Room amenity

Reviews of Sonesta Simply Suites Houston CityCentre I-10 West

2.5 out of 5
Sonesta Simply Suites Houston CityCentre I-10 West
10503 Town and Country Way, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 307 out of 689 reviews" "
Rating 8 - Good. 221 out of 689 reviews" "
Rating 6 - Okay. 83 out of 689 reviews" "
Rating 4 - Poor. 39 out of 689 reviews" "
Rating 2 - Terrible. 39 out of 689 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rogers, Houston

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Simple operation, good rooms, and nice personnel at front desk
Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 15, 2024
Rogers, it's wonderful to read your feedback on Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled that the uncomplicated procedures, comfortable rooms, and our friendly team members met your expectations. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Julio Cesar

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Water did not work key did not work to get front door at night
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Julio, it's regrettable to hear about your unsatisfactory experience, especially in regards to the door access and water service. We understand how essential these aspects are for a comfortable stay. We assure you that measures are in place to address these issues, as our guest's satisfaction is very important to us. We hope you'll give us another chance to better serve you in the future.

2/10 Terrible

VICTORIA, TOMBALL

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here twice in the last 4 months and I have found bugs in my room each time. The location and price is great, but I will not be back.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Victoria, it's disheartening to learn that your stay didn't meet your expectations. We truly care about the comfort and satisfaction of our guests, and we want to assure you that we have strict cleanliness and pest control protocols in place. It's unfortunate to hear about the issue you encountered, and it's certainly not representative of the experience we strive to offer. We hope to get another chance to serve you better in the future.

6/10 Okay

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities
The water run so low in the shower
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Shalonda, thank you for sharing your experience. We're sorry to know you encountered issues with the water pressure in the shower. Your feedback is appreciated and has been taken into account as this will help us continue to improve for our future guests. We trust the rest of your stay was enjoyable and hope to have the chance to exceed your expectations during your next visit.

4/10 Poor

BOLANLE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned. There was hair all over the bathroom, and the towels were not changed, there were hairs all over the towels. The bed linen was stained. The headboard was stained and filthy. The room smelled.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Bolanle, we regret to hear that your experience did not meet your expectations. Cleanliness is a top priority for us, so hearing about your concerns with the state of your room is indeed concerning. It appears there were issues with the cleanliness of the bathroom and bedding during your stay, which our team members should promptly address. We encourage you to bring such issues to the attention of our colleagues right away so we can rectify them. Thank you for your feedback, as it helps us improve our service to guests like you.

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Riley, we're delighted to read about your positive experience at Sonesta Simply Suites Houston CityCentre I-10 West. It's wonderful that you found our team members to be friendly and helpful. We thank you for your feedback and look forward to welcoming you back in the future.

8/10 Good

Terry M

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Terry M, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We hope to welcome you again soon for another nice visit.

6/10 Okay

MURTADHA, St Paul

Liked: Staff & service
Property could use some remodeling
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Murtadha, thank you for your valuable feedback. We acknowledge that every detail of our hotel design plays an important role in improving our guest's experiences. Rest assured, we are committed to continuous improvements and will take your suggestions into consideration. We hope to have another chance to impress you in the future.

10/10 Excellent

Kimberly

Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Kimberly, thank you for sharing your experience at Sonesta Simply Suites Houston CityCentre I-10 West. It's great to know that you appreciated our well-maintained property. We are committed to providing a clean and comfortable environment for all our guests. Please come visit us again for another superb stay soon!

10/10 Excellent

Olusanya

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and good service from the staff
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 16, 2024
Olusanya, thank you for sharing your positive experience at Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled to know you appreciated our accessible location and the service provided by our dedicated team members. Your feedback is invaluable and we look forward to welcoming you back soon.

10/10 Excellent

LaQuesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints about my stay. A few hiccups but nothing major. Overall, I always enjoy my stay here.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
LaQuesha, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Houston CityCentre I-10 West, despite a few minor bumps along the way. Please know, our goal is to ensure a seamless stay so we appreciate your understanding. We look forward to your return, offering you yet another delightful experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He stayed there for New Year’s Eve for a couple of days and had a very enjoyable time. A lot of restaurants and other resources to help you enjoy your stay. It has a great location and the staff was amazing.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Jeffrey, thank you for taking the time to share your wonderful experience at Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled to know you enjoyed your New Year's Eve stay, appreciated our strategic location, and found the abundance of nearby restaurants beneficial. We're especially pleased you found our team members amazing. We look forward to the opportunity of welcoming you back in the near future.

6/10 Okay

Jamila

Disliked: Cleanliness
Ok overall
Response from Customer Service on Jan 29, 2024
We appreciate you leaving your feedback with us, Jamila.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Customer Service on Jan 23, 2024
Thank you for the great rating, Deborah!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Houston CityCentre I-10 West! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Ivan Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Ivan Charles, your words of praise regarding the ease of access at Sonesta Simply Suites Houston CityCentre I-10 West brighten our day. We're glad our location provided you an uncomplicated experience. Looking forward to your next visit!

6/10 Okay

Leilane

Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Thank you for sharing your feedback, Leilane.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
David, thank you for praising the value of your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We appreciate your positive feedback and look forward to welcoming you back.

10/10 Excellent

LaQuesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the location is so closw to everything. I have stayed here in the past and that how i fell in love with it, but with recent changes like charging for parking and now have to pay to do laundry. Also, it was cold and the heater went out in the middle of the night, but once i told the front desk maintenance came the next morning to fix it because he was already gone for the night.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
We're thrilled to know you appreciate the convenient location of Sonesta Simply Suites Houston CityCentre I-10 West and even more that our property captured your heart during a previous stay. We understand certain changes, like the revised parking and laundry fees, may alter the experiences of our valued guests. We aim to offer services which meet diverse needs at fair prices. Concerning the heating incident, we're glad our dedicated team members were able to rectify the situation promptly. We appreciate your understanding and hope to keep serving you in the future, maintaining the quality you've come to love.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sandy Taggart on Jan 16, 2024
Hi Billy,We are so happy you enjoyed your stay with us. We hope to see you again soon!Thanks,

2/10 Terrible

Samirah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Have roaches in the hall ways Was charged for parking after being told parking was free. Will NEVER book there again
Stayed 1 night in Jan 2024
Response from Sandy Taggart on Jan 16, 2024
Hello, I'm so sorry that your stay was not your satisfaction. I hope you let one of our staff know that you saw a roach in the hallway, so we could take care of it. Also, on the Expedia website under Fees, policies and setting-parking fees are listed 5 per day. We hope to see you again soon. Thanks,

6/10 Okay

Florensio

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
Thank you for sharing, Florensio.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Kirt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good overall and the staff was very nice. Nothing fancy, but quite livable with everything I needed. I wish the staff had let me know that joining Simply Suites program would get much better WiFi performance. With out it is was quite slow. It was quite usable when logging into your program account.
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Kirt, it's delightful to hear that your overall experience at Sonesta Simply Suites Houston CityCentre I-10 West was pleasant and our team was able to meet your needs. We're appreciative of your positive feedback. Regarding the WiFi performance, we apologize if the benefit of joining the Simply Suites program wasn't immediately clear. It is certainly intended to offer enhanced connectivity among other perks. We shall ensure improved communication on this aspect in the future. It would be our pleasure to welcome you back for an even better stay!

2/10 Terrible

Jennifer, AUSTIN

Disliked: Staff & service, property conditions & facilities
First room smelled like fish - second room had no working air conditioning or telephone. I checked out. Appalling. The staff was nice but the property is awful.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Jennifer, we regret to hear that your experience did not meet up to expectations. Your concerns regarding room conditions are being taken very seriously. While it's good to hear that our team members provided a pleasant interaction amidst your challenges, we have taken action to address these issues to prevent them in the future. Your feedback is valuable in our pursuit to continuously enhance guest experience. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants crawling around, and dirty rooms
Stayed 1 night in Dec 2023
Response from Sandy Taggart on Jan 16, 2024
Hello Anonymous,We're so sorry that we didn't meet your expectations. I hope you were able to give us the opportunity to fix any issues during your stay. Please let me know if there's anything I can do to make your experience better. Thanks,

10/10 Excellent

Mayelin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Mayelin, it's wonderful to hear that your stay at Sonesta Simply Suites Houston CityCentre I-10 West was a positive experience. We're grateful for your high rating and hope to see you again in the future. Safe travels!

2/10 Terrible

Piotr

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
We appreciate you taking the time to share your feedback, Piotr.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Thank you for the fantastic rating, Andrew!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Simply Suites Houston CityCentre I-10 West! We can't wait to see you again soon.

2/10 Terrible

Ginger, Katy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was ancient and not very clean. We had a giant cockroach in the kitchen, which made us seek another hotel.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Ginger, we regret that your experience didn't match your expectations. It's unfortunate to hear about the issues with your room and the unwelcome visitor. We aim to provide clean and comfortable environments, and we're sorry this wasn't the case during your stay. We assure you these concerns are not taken lightly and will be addressed appropriately. We sincerely hope that, despite these issues, you may decide to stay with us again in the future. We believe we can provide a much improved experience.

8/10 Good

Karlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough, no complaints
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Karlyn, thank you for sharing your feedback about your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We're delighted to learn you had a satisfactory experience with us. We strive to make our guests' stay comfortable and hassle-free. Looking forward to seeing you on your next visit.

6/10 Okay

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Jan 21, 2024
We appreciate you taking the time to share your feedback, Terrence.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Short Business Stay
Check-in went smoothly. The room was sizeable, clean and comfortable. Located within walking distance to restaurants, and easy access to main highways made the location a ++. We be sure to stay on my next visit to West Houston.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 11, 2023
Wayne, thank you for your review. It's great to hear that the check-in at Sonesta Simply Suites Houston CityCentre I-10 West was smooth and you found our rooms to be spacious and welcoming. Our location's proximity to both restaurants and major highways is indeed a benefit we're proud to provide. We are elated to welcome you back during your next visit to West Houston.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Jose, thank you for taking the time to rate your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We're delighted to see you had a solid experience and we appreciate your feedback. Should your travels bring you back to the area, we'd be more than happy to welcome you again. Safe travels!

6/10 Okay

Mark

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Mark, while it's evident from your rating that your experience didn't quite meet expectations, we appreciate you taking the time to provide feedback. We strive for continuous improvement and welcome your thoughts on areas needing enhancement. Thank you for choosing to stay with us and we hope you'll visit us in the future, so we may provide you with a more enjoyable experience.

4/10 Poor

Brandon

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
We appreciate you sharing your concerns with us, Brandon.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

8/10 Good

Rainerio

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 8, 2023
Rainerio, thank you for taking the time to rate your recent stay at Sonesta Simply Suites Houston CityCentre I-10 West. We understand that sometimes ratings speak louder than words. Should you have any suggestions for improvement for future visits, please don't hesitate to share them with us. We look forward to welcoming you back for another memorable experience with us.

2/10 Terrible

Treveon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had bugs in the room and it was hot.
Stayed 1 night in Dec 2023
Response from Sandy Taggart on Jan 16, 2024
Hi Treveon,I'm so sorry we didn't have this conversation during your stay. Please let us know if there's anything we can do.Thanks,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and the beds are excellent. All you need for a longer stay is provided.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Sharon, thank you for taking the time to share your positive experience at Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled to hear that you appreciated our well-kept property and comfortable beds. It's our goal to provide all necessary amenities for a pleasant longer stay. We're grateful for your support and look forward to welcoming you back in the future.

8/10 Good

Ahmed

Business traveler
Liked: Staff & service
Disliked: Amenities
Was good to stay there for few days
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Ahmed, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We appreciate you choosing us for your visit and hope to welcome you back soon for an even more seamless experience.

10/10 Excellent

Deidre

Liked: Cleanliness, property conditions & facilities, room comfort
Great Staycation
My guy and I wanted to get away from the hustle and bustle of everyday life. The location was great, not on the super busy streets, but walkable to restaurants and shops The staff was super friendly, super cozy room and very quiet. We would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Deidre, it's heartening to hear that you and your companion found respite from the daily grind at Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled the location, with its balance of tranquility and proximity to the local amenities, suited your needs perfectly. Our team members' congenial approach, the comfortable room, and serene ambiance are attributes we take great pride in. We eagerly anticipate your next stay with us.

8/10 Good

Charles

Business traveler
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Charles, thank you for staying at the Sonesta Simply Suites Houston CityCentre I-10 West and for your positive rating. We sincerely appreciate the time you took to share your experience and we look forward to welcoming you back again soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness
It is obviously a rebranded, older Candlewood Suites. Still has popcorn ceilings. The suite was clean and spacious. I had a 3 night stay and housekeeping never came to my room. I had one small coffee pod on the first night and it was not replenished. Most importantly, my car was keyed along the entire driver’s side, hood and right rear fender while in a parking space on the parking lot at night. Although the hotel has posted signs stating that the lot is under video surveillance, the staff informed me that the cameras do not work. I realize that the hotel is not responsible for the damage to my vehicle, but I will not stay there again.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Robert, it's disappointing to hear that you encountered a few issues during your stay. We'd like to apologize for any inconvenience experienced due to the room amenities and housekeeping service. As for the unfortunate incident with your vehicle, we understand that safety is paramount and assure you that we continuously work on improving security measures. While this situation has led to a less-than-ideal experience, we hope to have the chance to better serve you in the future. Your feedback is valuable and will certainly be used for enhancements.

10/10 Excellent

Crystal

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Crystal, thank you for choosing Sonesta Simply Suites Houston CityCentre I-10 West and sharing your high rating. We trust you had a memorable stay and we look forward to welcoming you back soon.

4/10 Poor

wynice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 7, 2023
We appreciate the feedback, Wynice.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Nautica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was wonderful. They look exactly how the picture is and it’s reasonable prices.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 7, 2023
Nautica, thank you for sharing such a positive review of your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We're delighted to hear that you found our rooms to be wonderful and reflective of their online depiction. Moreover, it's gratifying to understand that you appreciated our pricing. We aim to deliver an excellent value for our guests. Looking forward to your next visit with us!

10/10 Excellent

Rogers, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 4, 2023
Thank you for the 5/5 rating, Rogers!It's excellent you enjoyed your time at Sonesta Simply Suites Houston CityCentre I-10 West so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

LaNetta

Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 9, 2023
LaNetta, it's fantastic to know that your time at Sonesta Simply Suites Houston CityCentre I-10 West lived up to your expectations. Our aim is to create memorable moments for guests such as yourself. Do consider us again on your next visit to Houston.

10/10 Excellent

Daniela

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Thanks for the perfect rating, Daniela!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Simply Suites Houston CityCentre I-10 West.Have a wonderful day!

8/10 Good

Loomis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that the property is convenient with easy access to a number of restaurants within walking distance.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 1, 2023
Loomis, it's great to hear that you found Sonesta Simply Suites Houston CityCentre I-10 West favorably located and easily accessible to a variety of dining options. We look forward to serving you again. We're pleased to have made your stay comfortable and convenient. Thanks for choosing us!

10/10 Excellent

Tina

Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 1, 2023
Thank you for this excellent rating, Tina!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Simply Suites Houston CityCentre I-10 West! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 27, 2023
Hello. We're pleased to know that your stay at Sonesta Simply Suites Houston CityCentre I-10 West met your expectations overall. We aim to provide a seamless and enjoyable experience for all of our guests, and your rating tells us we're on the right track. Do visit us again for an even more remarkable stay.