room.