Ratings based on 128 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
The bed wasnt comfortable but everything was great with other facilities, breakfast and staff. Room was clean and cozy.
2 out of 5
by A verified traveler

Problem with mildew and a leak

Posted Nov 18, 2016
The air conditioner was circulating mould, so the room smelled of mildew. Black mould spots and a leak in the bathroom ceiling were also problems. Staff were very nice on the front desk, but taxi did not show up in the morning as promised by reception staff from night before.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
We apologize for any inconvenience I know how frustrating this could have been. We have addressed your issues listed and hope to have you as a guest again in the new future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great

Posted Nov 18, 2016
Had an issue w the rm it was taken care immediately., with no hassle. The staff is just wonderful.,
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you so much for your rating we appreciate your business and hope to have you as a guest again in the new future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Value for money!

Posted Nov 15, 2016
Pros: Service, value.
Cons: Carpet cleanliness, supplies for decaf tea were generally not replenished.
Location: Some eat outs nearby like iHop (24 hrs) and Taco Bell, etc. Easy access to tollway & near to downtown.
Good experience overall. Found the carpet unclean and it was difficult to manage with kids as they are not careful. Everything else seemed clean though. Otherwise I would have given a 5 for the awesome experience. I will definitely consider staying here again.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you so much for your feedback I have already address these issues with my staff and we apologize for the inconvenience. We hope to have you as a guest again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 15, 2016
Location: Excellent location with many restaurant and malls around
The relation price / benefits is really good, excellent hotel, comfortable, good location and good amenities.
Comment from Hotel Management
Dec 2, 2016 by Gerenal Manager, Hotel Management
Thank you so much for rating our property we appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Great Value

Posted Nov 11, 2016
Location: IHOP next door
Clean, convenient, friendly and a full hot breakfast. Even a workout room and pool. Would recommend.
Comment from Hotel Management
Dec 5, 2016 by GENERAL MANAGER, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Posted Oct 17, 2016
Staff were pleasant and helpful. However, location is quite far from Houston and room interiors are quite dated. My room also had a strange smell to it.
1 out of 5
by A verified traveler from houston

No elevator

Posted Sep 28, 2016
There was no elevator or is a wheel chair prepared unit very little help from staff
Comment from Hotel Management
Sep 30, 2016 by Lynda, Hotel Management
I'd first like to apologize that you felt no one was available to assist you, I know how frustrating it could be due to the fact that the property does not have an elevator. We always try to insure that guest that cannot use the stairs that they be placed on the 1st floor. I will be discussing your comments with our associates to make it very clear we need to improve in these regards if a guest needs our assistance. I do however appreciate that you've taken the time to bring your concerns to my attention it will be addressed. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Very good situated it was very good overall

Posted Sep 20, 2016
Very good staff , nice breakfast .pool and hot tub, good beds and pillows, the best is their staff. We enjoyed the stay
Comment from Hotel Management
Sep 30, 2016 by Lynda, Hotel Management
Thank you for taking the time a providing us with you feedback. I'm happy to see you were able to join us for our full hot breakfast and could relax in a clean, quiet, and comfortable room. We appreciate your business and look forward to having you as a guest again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor

Easy Access to Houston

Posted Sep 11, 2016
Pros: Large room. Convenient location and highway access.
Cons: Consider adding hardwood/tile floors to room.
Location: Houston Space Center is an easy drive.
Located conveniently off Sam Houston Tollway with easy access to George Bush International and downtown Houston. Relatively easy commute to downtown Houston (at 6:30 AM). Plenty of places to eat within walking distance and Walmart within 5 min drive. Nice complimentary breakfast. Comfortable beds. Polite and helpful staff.
Comment from Hotel Management
Sep 30, 2016 by Lynda, Hotel Management
Thank you for sharing your experience with us Gary! We work hard to make our guest happy and appreciate your feedback. Hope to have you as a guest soon.