Stay Away! 4 star reviews deceiving!
Posted Jul 26, 2016
Stains, odors, shoddy AC. Rude hotel staff. We got the best answers/service from the maids! Dont bother staying here, its right across the street from a Hookah "Caberet". Hotel would not accomodate group rooms next to each other, even when we had called in advance. Creepy guests asking teens in party questions. Felt unsafe & they refused to transfer us to another location. Stains and rust on walls, stained sheets. Rooms smelled of smoke an pets. Room on 3rd floor had shoddy AC and no AC in hallway. Elevator made weird noises and even the breakfast was bad. (Bruised fruit, stale cereal, and gross hot options).
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to let us know about your experience at our hotel. I am sorry you were disappointed on this occasion, and I apologize for any inconvenience you experienced. I was very disappointed to hear that my employee was not able to help you with the situations. Sad to say we have no control over what other business are around us, but I can assure you that we take our guests safety and security seriously. We have gated parking lot and only one entrance to enter the building so our front desk staff can monitor who comes in our hotel. I appreciate your feedback and will discuss with my staff to ensure that these problems will not occur again. I hope you will consider this an isolated incident and that you will continue to stay at Choice Hotels for quality accommodations and services in the future. I hope to have the opportunity to provide accommodations for you in the future and show you how your remarks were used constructively.