Ratings based on 197 Verified Reviews

4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Tx.

Nice and clean hotel

Posted Jul 16, 2017
No problems at all, felt welcomed since I enter the front door.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Braunfels, TX

Great for families

Posted May 28, 2017
My family of six had a good stay here. Our room was big enough for everyone to sleep comfortably, and the included breakfast was nice for our four kids. If you need a simple place to stay this does the trick.
Comment from Hotel Management
Jul 5, 2017 by Cathy, Hotel Management
Thank you for taking the time to write us a review. We are happy you enjoyed your stay with us. have a great day
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

A five star three star hotel.

Posted May 23, 2017
Pros: Comfort, hot breakfast.
Cons: Nothing really.
Location: Central to Houston and Galveston, very close to NASA and San Jacinto park with the battleship Texas.
The reason for the somewhat cryptic title is that while it is only a three star (out of five) property based on amenities, facilities, etc., it does what it is supposed to do perfectly. The hotel was very clean, the room was large and well appointed for this level of hotel, the shower was hot and with good water pressure, the bed was very comfortable (though some might find the mattress a bit soft), and there was a refrigerator and microwave in the room. There is a full hot breakfast with the usual fare- scrambled eggs, sausage, biscuit and gravy, cook your own waffle, bagels, coffee, juice, etc. and while it won't win any culinary awards, it was tasty and filling. They have an outdoor pool and hot tub, and a business center. Again, nothing extraordinary but up to the job they are meant to do. The location is between Houston and Galveston and far enough from the road to where there's no highway noise. It's not the Ritz, but it would be hard to find a better mid level property anywhere. I would definitely stay there again if in the area.
Comment from Hotel Management
May 25, 2017 by Cathy, Hotel Management
Thank you for your kind words on our hotel. I will share your thoughts and comments with all staff members today. We are glad you enjoyed your stay with us. Have a great day
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent experience.

Posted Apr 12, 2017
Pros: Close and inexpensive.
Friendly staff, great breakfast. Good value. Clean room.
Comment from Hotel Management
Apr 13, 2017 by Cathy, Hotel Management
Thank you for taking time from your day to comment on our hotel. We appreciate all guest comments and or suggestions to help us ensure each guest is satisfied. We are pleased you enjoyed your stay with us and look forward to serving your future hotel needs. Have a wonderful day
3 out of 5
by Monika

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Apr 13, 2017 by Cathy Montreuil, Hotel Management
Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us Have a great day
5 out of 5
by James

Posted Mar 26, 2017 on Hotels
Friendly staff. Comfortable bedding.
Comment from Hotel Management
Apr 13, 2017 by Cathy Montreuil, Hotel Management
Thank you for the nice comments on our hotel We hope you enjoyed your stay with us. Have a good day
3 out of 5
by Felicia

Not very friendly

Posted Mar 20, 2017 on Hotels
Great hotel, horrible customer service. Almost every staff member I came in contact with was very rude. When checking in, the lady working was bery upsetting. She made a mistake on her end and then somehow took it out on me and became rude. She acted as if she was not having a nice day and although I understand that, it should noy be taken out on customers. Not a very welcoming feeling. Then she only activated my entry cards for 1 day so we couldn't get into our room when we returned late at night. I had to have them fix it and it took about 3 tries before we could get into our room. Let me say that the room was clean and our bed was comfy. Served the purposed of just sleeping there. Breakfast was a whole different case...the lady working the area was also rude. When we asked if she could refill the waffle mix, she became upset and said she had just filled it. Seems that it was stuck, however, I would not have known that. She took it apart and asked a little boy if he could see the batter??? How weird was that. I said maam, I see it but it's not coming out. The boy just looked at her and then went with his parents. She then realized that yes it was stuck. Once they ran put of something, it was not replaced until about 10 minutes later, if it was even replaced and even if it was about an hour away from breakfast being over. It's almost as if they did not have enough breakfast to serve its customers. Honestly, with a family of 4, I thought this would be a great stay. It wasnt.
Comment from Hotel Management
Apr 13, 2017 by Cathy Montreuil, Hotel Management
Thank you for sharing your concerns with us, this will help us in the future to know what needs to be done when the hotel is full of many children and adults. I will share your concerns with the correct departments. Have a good day
4 out of 5
by Charles

Fast, friendly service

Posted Mar 6, 2017 on Hotels
In town for two nights checking out the area. Good size room for a family. Friendly staff. Quick check in.
Comment from Hotel Management
Mar 21, 2017 by Cathy Montreuil, Hotel Management
Thank you for taking the time to comment on our hotel. We hope you enjoyed your stay with us. Have a great day
5 out of 5
by Carol

Stay

Posted Feb 26, 2017 on Hotels
Every thing was great. The breakfast was good. Wi if was spotty but ok.
Comment from Hotel Management
Mar 21, 2017 by Cathy Montreuil, Hotel Management
Thank you for your comments on our hotel We are pleased you enjoyed your stay with us Have a wonderful day
4 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Nice property...close to just about everything...

Posted Feb 24, 2017
Pros: Location, friendly staff...
Cons: The property is getting some age on it and the construction hands that stay there have taken their toll on the property. Parking is cramped at times.
Location: The property is close to just about everything in La Porte. Minimal commute to other cities, including the beast, Houston.
I booked this property based on price and personal experience with it in the past.
Comment from Hotel Management
Feb 27, 2017 by Cathy, Hotel Management
Thank you for your comments. We appreciate all guest comments/feedback I will be sharing your thoughts with all staff members. We are pleased you enjoy your stay with us. Have a good day