Seabrook TX, Suburb Southwest of Houston
Posted Dec 28, 2016
There were plusses as well as minuses for our stay, but overall was a minus and I would not return here nor recommend to a friend.
Plusses - Staff was overall friendly. Room was spacious and had a microwave with the mini-fridge. HVAC was very good. Location was close to urban Houston but had a suburban-y feel. Lots of eating options nearby, including restaurants, fast food and supermarkets. NASA Space Center is very close, and a huge tourist attractions.
Minuses - They did not make up our room after the first night. We got 3 different excuses for why, but nothing makes up for coming back to your room and it is as you left it, and without supplies. When they did make up the room, they were stingy with toiletries. Internet service was extremely slow, both wired and wireless, like being back in the 90's. No safe in the room. Piece de resistance - I could not print our boarding pass from the business center. The computer was connected to the printer, but when I printed, the printer spewed out blank sheets of paper. When I asked the front desk manager, she said it had worked for a week, then stopped, and nobody fixed it. She was very good about accommodating me, but I had to email the boarding passes to her personal email, then she was able to print them to the company (not business center) printer. It was very unnerving to not be able to print our boarding passes the night before our flight home.
I will not be returning to this hotel.