Ratings based on 247 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from idk

What?

Posted Apr 10, 2017
Well folks you're prob expecting a fabulous negative review but, there was no negative emotions here! Excellent hotel and staff!!!
Comment from Hotel Management
Apr 10, 2017 by Phil, Hotel Management
Hello, I would like to thank you for staying with us at the Comfort Suites Clay Road, near City Centre and I would like to thank you for your kind words as well. We look forward to having you back with us, not sure if you are a baseball fan or not, but we have a lot of Astros fans stay with us as they find the value of staying away from the downtown area and staying with us. Please come back and stay with us again soon. Phil General Manager
5 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Awesome stay. Good breakfast. Clean rooms.
Comment from Hotel Management
Apr 7, 2017 by GM, Hotel Management
Hello, I want to begin with a thank you for staying with us as well as offering such kind words with your feedback, thank you very much. I am so glad you had an awesome stay with us, our team takes great pride in our newly renovated hotel, I am so glad to read their pride resulted in you having a great stay with us at the Comfort Suites Clay Road, near City Centre. Now that spring time is here and summer is just a short time away, we would like to invite you back and stay with us and visit one of Houston's largest parks, just a few miles from us, Bear Creek Park. Bear Creek Part features just about everything you could want in a park and we are just a few short minutes from the main entry gate!! Regards, Phil Haddad General Manager
5 out of 5
by Bimal

Clean, affordable and convenient hotel

Posted Apr 3, 2017 on Hotels
Had a quick stay in the Hotel. It was clean and very convenient.
Comment from Hotel Management
Apr 7, 2017 by GM, Hotel Management
Hello, Thank you so much for staying with us at the Comfort Suites Clay Road, near City Centre, we appreciate your business and feedback. We look forward to having you back again very soon. Regards, Phil Haddad General Manager
5 out of 5
by Cassandra

Great stay

Posted Mar 20, 2017 on Hotels
Awesome room for the price.
Comment from Hotel Management
Apr 7, 2017 by GM, Hotel Management
Hello, From all of us at the Comfort Suites Clay Road, near City Centre, thank you for staying with us and thanks for the wonderful feedback. I am so glad you enjoyed our fully renovated all suite hotel, I will be sure to pass your kind words on to our team, thank you. I hope you had the opportunity to visit some nearby attractions such as Memorial City Mall. Memorial City Mall is just a short drive from our hotel and this ever so expanding mall recently opened a wonderful outdoor space surrounded by fantastic dining experiences, if you have not seen it, please, come back, stay with us and enjoy an evening at Memorial City Mall. Regards, Phil Haddad General Manager
5 out of 5
by A verified traveler

Posted Mar 17, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by GM, Hotel Management
Thanks for staying with us at the Comfort Suites Clay Road - Near City Centre.
4 out of 5
by Kenneth Wilson from clay rd

great service

Posted Mar 13, 2017 on Hotels
it was peaceful
Comment from Hotel Management
Mar 20, 2017 by GM, Hotel Management
Hello, Thank you for staying with us at the Comfort Suites Clay Road, near City Centre. I am so glad you had a peaceful stay and great service, I will be sure to convey your thoughts to the team as well, thanks for the kind feedback. I am not sure if had the opportunity to explore our local neighborhood or not, but if not, hopefully the next time you return to our hotel you will be able to visit City Centre and Bear Creek Park, both just minutes away and great destinations. Regards, Phil Haddad General Manager
5 out of 5
by Rawleigh

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by GM, Hotel Management
Thanks for staying with us at the Comfort Suites Clay Road - Near City Centre.
4 out of 5
by John

Posted Feb 28, 2017 on Hotels
Needed to keep up with breakfast items or limit amount of friends that come in to eat
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Hello, Thank you so much for staying with us and for the feedback, both equally appreciated. I am so happy that you took the time to share some insight on our breakfast staffing, I will definitely evaluate the service levels. We hope to have you back again soon as our guest. Regards, Phil Haddad General Manager
1 out of 5
by Felice

Worst stay ever!!!!

Posted Feb 27, 2017 on Hotels
Stayed here before last year and the place seems to have went down! Felt more like a sleazy Motel instead of a 3 star Hotel!!! The 1st room I was given was already occupied by someone else and when I went back to the front desk! He had to go see for himself after I told him someone's belongings were in the room! Then was given another room and when I went to take a shower the tub was dirty! I will not stay or recommend this place to anyone else!!! Nasty place to stay
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Hello, First, I want to begin with an apology, the stay that you described is not acceptable, my apologies. As the hotel General Manager, I accept full responsibility for your concerns. I regret that your concerns were not brought to my concern directly as this is the first time I am hearing of this and I am quite certain had I been aware of it prior, I would have been able to correct the overall lasting impression. I regret you did not find our hotel to meet the standards and expectations that most of our guest have while staying with us. We work hard to ensure our newly renovated hotel is kept sparkling clean and perfectly maintained with service to match, clearly you did not experience it. Again, my apologies and I regret this was not brought to my direct attention prior to you checking out. Regards, Phil General Manager
5 out of 5
by Sarah

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thanks for the FIVE STAR review. Phil