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Reviews of Candlewood Suites Deer Park TX, an IHG Hotel

2.5 out of 5
Candlewood Suites Deer Park TX, an IHG Hotel
1300 East Blvd, Deer Park, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 81 out of 141 reviews" "
Rating 8 - Good. 44 out of 141 reviews" "
Rating 6 - Okay. 8 out of 141 reviews" "
Rating 4 - Poor. 4 out of 141 reviews" "
Rating 2 - Terrible. 4 out of 141 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like the very soft bed, the thermostat did not work correctly, there were ants in the kitchen area. No luggage racks. They could have 4 towels for 2 people.
Stayed 6 nights in Nov 2023

8/10 Good

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily located to interstate and dining.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Glad you enjoyed your stay with us. Look forward to seeing you again.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Wilbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

bob

Stayed 1 night in Aug 2023

8/10 Good

Harry

Stayed 4 nights in Jul 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jaime

Stayed 1 night in Jul 2023

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ice
Toilet didn’t flush right and they said turn the ice maker on did that and never got 1 cube
Stayed 1 night in Jun 2023

8/10 Good

Donna, Hartshorne

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our spacious room with 2 double beds and kitchenette. It had a full size refrigerator and 2 burner electric stovetop and a microwave—no oven. The staff was very helpful and friendly. My only complaint was the poor internet connection.
Stayed 4 nights in Jun 2023

8/10 Good

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet, clean and orderly even with renovations going on. Only thing would be to maybe update pull out bed mattresses and have additional bedding available in the room including extra blankets. Fridge was also a little dirty on the outside but all else was good.
Stayed 2 nights in Apr 2023
Response from General Manager on May 15, 2023
Thank you for bringing this to our attention. We are in the process of addressing the marks on the side of the fridges that occurred during the renovation.

10/10 Excellent

Kai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from General Manager on May 15, 2023
Thank you so much for you 5 out of 5 stars. We appreciate it.

10/10 Excellent

Alex

Stayed 2 nights in Mar 2023
Response from General Manager on Apr 18, 2023
Thank you for the review. Hope you come stay with us again.

10/10 Excellent

Harry

Stayed 5 nights in Jan 2023

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again.
Stayed 2 nights in Jan 2023

10/10 Excellent

laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Clean, stocked with all the necessities and the friendliest front desk staff! 10/10 recommend!

8/10 Good

Estella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Tonya General Manager on Sep 8, 2022
Thank you for the kind review

10/10 Excellent

Karen

Stayed 2 nights in Jul 2022
Response from Tonya General Manager on Sep 8, 2022
Thank you for your review! We appreciate it.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and kitchenette
Stayed 2 nights in Jul 2022
Response from Tonya General Manager on Sep 8, 2022
Thank you for your review. I am so glad you enjoyed the kitchen in your room. We are very fond of them as well.

10/10 Excellent

Jose Concepcion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room. Air conditioning worked great!
Stayed 1 night in Jul 2022
Response from Tonya General Manager on Sep 8, 2022
Thank you for your review. Glad you enjoyed your stay with us.

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is awesome
Stayed 1 night in Jul 2022
Response from Tonya General Manager on Sep 8, 2022
Thank you! We appreciate our great guest such as yourself. Come stay with us again.

8/10 Good

Giselle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was nice, but a little outdated. Bed was uncomfortable. Doesn't offer breakfast Had a full kitchen, &nice clean towels
Stayed 1 night in Jul 2022
Response from Tonya General Manager on Sep 8, 2022
Thank you for your review. I know we are a little outdated. WE agree. We are excited about our renovations coming up in November to make us all modern again. Come check us out again and I think you will love the updates that are coming NOV 2022.

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in deer park and so accommodating!!
Stayed 1 night in Jun 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Suite that we stayed in, it was perfect, and the staff at the front desk were really kind.
Stayed 1 night in Jun 2022

4/10 Poor

Louie E.

Traveled with family
Liked: Property conditions & facilities
Near my Venue and Room surprisingly well appointed for our stay
Stayed 1 night in May 2022

10/10 Excellent

Sarah, Moorpark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchen and the overall property is very clean. The front staff is amazing. Location seems about 25 min from everything we wanted to see, but it worked out just fine. We will come back.
Stayed 2 nights in Apr 2022
Response from Tonya General Manager on Apr 13, 2022
Thank you so much for your kind feedback. We appreciate when guest take the time to share their experience.

10/10 Excellent

JayLynne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel We Have Stayed At for Business!
Stayed 1 night in Mar 2022
Response from Tonya General Manager on Apr 13, 2022
Thank you for your review. We appreciate you as a guest!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room has cooktop and utensils!
Front desk personnel on duty 24/7, so that a late arrival is no problem. Very clean, but plain decor. However, rooms have a cooktop and are stocked with pans, dishes and silverware - a happy surprise at this price point. There is a fairly well equipped gym and a washer & dryer available for guest use. One disappointment is a truly tiny television - very difficult to see from the bed. I would definitely stay here again.
Stayed 2 nights in Nov 2021
Response from Tonya General Manager on Nov 24, 2021
Thank you for your review. We will soon be starting our renovations and that will entail bigger tvs. We are looking forward to bigger tvs as well.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, the guy at the front desk was awesome.
Stayed 1 night in Nov 2021
Response from Tonya General Manager on Nov 22, 2021
Thank you for the awesome review. We always love to hear that our team was awesome.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel!!
Check in was unpleasant as the clerk wasn’t at the desk for quite a while and when I called from my truck bc I tried of waiting, he seemed annoyed that he had to do his job. Hotel is clean! Smells great! The room was fresh smelling and clean. Hallways were clean, elevator was clean. They have hand sanitizer stations throughout the hotel. No breakfast but they have a little shop with snacks and frozen foods and coffee. Comfy beds, comfy pillows. The lady clerk, didn’t catch her name but she had beautiful long dreadlocks, was VERY friendly! Always smiling and our check out was great. Definitely will be staying here again.
Stayed 2 nights in Nov 2021
Response from Tonya General Manager on Nov 22, 2021
I apologize that you had issues with your check in. I will look into this matter. I am so glad you enjoyed the rest of your stay and that Cassie took great care of you.

10/10 Excellent

Aj

Stayed 3 nights in Oct 2021
Response from Tonya General Manager on Nov 24, 2021
Thank you for your review.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff room was basic, wish bed was bigger.
Stayed 1 night in Oct 2021
Response from Tonya General Manager on Nov 2, 2021
Thank you Karen for the great review. I am so glad you enjoyed your stay with us.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We experienced great customer service and comfort. Our stay was very acceptable.
Stayed 2 nights in Oct 2021
Response from Tonya on Oct 23, 2021
I am so glad you enjoyed your stay with us. We appreciate the kind review.

10/10 Excellent

Ralph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff was really nice
Stayed 1 night in Sep 2021
Response from Tonya on Oct 23, 2021
I am glad you enjoy your hotel stay. We do have an amazing team and awesome guest. Look forward to your next visit.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service there
Stayed 3 nights in Jul 2021

8/10 Good

Andrea

Stayed 1 night in May 2021

8/10 Good

Billy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

nerissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2021

10/10 Excellent

Juan R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Vivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful!! Definitely will return
Stayed 1 night in Dec 2020
Response from Laura B on Dec 22, 2020
Vivan, We are so happy you enjoyed your stay with us, we can't wait to see you again.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from Laura B on Dec 22, 2020
Thank you for the review, and for staying with us! We appreciate you! Hope to see you again soon!

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Laura B on Dec 22, 2020
Thank you so much for choosing to stay with us, we know you have so many choices. We hope to see you again soon!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty from the heavy dust on the carpet below the AC unit(clear sign that the filter needs replacement) to the bathroom light glass appears to have black markings like it had an electrical fire at one time. Also had a dirty towel in the sink.
Stayed 1 night in Sep 2020
Response from Laura B on Sep 8, 2020
I am so very sorry this happened. We will address this issue right away. There is no excuse for a guest to be put into a dirty room. I hope you will give us another chance. We are undergoing renovations, I know that is no excuse, but I would like to have another chance to make a better impression. Sincerely, Laura B Director of Sales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great place better then any hotel in the area at a great price
Stayed 1 night in Jul 2020
Response from Laura B on Aug 31, 2020
We are happy to hear you enjoyed your stay with us, and can't wait for you to visit again. Sincerely, The Candlewood Team

8/10 Good

JOAQUIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from LauraB on Mar 4, 2020
Dear Joaquin, Thanks, for staying with us we do hope you will visit again. Sincerely, The Candlewood Team

8/10 Good

Khodayar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Laura B on Feb 19, 2020
Hello Khodayar, We appreciate your recent stay with us here in Deer Park and hope to see you again soon. The Candlewood Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Laura B on Feb 19, 2020
Hi David, Thanks for staying at Candlewood Deer Park. We hope to see you again soon. Thanks for the 10 Stars. It's greatly appreciated! Sincerely, The Candlewood Team