Ratings based on 320 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel near the hospital and mall

Posted Feb 21, 2017
Some remodeling going on but no noises at night. Close to the highway, not too bad and fair price for quality.
Comment from Hotel Management
Feb 28, 2017 by PJ GANDHI, Hotel Management
Thank you for choosing the Comfort Suites in Humble, TX, hope to see you again soon in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Pros: Nice room; comfortable bed
Location: Location was not as far out as I thought (thankfully)
Check-in was quick; left wallet at front desk: quickly notified & returned w/ everything
Comment from Hotel Management
Feb 16, 2017 by PJ GANDHI, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston,Tx.

A Wonderful Spot.

Posted Feb 5, 2017
A Beautiful and wonderful Hotel to stay. Everything about my stay was awesome, and the icing on the cake was That Lovely breakfast the next day. I'll be back for sure
Comment from Hotel Management
Feb 16, 2017 by PJ GANDHI, Hotel Management
Dear VALUED GUEST, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,
2 out of 5
by A verified traveler

Not what I expected...

Posted Jan 2, 2017 on Hotels
There was no shower curtain in the room, and called the front desk numerous times and no one answered. There was hair on the floor under the counter. Room was not what I expected it to be.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear VALUED GUEST, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
3 out of 5
by A verified traveler

Smokey room.

Posted Oct 27, 2016 on Hotels
To be a non smoking hotel...my room ranked of cigarette smoke. I'm very allergic. I ended up with bronchitis and 2 days off work. Defeated the entire stay of getting away for the night. Next morning construction across the hall with fumes.DOOMED IF I stay again I will inspect the room before agreeing to it.
5 out of 5
by A verified traveler

Convenient and accommodating hotel.

Posted Oct 3, 2016 on Hotels
I would definitely stay here again. Easy off and on from highway 59 and from highway 90. Also very accommodating with extra blankets and towels. WiFi super fast too.
2 out of 5
by A verified traveler from Texas

Not recommended

Posted Sep 17, 2016
The hotel is not clean, has weird smell.... The sofa bed has red stain, not sure if this is blood stain or anything else.... My daughter got bedbug bites on her head, pillow case weren't clean... and smelly. Not recommend it at all. And will never visit this hotel again.
1 out of 5
by A verified traveler

Never again.

Posted Sep 16, 2016 on Hotels
The pictures on the site shows a hot tub. There is no hot tub. I asked about the hot tub and she shrugged and said they had to get rid of it. We only picked this room because we drove all week and wanted to relax in a hot tub. I want my day back.
3 out of 5
by A verified traveler from Abilene, TX

Why I might not go to that location again

Posted Sep 9, 2016 on Hotels
We were put in a room that smelled of mildew, not just a little but a lot. There had been a water leak. That room should never have been issued. After we couldn't stand it anymore and getting headaches we asked to be moved to another room. I think there should have been some kind of compensation for the inconvenience. We contemplated going somewhere else but were there for a funeral and didn't have time to mess with it. it's a nice place. People were friendly but the water damage needs to be taken care of. We could still smell it in the hall way in the 2nd room. Time to put some money into cleaning up the mess. Like replace carpet, check the walls.That mildew stuff makes people sick.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laredo Texas

Easy Access quiet despite being close to highway.

Posted Aug 20, 2016
Pros: The quiet room the air conditioning unit was would quietly come on and off. The easy of access from the highway and most of all the price.
Cons: Snack selection include small microwave able items for a quick some what hot meal.
Location: good morning restaurants and stores close by.
Driving back from Atlanta, GA the room was a pleasant oasis clean well stock with towels. The only slight to the hotel was the snack selections really should include items for hunger pains other then ice cream and soda. Perhaps a microwave able sandwich with long shelve life.