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Reviews of Sonesta Essential NW Houston

2.5 out of 5
Sonesta Essential NW Houston
7887 West Tidwell Road, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 241 out of 629 reviews" "
Rating 8 - Good. 187 out of 629 reviews" "
Rating 6 - Okay. 88 out of 629 reviews" "
Rating 4 - Poor. 47 out of 629 reviews" "
Rating 2 - Terrible. 66 out of 629 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After checked in. I went to my room and saw cockroaches on the end table, wall, in the bathroom and there was a small spider on the bed. I try to come down to the frontdesk to cancel the reservation but the hotel gave me a hardtime and tell me to call expedia to cancel then expedia team told me they cannot contact the hotel. I am even try to stay at another location with the same owner but the hotel told me to book a new one and cancel with Expedia and still charge me the cancellation fee. Expedia and Hotel They did not want to help you out. I ended up being charged by cancellation fee without staying, they aware of the cockroaches and spider i even took somes pictures to show them. Any one who read my feed back please do not stay at this one if you dont want to sleep with cockroaches and spider around you. And cannot cancel or try to explain to get the cancelation fee back. Worst experience ever with Expedia and this hotel after more than 10 years of using their service.
Stayed 2 nights in Mar 2024

2/10 Terrible

Julio

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pay extra and stay in a decent place
Stayed 3 nights in Feb 2024
Response from Guest Relations on Mar 18, 2024
Dear Julio,Thank you for reaching out. We are sorry to see that your stay with us may have fallen short of expectations. Please consider sharing with us how we could have improved your visit so that we may continue adding to our guest's experiences. Thank you again, and we hope to hear from you soon.

6/10 Okay

Anyolis

No to well
Stayed 3 nights in Mar 2024

8/10 Good

Jaylan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Overall our stay was good. The area around the hotel is very disgusting and poor. The hotel itself smelled like cigarettes once we entered our room yet it said “NO smoking”. The room was very clean. But there was others down the hall being super noisy. The area in general is not really safe. There is people walking all night!!!! Unacceptable. But I can say the staff that helped us check & out was very helpful, no complaints in that area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ineasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Llewelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I ate breakfast in the lobby and some guy stared my down the entire time I was eating just because I glanced at him. I felt like my life was in danger. The clerk told me he does alot of guest like that. She stated that he an his dad have mental illness. I swear if I had a gun on me I would’ve been holding it to save my life
Response from Guest Relations on Feb 16, 2024
Dear Llewelyn,We sincerely apologize for the experience you dealt with in our lobby, as we pride ourselves on providing a safe environment for all our guests. Rest assured, we will discuss your concerns with our team to ensure a similar situation doesn't occur again. If you would like to discuss this matter further, we kindly ask that you reach out to us offline. We wish you all the best and hope your future travels are pleasant.

2/10 Terrible

Devin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night we spotted a roach, decided to give it another chance. The next morning we immediately left after spotting yet another roach. Whole floor smelled like weed despite it being a non smoking floor/hotel. The toilet went in and out, working sometimes, not working at others. The Ac was ancient and outdated making a very irritating buzzing noise when ever the fan inside of it was on. The stopper on the tub was broke. The elevator wasn't functional while their and apparently no one was aware. The Hairdryer was non functional. The cabinet was missing a handle. And the absolute worst part was that management was completely unwilling to work with us on a refund for the days we didn't stay. We packed up and left on the start of day 2 of a. 7 day stay, due to seeing another roach coming out of a drawer and no assisted stating the management wasn't there at the time.
Stayed 7 nights in Jan 2024
Response from Guest Relations on Feb 12, 2024
Dear Devin,We appreciate you for bringing your concerns to our attention, and we sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Rest assured that our team is committed to positive change, so we will reflect upon your input and work together to address them. We will also ensure we always put our best foot forward and present our property and rooms in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable.

6/10 Okay

Stuart

Liked: Staff & service, amenities
I like the property and the 2 staff members at the front desk, which was two Spanish young ladies was very nice and welcoming. One of them would remember my name each time she saw me. It looks like the property was under construction, so that was no big deal. But one thing that freak me out. That was seeing bugs in the bathroom and especially in the bed. That would keep me up longer because if that and I had to leave a light on. Because I felt like once the lights was off. That’s when I would see them more
Stayed 2 nights in Jan 2024

2/10 Terrible

Emerald

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Verneesha

Stayed 4 nights in Jan 2024

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Regine, Calgary

Disliked: Amenities
Breakfast runs out by 7. This is a probation holding joint full of criminals. Pool is out of order.
Stayed 2 nights in Jan 2024
Response from GM on Jan 11, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience. However, our pool is an outdoor pool that operates from 10am to 10pm daily, and our breakfast team ensures that necessary food items are consistently replenished. We hope this clarifies any misunderstanding. Please let us know if there's anything else we can assist you with.

10/10 Excellent

gokhan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Padma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Irene, South Ogden

Traveled with partner
Liked: Staff & service, amenities
very simple hotel. found some bugs and cockroaches in the bathroom within the two days we were there.
Stayed 2 nights in Dec 2023

2/10 Terrible

Dr. K

Traveled with group
Disliked: Amenities, property conditions & facilities
This was my worst hotel experience ever. The front desk clerk entered my room while I was out after I complained about a foul smell in the room. There were small roaches in the room. The hallway smelled like smoke.
Stayed 3 nights in Dec 2023
Response from Guest Relations on Mar 5, 2024
Thank you for your comments. we'll keep them in mind as we improve, and we hope for another chance to impress you in the future.

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value
Stayed 3 nights in Dec 2023

2/10 Terrible

Adileni

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was disgusting. The outside looks nothing like the picture shows. The hallways had a terrible smell and the room was just very old. Now the restroom, as soon as you turned the light's on there were lots of little roaches all over the sink, bathtub, and door. I booked for 2 nights and decided to leave a couple hours after my check in with no refund. Please do not stay here, especially if you have children. It is not a safe environment!
Stayed 2 nights in Dec 2023

2/10 Terrible

Margie

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was
Stayed 2 nights in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for reviewing your stay, we strive to deliver a superior guest experience , but it seems like your time with us did not meet your expectation. we apologize for any shortcoming that you may have encountered during your visit

2/10 Terrible

madhavi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from GM on Dec 29, 2023
Thank you for reviewing your stay, we strive to deliver a superior guest experience , but it seems like your time with us did not meet your expectation. we apologize for any shortcoming that you may have encountered during your visit

8/10 Good

Herman

Stayed 4 nights in Dec 2023
Response from GM on Dec 29, 2023
On behalf of our entire staff-it was a pleasure to provide you such a wonderful experience. we would love to see you back on your next trip to the area!

4/10 Poor

Isamar

Liked: Staff & service
Disliked: Property conditions & facilities
Not as good as said
The shower wasn’t working properly. They required a deposit like if it was a high end hotel. The toilet wasn’t that clean.
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for reviewing your stay, we strive to deliver a superior guest experience , but it seems like your time with us did not meet your expectation. we apologize for any shortcoming that you may have encountered during your visit

2/10 Terrible

Coby

Business traveler
Disliked: Cleanliness
I paid a 60 dollar deposit and never received it back when room was left in perfect condition
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
hello deposit take 3-5 business days after check out to refund back to you account

2/10 Terrible

Lawrence

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property could have been okay, minus a few 'big' things.. The front entry door remained locked from 8:00 on, implying an unsafe area. When I checked in, there were bugs on the desk in the bedroom and 4 bugs in the bathroom. There had been a number of plaster repairs that showed..and still needed painting. The water stream coming out of the shower was weak and inadequate. The staff was super nice & helpful (I did not complain about the above challenges when I was there).
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for reviewing your stay, we strive to deliver a superior guest experience , but it seems like your time with us did not meet your expectation. we apologize for any shortcoming that you may have encountered during your visit

2/10 Terrible

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Always friendly and nice staff
Stayed 5 nights in Oct 2023
Response from GM on Dec 29, 2023
On behalf of our entire staff-it was a pleasure to provide you such a wonderful experience. we would love to see you back on your next trip to the area!

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the area good staffing and service
Stayed 3 nights in Oct 2023

2/10 Terrible

Erica

Business traveler
The staff was talking about work drama the entire time I was trying to get my room key. I was on a non smoking floor and it still smelled like smoke
Stayed 1 night in Oct 2023

10/10 Excellent

ReCina

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epitome of Comfort
Stay was great, service was greater
Stayed 2 nights in Oct 2023

10/10 Excellent

Vladislav

Stayed 4 nights in Oct 2023
Response from GM on Dec 29, 2023
On behalf of our entire staff-it was a pleasure to provide you such a wonderful experience. we would love to see you back on your next trip to the area!

4/10 Poor

Alex

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Luis

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It nice place
Stayed 1 night in Sep 2023

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great

4/10 Poor

Kara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bad enough I left a day early.
The smell in the hallways on the 2nd floor were awful. Musty and something.. bitter?? Couldn't place it. The bed cover smelled offensive. There was 1 lamp that worked. The office chair was stuck in a leaning back position and was unusable. I think they cleaned the bathroom, maybe, but that was the only thing they touched. Water pressure was lackluster. Saw a roach in the bathroom the 2nd night. It was bad enough we left a day early. I'm allergic to mold. I was hoping for a refund the last night, but nope. I have learned my lesson. I won't make reservations for more than 1 night at a time again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 4 nights in Aug 2023

8/10 Good

Timothy

Stayed 1 night in Aug 2023

8/10 Good

Fred

Stayed 2 nights in Aug 2023

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff was very nice a very quiet place too stay rooms were good and security i rate a 5
Stayed 3 nights in Jul 2023

8/10 Good

Rita de

Liked: Cleanliness, staff & service, amenities
For the price, it was great. Good location also!
Stayed 11 nights in Aug 2023

2/10 Terrible

Lekan

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible do not stay here.
Stayed 5 nights in Aug 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Nelson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very appreciative of the friendly staff…
Stayed 4 nights in Jul 2023

2/10 Terrible

Reggie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was the absolute worst!! First off their system was down so keep in mind we paid with cash. The room is heavily infested with roaches, smells bad and everything felt really unsafe. Me and my fiancé tried to get a refund but the staff was very rude. First they told us to contact Expedia to contact the staff to get a refund. We did that and they still refused to give us the money back. The health department need to investigate this and shut it down. I wouldn’t be surprised if human trafficking occurred in that hotel. I do not recommend this hotel at all!!

10/10 Excellent

Brian

Stayed 1 night in Jul 2023