Ratings based on 480 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Caribbean

Nice hotel but needs repairs

Posted Jul 27, 2016
The hotel was good except for the mould scent of the rugs that need replacing!!! The staff was super helpful and I sincerely appreciated that - great job!!!
5 out of 5
by A verified traveler from Texas City, TX

Airport Stay

Posted Jun 27, 2016
Pros: Location
Location: Near Airport and a parking garage
Great hotel to spend a night to catch an early morning flight.
Comment from Hotel Management
Jun 28, 2016 by Flo Vega, Hotel Management
We are glad to have been of service to you for your overnight stay.
5 out of 5
by A verified traveler from College Station, TX

Nice Hotel for Business Trips

Posted Jun 26, 2016
I last minute needed somewhere to stay for the week while on a business trip in Houston to attend a conference downtown. The prices for downtown were extremely high for 4 star hotels, abs even the hotels you would never stay in (Motels, etc) were ridiculously high. So I found the hotel through Expedia. It was about 15 mins from downtown or 25 mins during heavy traffic hours. It was surprisingly really clean, had very nice and sweet staff, comfortable bedding, and spacious!
Comment from Hotel Management
Jun 28, 2016 by Flo Vega, Hotel Management
Thank you Morgan for giving us a shot. I am glad to hear you enjoyed your stay here with us. See you on your next trip to Houston. We enjoyed having you as our guest.
4 out of 5
by A verified traveler from Tyler, TX

Excellent location for us

Posted Jun 22, 2016
I chose this hotel based on location and it worked out great. Everything was maybe 15 mins away and NASA and Kemah less than 30 mins away. My one and only dislike was the musky/mildewy smell on the 2nd floor and in our room...other than that, this was an excellent visit.
Comment from Hotel Management
Jun 28, 2016 by Flo Vega, Hotel Management
I am so sorry to hear regarding the odor you encountered during your stay here with us. I hope that we were able to resolve it during your stay. Come back and see us soon.
3 out of 5
by A verified traveler

Business

Posted May 17, 2016
Pretty bare bones accommodations. Room was muggy even with ac on and temperature cold. The on-time 24 hour free bus to the airport was a plus.
Comment from Hotel Management
May 18, 2016 by Flo Vega , Hotel Management
Thank you for staying here at Best Western. Our sincere apologies that your room felt muggy. I am glad to here you took advantage of our airport shuttle. Hope to see you soon.
4 out of 5
by A verified traveler from beaumont, Texas

Convenient and clean

Posted May 10, 2016
Very well kept landscape. Hotel is very clean and comfortable. Very convenient to Hobby Airport.
Comment from Hotel Management
May 11, 2016 by Flo Vega, Hotel Management
Thank you Donna for those kind words. We are glad to here you enjoyed your accommodations here at Best Western Plus Hobby Airport. We look forward to seeing you again.
5 out of 5
by John

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
May 3, 2016 by Miriam, Hotel Management
Thank you John for staying with us here at Best Western Hobby Airport. I am glad to know that you enjoyed your stay. We are looking forward to your next visit here in Houston. Please keep safe; see you soon. Flo Vega
5 out of 5
by Jennifer from Edinburg, Tx

Posted Apr 26, 2016 on Hotels
Great rooms, we loved our stay!Great staff!
Comment from Hotel Management
May 3, 2016 by Miriam, Hotel Management
Thank you Jennifer for taking the time and rating us on Hotels.com. We are glad to hear that you enjoyed your accommodations as well as our staff. We strive are hardest each day to make sure our services surpasses all others. Thank you for acknowledging our hard work. Hope to see you on your next trip to Houston. Flo Vega
4 out of 5
by Oliver

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
May 12, 2016 by Miriam, Hotel Management
Thank you Oliver for taking time to rate us on Expedia. We are glad you enjoyed your stay. Please let us know what we can improve on to earn the fifth star rating. Hope to see you soon. Flo Vega
4 out of 5
by A verified traveler from Houston

Simple and comfy

Posted Apr 14, 2016
Pros: Proximity to airport
Cons: We wanted a drink. Not available
Location: We didn't do anything but sleep and have breakfast, which was good
We stayed 1 night after a long day of traveling. This room met our expectations. Everyone was nice and accommodating.
Comment from Hotel Management
Apr 23, 2016 by Flo Vega, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.