Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Tyst och lugnt

Posted Aug 14, 2016
Ligger lite väl långt utanför stadskärnan men det var tyst och lugnt där Rummet var stort och relativt nyrenoverat enligt personalen Golvet var smutsigt och grusigt och det låg pappor/skräp och en gammal leksak bakom sängbordet AC på rummet men den väsnades kopiöst Personalen var nonchalant Bra parkering utanför hotellet
Comment from Hotel Management
Aug 15, 2016 by Phil - GM, Hotel Management
Hello, Thank you for taking the time to offer feedback as well as share your pictures of our newly renovated hotel. We look forward to having you back again soon as our guest and thank you for staying with us. Regards, Phil General Manager
2 out of 5
by A verified traveler

Warning: Do not stay here!

Posted Jul 24, 2016
Know one ever at front desk. Bathroom dirty. Room was actually nice sized and quiet, but that's about it for positive feedback. Breakfast was awful! Stayed 3 nights, wish there was a Laquinta close by, I would have stayed there. Dont get lured in by the price, its barely worth it.
Comment from Hotel Management
by GM, Hotel Management
Hello, This is just awful and I cannot begin to explain it, as the General Manager of the hotel, I wish you would have contacted me immediately as what you describe of our fully renovated hotel is simply unacceptable. I am so sorry for the terrible stay, we did not even come close to meeting even the most basic expectations, I am so sorry. Regards, Phil
4 out of 5
by A verified traveler

Comfy spacious room

Posted Jul 19, 2016
Great hotel and lots of accommodations like fitness center, great breakfast, and a printing station if you are on s business trip. Staff is ready to help!
Comment from Hotel Management
Jul 20, 2016 by Phil - GM, Hotel Management
Hello, From all of us at the Comfort Suites Clay Road Houston, thank you for staying with us and thank you for the feedback. I am so glad you found our hotel a great spot for business travel, when we recently remodeled, we put a lot of thought into what business travelers need, such as ample plugs and USB ports at desk level. We hope to see you back soon! Regards, Phil Haddad General Manager
2 out of 5
by A verified traveler from G

Wasnt a good pick

Posted Jun 3, 2016
Not the best pick, Cleaning and maintenance can be much better
Comment from Hotel Management
Jun 6, 2016 by GM, Hotel Management
Hello, I regret to read about your experience at our hotel, what you describe is not acceptable and considering we just went through a complete renovation, it is simply something that should never have occurred. Hopefully you will stay with us again and if you have any concerns, please let us know prior to check out. Regards, General Manager
4 out of 5
by Sunny

Posted May 28, 2016 on Hotels
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Hello, Thank you for your FOUR STAR review and we look forward to having you back with us again in the very near future. Phil General Manager
3 out of 5
by Sherry

Posted May 24, 2016 on Hotels
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Thanks for staying with us and thanks for the star rating. Hotel Team
5 out of 5
by clement from dfw

awesome stay

Posted May 21, 2016 on Hotels
it was a great experience
Comment from Hotel Management
Hello, Thank you so much for your feedback, I am so happy to read you had a great stay with us. The next time travel brings you our way, please make sure you stay with us again at the Comfort Suites Houston Westway Park/Clay Road. Regards, General Manager
4 out of 5
by Lisa from Houston

casual getaway

Posted May 16, 2016 on Hotels
Relatively new hotel....Clean room. Relatively quiet. Price was good for the type of room. The only negative would be the check out time. Check out is 11:00 am!!!!!! That's early... when I asked for late check out, they could only extend it til Noon. Most places I stay, late check out is 2:00 pm. Other than that... it's a good place to stay for the price.
Comment from Hotel Management
Hello, Thank you for staying with us at the Comfort Suites Houston Clay Road / Westway Park area. I am glad that you enjoyed your stay overall, but I also want to apologize for the late check out request and the way it was handled. I will definitely address this internally, I appreciate your direct feedback. Regards, General Manager
5 out of 5
by Brenda from D.

Comfy room

Posted May 16, 2016 on Hotels
Nice hotel, centrally located between Cypress and the Galleria area, which were the 2 areas we were visiting. Easy access off highway.
Comment from Hotel Management
Hello, From all of the team at the Comfort Suites Houston Westway Park / Clay Road, thanks for staying with us and thanks for your feedback. I am glad that you found our location ideal for your Houston Texas visit, our hotel is situated perfectly for access to the highway. Regards, General Manager
1 out of 5
by Ramanujam from dallas

will not stay next time

Posted May 15, 2016 on Hotels
just ok
Comment from Hotel Management
Hello, I regret to learn that you did not enjoy your stay with us, if I can be of assistance please let me know. Regards, General Manager