Ratings based on 148 Verified Reviews

3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Harlingen Tx

location// didn't expect but I did!!

Posted Jan 24, 2017
Cons: the only thing it is kind of hiding so if you miss the entrance you will miss it and it is between other hotels as well only bad thing
Location: lots of things near by you are of the express way cant miss any thing
Comfort ,cleanness, security, and good costumer service from the gentleman Oscar who was helping me that night. I loved the fact that you needed a key to get in and out where you park your cars. Plus speedy check out is awesome you just tell them in the front that you want that and on the way out the gate you drop your key in the box and off you go.. would stay again with no hesitations.
1 out of 5
by A verified traveler

Posted Dec 30, 2016
It is terrible since there is no internet service one night and the staff of the hotel can not fix that problem.
Comment from Hotel Management
Jan 3, 2017 by izzy, Hotel Management
I appreciate your comments regarding your recent stay at Best Western Heritage Inn. I will share these comments with all our staff to make sure our future guests have a great experience. Please accept my apologies for any inconvenience during your stay.with us. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Dec 15, 2016
Good,clean hotel and confortable,good position and facilities.
Comment from Hotel Management
Dec 23, 2016 by izzy, Hotel Management
Thank you for taking the time to answer our survey and for your stay with Best Western Heritage Inn. We are very happy to hear that you enjoyed your stay with us. We hope to see you again in the near future.
3 out of 5
by A verified traveler from Tampa,Fl

Rude service, dirty room.

Posted Dec 8, 2016
The gentleman that checked me in was rude and acted if i was bothering him and didnt make me feel welcome. As for the room there was trash still in the cans and wrappers and bottle tops all over floor. The comforter on one of the beds also had dry paint spilt on it. Never had issues like this before.
Comment from Hotel Management
Dec 27, 2016 by izzy, Hotel Management
Thank you for your comments concerning your stay with us. I appreciate you taking the time to respond to our survey. Please accept my apologies for your inconvenience. I have shared your comments with my staff and we have taken immediate action to ensure that the problems you experienced do not happen again. Thank you for your stay with Best Western Heritage Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Roomy

Posted Dec 7, 2016
From the minute we opened the door we were happy. Big room, big bathroom, queen size beds, microwave, fridge, secure parking and laundy. Breakfast was also good. For the price we were extremely happy.
Comment from Hotel Management
Dec 27, 2016 by izzy, Hotel Management
Thank you for staying with Best Western Heritage Inn and taking the time out of your busy schedule to to write such a complimentary survey. I am passing on your comments to our staff, to serve as an inspiration to continue their efforts. We appreciate your patronage. We look forward to your return in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 8, 2016
Everything was great!!! Very clean, updated, huge room, bathroom and bathtub was so clean like I have never seen in other hotels except really expensive ones!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Nov 9, 2016 by izzy, Hotel Management
Thank you for staying with us . It was a pleasure accommodating you. We are very glad you enjoyed your stay. We appreciate your review. On behalf of Best Western Heritage Inn we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Pros: Great breakfast. Wonderful shower.
Cons: Questionable neighborhood but we would stay there again.
Location: Right along I-10 freeway. Walking distance to busy Mexican seafood restaurant for a happy, boisterous, family experience with strolling musicians.
Along busy I-10 highway. Gated parking. Nice room. Ample space. Most abundant breakfast.
Comment from Hotel Management
Nov 5, 2016 by Izzy, Hotel Management
We are very glad to have met your accomodations to your likeing. Hope to see you soon again. Thank you for your review.
5 out of 5
Recommended
for Families
by A verified traveler from Houston, Texas

Posted Oct 7, 2016 on Orbitz
Pros: Cleanliness
Cons: Offer step stools for disabled persons that can't get up on beds that are too high
Great place away from home. Very clean, room decor was very updated. Very clean
Comment from Hotel Management
Nov 5, 2016 by Izzy, Hotel Management
We are very glad you enjoyed your stay with us. We will be happy to see you again in the near future. Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jul 31, 2016
I was pleased with my stay here. My bad luck turn out on my last day in the hotel since the elevator was out of service. So I had to stroll down my luggage from the third floor.
Comment from Hotel Management
Aug 12, 2016 by bw.heritageinn@yahoo.com, Hotel Management
Thank You very much for staying with us , and I apologize for the inconvenience, we hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from London Ontario Canada

Posted Jun 24, 2016
Great staff clean hotel great food and a very nice pool. Easy to find the highway is right there so great for traveling. Fenced in parking is a bonus. Fast food in walking distance.
Comment from Hotel Management
Jun 27, 2016 by Jen, Hotel Management
Thank you for your great review!! We are so happy you enjoyed the hotel and we hope to hear back from you soon!!