Exterior

Reviews of Best Western Plus North Houston Inn & Suites

2.5 out of 5
Best Western Plus North Houston Inn & Suites
14753 North Freeway, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 260 out of 582 reviews" "
Rating 8 - Good. 200 out of 582 reviews" "
Rating 6 - Okay. 68 out of 582 reviews" "
Rating 4 - Poor. 29 out of 582 reviews" "
Rating 2 - Terrible. 25 out of 582 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Stayed 1 night in Apr 2024

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, clean rooms and great room service. Complimentary breakfast was good as well
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Latoya,We're delighted to hear that you enjoyed your stay with us and found our rooms clean with great room service. It's wonderful to know that you also appreciated our complimentary breakfast offerings. Your feedback is greatly appreciated.

8/10 Good

Britney

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Britney, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff is really nice and friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Samantha,We appreciate your kind words about our clean hotel and friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back in the future.

8/10 Good

Grigory

Business traveler
Liked: Cleanliness, staff & service
The room was spacious and reasonably clean. There were some odours reminiscent of an old apartment building but didn’t bother me. Bed was comfortable and had no concerning smells, a few old stains here and there but that’s okay. Complimentary breakfast was good enough to start the day, good selection of classic breakfast items (eggs, sausage, potatoes, cereal, DIY waffles and pancakes, fruit, and beverages). My only real complaint was the shower; mine had very low water pressure and a fixed shower head so getting clean took a while.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Grigory, We appreciate your feedback on your recent stay with us. It's great to hear you found the room spacious and enjoyed our complimentary breakfast selection. Your comments have been noted, and we will address them accordingly to enhance our guests' experience. Thank you for bringing this to our attention, as we continuously strive to improve our services for all guests.

8/10 Good

Trikelle

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
I enjoyed the stay. The only thing I didn’t like is the room that they gave me was handicap accessible and I didn’t get a room with a tub I got a room with the handicap chair that rolls into the shower, but I’m not handicap, and water was everywhere in the bathroom. Also my son found some small towels that was dirty but the front desk did accommodate me with way more towels than I needed and I was thankful. Breakfast was good and the area is safe.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Trikelle, We appreciate your feedback and are glad you enjoyed your stay overall. Our rooms are designed to cater to a variety of needs. We apologize for any inconvenience caused by the shower setup. Your comments on the cleanliness of the towels will be shared with our housekeeping team for improvement. It's wonderful to hear you enjoyed our breakfast options and felt safe in the area during your stay.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Justine,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast was good, not great! Just scramble eggs, walffes, cereal, potatoes and sausage! Our room was good, except the lamp shades were very old, The bed and shower were great.I would stay here again,.The front desk staff were friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and very comfortable beds.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello carlos,We are delighted to hear that you found our staff friendly and enjoyed the comfort of our beds. If you have any other feedback or suggestions for us, please do not hesitate to reach out to our management team for further assistance.

8/10 Good

LUIS GARCIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near freeway
Stayed 8 nights in Oct 2023
Response from Manager on Nov 28, 2023
Hello LUIS GARCIA,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Mudassar

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Mudassar,We are thrilled to hear that your stay with us was enjoyable! It was our pleasure to have you as our guest and we hope to welcome you back in the future. Please don't hesitate to reach out to us if you have any further comments or suggestions, as we value your input.

10/10 Excellent

Gene

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Gene,to hear that you had a great experience during your stay! We appreciate your positive feedback and value your satisfaction. Should you have any future stays with us, we look forward to providing you with the same level of excellence. Thank you for choosing our hotel and we hope to welcome you back soon.

6/10 Okay

Eleanor

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Eleanor, Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconveniences you may have experienced during your stay. We strive to improve our services and your feedback will be shared with the relevant team members. Should you have any additional concerns, please do not hesitate to contact our management directly.

10/10 Excellent

gema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello gema,Thank you for your kind words! We are glad you enjoyed your stay with us.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice, clean rooms.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Raul,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Terry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is located close to an interstate highway which was a bit noisy, but not too bad when in the room with the A/C running. On the other hand, the A/C unit was also loud. On the first room, the door handle did not automatically lock when leaving the room, so the person at reception immediately gave us another room. The door handle on the second room locked, but the screw for the handle was almost coming out. Otherwise, most everything else was functional.
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Terry,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room and also our property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Racheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Racheal,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Dustan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to food places
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Dustan,We appreciate that you've taken the time to share with us regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

J

Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
Hello J,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay and wonderful staff as always!
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hi Cindy,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Gladys,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel manager was so kind and helpful ☺️
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Claudia,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Ola

Traveled with family
Disliked: Staff & service
Due to power outage we were told that we can't check in, at 2am, after booking a room , paying for it in full, and taking an Uber ride from airport. Left stranded in a middle of nowhere at 3 am. Waiting for a full refund, still
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Ola,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Toshiba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect, front desk was respectful, and nice, room was cleaned, everything in room worked, pool was nice and clean and hotel wasn't to far from anyplace you needed to go and also got my deposit back fast, I will stay here again
Stayed 2 nights in Jun 2023
Response from Manager on Jun 16, 2023
Hi Toshiba,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Zowie

Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Zowie,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the jetted tub. Service was excellent
Stayed 2 nights in May 2023
Response from Manager on Jun 2, 2023
Hi Mark,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

VENKATESHA J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff customer service was excellent. Mr. Jai at the front desk was very nice, courteous, understood my needs and thus helped me accordingly.
Stayed 1 night in Apr 2023
Response from Manager on Apr 27, 2023
Hi Venkatesha,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

4/10 Poor

Larry

Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hello Larry, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

monique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hi Monique,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Shantai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent & smelled amazing. The staff was very nice and helpful. I felt safe & the property was clean.
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Hello Shantai,Thank you for your review and comments regarding our staff and comments about our property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Hello Perla,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Linda

Stayed 1 night in Mar 2023
Response from Manager on Mar 28, 2023
Hello Linda,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Todd,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nik was great. Rooms are nice and comfy. Will be back 04-13-2023, next vacation. Thanks
Stayed 2 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hi Angela,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Kirk

Stayed 1 night in Mar 2023
Response from Manager on Apr 5, 2023
Hello Kirk,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“A Nice Hidden Gem”
My stay was very relaxing from start to finish. I checked into my room on the third floor, it was quiet, clean and spacious. It was surrounded by restaurants all in walking distance breakfast the next morning was ok. I felt it could have been better, maybe next time. Overall it was a good stay
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Gary,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and comments about our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Wendee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We’ve stayed here several times and always have a wonderful experience. This hotel is clean, quiet, and well-maintained. The staff is friendly and attentive. Proximity to the BMX track is great.
Stayed 3 nights in Feb 2023
Response from Manager on Feb 14, 2023
Hello Wendee,Thank you for your valuable opinion regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

David, Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Manager on Mar 7, 2023
Hello David,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always great.
Stayed 1 night in Feb 2023
Response from Manager on Feb 6, 2023
Hello Cindy,Thank you for your review and comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Mark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very professional desk clerk.
Stayed 1 night in Dec 2022
Response from Manager on Jan 1, 2023
Hello Mark,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our clerk. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2022
Response from Manager on Dec 15, 2022
Hello Mark,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to see you again in the future.

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 15, 2022
Hello Albert,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Nov 15, 2022
Hello Jon, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Alisha

Stayed 3 nights in Nov 2022
Response from Manager on Feb 13, 2023
Hello Alisha,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service
Always the best!
Stayed 1 night in Oct 2022
Response from Manager on Oct 4, 2022
Hello Cindy,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Great hot breakfast. Very clean. Friendly staff.
Stayed 1 night in Sep 2022
Response from Manager on Sep 9, 2022
Hello Connie, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and also our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on Sep 7, 2022
Dear Guest, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Allan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location was by far the best staff we’ve ever had at a hotel. They were so kind and accommodating. Would absolutely recommend staying here. Thank you!
Stayed 1 night in Jul 2022
Response from Manager on Jul 31, 2022
Hello Allan, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and your comments about our location. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Blaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on May 29, 2022
Hello Blaire, On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Karilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk property manager very nice excellent customer service, overall stay was really good , responds to minor concerns quickly resolved
Stayed 3 nights in May 2022
Response from Manager on Jun 10, 2022
Hello Karilyn, We appreciate the time you have taken to bring to our attention your feedback with regards to our service and front desk. Please do consider us again on your next visit to the area.