Business center
Check availability

Reviews of OYO Hotel Houston Tx Medical Center Nrg Stadium

2.5 out of 5
OYO Hotel Houston Tx Medical Center Nrg Stadium
10015, Main St 610 S. Loop, Houston, TX

Reviews

4.0
Rating 10 - Excellent. 43 out of 373 reviews" "
Rating 8 - Good. 20 out of 373 reviews" "
Rating 6 - Okay. 37 out of 373 reviews" "
Rating 4 - Poor. 36 out of 373 reviews" "
Rating 2 - Terrible. 237 out of 373 reviews" "

4.0/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hector

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed in hotels, motels and rooms all over the world, even 3rd world countries. This was the absolute worst place i have ever seen. We entered the room and we left told them to keep the money. Soda cup on top of drawer, ac did not work, and extremely dirty.
Stayed 1 night in Mar 2024

2/10 Terrible

Kayelle Lamae

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever never stay here
Stayed 3 nights in Feb 2024

2/10 Terrible

Jesus

Not even have the opurtunity to stay , no rooms available, have to look for another hotel
Stayed 2 nights in Feb 2024

2/10 Terrible

Giroid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and flies everywhere. Walls so thin you can hear the neighbors conversations. Very unprofessional had to wait an hour to get in my room that was booked hours before i arrived. No hot water the heater didn't work. Will never book oyo hotels again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Sadae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, roach infested, strangers knocking at door and no comforter just sheet to cover just with.
Stayed 7 nights in Feb 2024

2/10 Terrible

Tha amilli

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, Housekeeping is very rude and will not refresh your room, the management does not answer the phone after hours because he is in his room sleeping, yes he stays on property and this hotel is supposed to be 24hours. They do not accommodate any of your needs of something goes wrong in your room. TERRIBLE PLACE TO STAY!!!! Do not waste your time.
Stayed 1 night in Feb 2024

10/10 Excellent

SONJAY

Stayed 1 night in Feb 2024

2/10 Terrible

Olivia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dirty look nothing like the pictures. The roof is caving in the floors are dirty the rooms smell
Stayed 3 nights in Jan 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Listing pictures do not match actual rooms . Also , having street people bang at your door is very highly likely to happen . Super inconvenient
Stayed 1 night in Jan 2024

10/10 Excellent

Kelwin

Liked: Property conditions & facilities, room comfort
Nothing short of amazing shall I say 😂
Stayed 3 nights in Jan 2024

6/10 Okay

Philllip

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Houston at a glance
We got what we paid for. the room was clean enough, but the heater didn't work; after trying for a couple of hours to replace, used a space heater. had a lot of outside noise and disruption from "homeless people hanging around. amenities were lacking.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

2/10 Terrible

Jeremy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t stay in this hotel. Homeless camp in the parking lot of the building. People sleeping in bushes along the side of building. Not safe for a family, my wife was approached by panhandlers when we arrived. Never even checked in.

2/10 Terrible

Jackie

Disliked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Robyn

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Omar

Stayed 2 nights in Jan 2024

2/10 Terrible

earnest

Did not check in. Hotel said the sent email to let us know that booking was cancelled. Do not charge my card for this.
Stayed 1 night in Jan 2024

2/10 Terrible

Kameron

They don’t have room for me because of 4 room has flood
Stayed 1 night in Jan 2024

2/10 Terrible

Jose

I got double booked and I’m currently waiting
Stayed 1 night in Dec 2023

2/10 Terrible

kimmarie

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not fit for stay! Photos posted are not the room at all not sure where they came from! Should not be offered as a hotel especially for tourists
Stayed 6 nights in Dec 2023

2/10 Terrible

Ruben

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Stayed 4 nights in Dec 2023

2/10 Terrible

DONALD, Houston

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT an OYO property it is a place called Rest Up Inn. They had roaches on the walls and beds and holes punched in the walls. There are homeless people and drug addicts hanging around outside. I immediately went to the front desk and cancelled and found a hotel.
Stayed 2 nights in Dec 2023

2/10 Terrible

Intevs

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Brittni

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this place, not safe and a disaster. A newly “renovated room” which was terrible, no outlet covers, no shower curtains, no window curtains, door that was broken into.
Stayed 3 nights in Dec 2023

2/10 Terrible

Alyssa

Stayed 1 night in Dec 2023

2/10 Terrible

Patrick, Austin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did not honor the reservation. They physically locked the door and insisted that no rooms were available on the second night. On the first night I was told that there was one room, but that it was really bad. The room was grotesque. One light could not be turn off. The room was dirty. There were transients walking up and down the halls. Do not go here.
Stayed 2 nights in Dec 2023

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRASH!!!
THIS IS THE WORST HOTEL IN THE HISTORY OF HOTELS , THIS PLACE SHOULD NOT BE OPEN , & THEY REFUSED TO GIVE ME A REFUND CIGARETTE & MILDEW SMELL, THIS PLACE IS NOT FIT TO BE OPEN !
Stayed 1 night in Dec 2023

2/10 Terrible

Tairan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
> Booked stay for 12/02-12/03 at 10pm > Called Oyo number listed on Google to confirm if they had availability (because Expedia will take your money on last minute bookings but not refund you if there is no vacancy when you arrive) > Rude rep heard my situation and tells me I have to check in at 3pm. I explain the situation and he keeps repeating himself so I hang up. > 20 minutes later another man calls and assures me there’s a room waiting for me. I just had to make a payment to a link he sends. I ask repeatedly if I’m able to check in right then and he assures me I have nothing to worry about. It felt like a scam due to the call coming from no where. Nonetheless, I make the payment because my wife and kid were sleep and tired. > Go back to the car ,where my son and wife are waiting, and decide to drive there. Did not realize I was there bc the sign said another name and suspicious people loitering outside the hotel. > I arrived at the hotel at 3am 12/03 where I see a no vacancy sign. Walk to night window and clear behind the glass the check in lady is sleep with a sign that reads “no vacancies”. >I call the number back and the guy tells me everything is fine just check in. I said there’s no vacancy. And he reassures me again. He asked to let him talk to the front desk and ask if there is vacancies.. >I woke her up and She said “No” and went back to sleep
Stayed 1 night in Dec 2023

2/10 Terrible

S

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was sketchy when I pulled up. Once in the lobby I patiently waited for the desk attendants help checking in but she had someone before me. Which wasn’t a problem until that one person turned into a 30 minute conversation between her the guess and another member of staff. Once I finally got my room, none of the light work the bed had stain crumbs and little hair shaving on it, the microwave and fridge did not work, and there was no shower curtain, it looked as if the room was mopped and that’s it. But the really horrible part was the people getting high with needles right outside my room and the roaches that were everywhere inside and out. I wouldn’t recommend this place to my worst enemy.
Stayed 7 nights in Nov 2023

2/10 Terrible

Margarita Moreno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked for a week stay. upon arrival, i realized that the rooms were nothing like in the pictures online. i requested a non smoking room, they gave me the least smelly room because there were no real non smoking rooms. room was infested with roaches. i had to go out and buy my own roach bait. on about like the 5th day, they showed up around 8 am to spray concentrated pesticides. i clearly had to leave the room for a couple of hours. it is also located in a really bad area of town. there is a group of drug addicts that gather on the complex to just “hang out”. one day i stepped out to the car and found a guy just peeing out in the apt sidewalk. i had asked to speak to the owner but they were always unavailable. definitely do not recommend. expedia should update their listing to show what this place is really like. definitely not recommended
Stayed 6 nights in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, Margarita! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

James

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property & staff is the perfect example of why you should always, 1.Read the fine print. 2.check out the property. Do not to rush the process of lodging. That's if you have any ethics!! However if don't have any this is the perfect place for ya!¡!!
Stayed 3 nights in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, James! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

6/10 Okay

Jayla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Penny

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff is amazing, extremely friendly and very efficient. There is one housekeeper (not Annie) that would skip me every time she cleaned though. I didnt need services but making sure I didn't need anything would have been nice. They go out of their way to make sure you're taken care of. It's like family. the parking is pretty good. They are doing renovations on some rooms but the rooms are nice and comfortable. It's reasonably priced. I will definitely keep this location saved for the future and will definitely recommend this place to others.
Stayed 7 nights in Nov 2023

2/10 Terrible

Scothelia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flea pit
Fleapit, unsafe, shady deals going on in the parking lot. Room smelt strongly of mold and sadness. Exposed sheetrock on wall. I took 2 seconds in the room and left the place. Don’t book !
Stayed 1 night in Nov 2023

2/10 Terrible

Janeth

Disliked: Cleanliness, property conditions & facilities
No clean at all

2/10 Terrible

Alfonso

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Kenny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Noushin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place, not a hotel not a motel
Things broken in the room, plumbing issue, window wasn’t glass and broken, curtains broken, cockroaches all over the place, not clean at all, homeless people were residence of the place and all around the place, management was not supportive, we left in less than an hour and management refused to refund our money.
Stayed 1 night in Oct 2023

2/10 Terrible

Porsche, Houston

Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
Stayed 8 nights in Oct 2023

2/10 Terrible

Esthela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

April

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is more like a stay by the hour facility. I don't know where the pictures of the property came from, but it's definitely not this motel. The latch lock on the door was completely broken. The TV was maybe 14" - 21" and had cables running all over the room. The room itself was dirty, and the bathroom was beyond disgusting. The staff didn't care. The parking lot was full of homeless people and drugs. The parking lot lights did not work. The neighborhood was completely unsafe. We checked out after 30 minutes - handing the keys to the man in the office. When i requested a refund, Oyo said we never checked out. I called the property and got the run around from the man who answered who finally gave me the customer service # to call since he said there was nothing he could do. I called customer service and was hung up on multiple times. I tried to contact Oyo USA through their Facebook page, but they are hit or miss on answering. I will never stay at another Oyo property again because of this experience.
Stayed 4 nights in Oct 2023

2/10 Terrible

jeremiah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IYKYK
Stayed 7 nights in Oct 2023

2/10 Terrible

Melissa

Never found the place
Stayed 1 night in Sep 2023

2/10 Terrible

SirJacob

Disliked: Cleanliness, amenities, property conditions & facilities
The place was extremely filthy with roaches literally everywhere coming out of everything and other guests were noisy for the whole stay!
Stayed 1 night in Oct 2023

4/10 Poor

Derrick

Disliked: Cleanliness
0 star motel
Lack of toiletries, bugs, construction at all night to 4am on the room above. Service isnt great.
Stayed 2 nights in Sep 2023