Ratings based on 81 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great Location and Quiet

Posted Dec 27, 2016 on Hotels
Great location close to several restaurants. Easy access to the freeway and quiet!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay

Posted Dec 23, 2016 on Orbitz
Pros: Friendly & courteous staff. It was clean & comfortable.
Cons: Fix the toilet flush lever and replace the blackened electrical outlet.
The facility is old style & you can park in front of your room door. The room was clean & comfortable. Two signs of facility age were noticed: the toilet flush lever was loose & tended to fall out of the tank. Just put it back in and it works! An electrical outlet that is probably used a lot for phone and computer charging was loose and blackened in the sockets. Definitely should be replaced. Noise level from outside was quiet--no traffic sounds or other sounds. A train did pass by the first of two nights, but lasted only a minute or two. The train was not a problem for us. If you want to stay in this area, this hotel is a good choice.
4 out of 5
by A verified traveler from c

Next to train tracks

Posted Dec 19, 2016
Hotel was clean and comfortable, staff friendly, but being next to train tracks wasn't good. Had one at 1am and one at 5 am. Blowing their horn as they passed. Not a good night sleep!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable, clean, reasonable price for overnight

Posted Nov 14, 2016
Pros: FREE BREAKFAST offered daily. Service was polite and helpful.
Cons: Area is In the middle of a lot of construction. Older hotel but has been remodeled.
Location: Good location. Lots of shopping, food, movies nearby.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
quiet, great breakfast, comfortable bed and friendly & helpful staff
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you for choosing the Best Western Windsor Suites. It's so nice to know our guests are leaving 100% satisfied. We are so glad you enjoyed our hospitality, comfortable accommodations, and our complimentary daily breakfast. It was our pleasure to have you as our guest, and we hope to see you again soon! Sincerely, Amanda Front Desk Manager
3 out of 5
by A verified traveler

Friendly staff in uncomfortable hotel

Posted Oct 15, 2016 on Hotels
Friendly staff but room was uncomfortable with dirty carpet and hard bed. Breakfast seems to be left over from yesterday especially Omelette. It does not seems to represent best western in positive way or I might say this trip makes me not go to best western anymore.
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Thank you for being our recent guest. We are glad you found our staff to be friendly but we apologize for your disappointment with your room and breakfast. Your comments will be shared in an effort to improve overall services. Thank you for sharing your comments and we hope to host you again soon. Sincerely, Amanda, Front Desk Manager
4 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you for choosing the Best Western Windsor Suites for your stay and for the four-star feedback! I am pleased to see you enjoyed your visit. If you are back in our area, please come and stay with us again. Sincerely, Amanda Front Desk Manager
4 out of 5
by A verified traveler

Solid value

Posted Oct 2, 2016 on Hotels
Clean, well kept rooms for an older property. Friendly staff. solid value
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Thanks so much for your feedback regarding your stay at the Best Western Windsor Suites. I am so glad you found us to be a good value. We know you have many choices when visiting the area, which is why we always try to stay competitive. We hope to see you again very soon! Sincerely, Amanda Front Desk Manager
1 out of 5
by A verified traveler

Posted Sep 12, 2016 on Hotels
The train siren every 3 hours was right next to the parking lot maybe 250 ft away.VERY LOUD.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for your recent visit and for your feedback. I was disappointed to read that we did not provide you with a favorable impression of our hotel. I am sorry that you had trouble getting a good night's rest. I truly believe that interrupted sleep can easily change a hotel stay from great to poor, so I'm sorry this happened to you. Be assured that we are working on ways to combat the noise issues.