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Reviews of Comfort Suites near NASA - Clear Lake

2.5 out of 5
Comfort Suites near NASA - Clear Lake
16931 N. Texas Ave, Webster, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 333 out of 756 reviews" "
Rating 8 - Good. 235 out of 756 reviews" "
Rating 6 - Okay. 78 out of 756 reviews" "
Rating 4 - Poor. 53 out of 756 reviews" "
Rating 2 - Terrible. 57 out of 756 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

MANUELA, DALLAS

Traveled with family
Disliked: Amenities
I was surprised wity$150 deposit and the room smells a humidity, I think they need to stay sure the room smell better beds too . But staff friendly, quiet rooms, safe area Great parking.
Stayed 2 nights in Mar 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

jessyka

Stayed 1 night in Mar 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Ruby

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Place was quiet and everything was nice.
Stayed 1 night in Mar 2024

2/10 Terrible

Nicholas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
**DO NOT STAY HERE**** Warning **** They will charge an incidental amount before checking in and tell you a reason they are keeping it. Hotel management is horrible and corporate does not care. Room is nasty, holes in sheets, fleas in pool area. Nothing works in weight room. My kids found a box of cigarettes and other used items from past guests. *****WARNING***** spend your money somewhere else because they will charge you a lot more when you check out. Read other similarly reviews . Check the BBB
Stayed 2 nights in Mar 2024

10/10 Excellent

Ipad

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, this was the worst place I have ever stayed at.
Stayed 1 night in Mar 2024

6/10 Okay

Marissa

Disliked: Cleanliness, amenities, property conditions & facilities
The only nice thing about this stay was the gentleman who checked us in! He was super friendly. Other than that, the pool was disgusting, the workout room was broken, breakfast was incredibly small and had barely anything when we got up at 730.. our ac wasn’t cold. And the lady who worked at night… lots of attitude. Worst hotel stay we’ve ever had.
Stayed 1 night in Mar 2024

2/10 Terrible

Tim

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I have nothing positive I can say about this hotel. First I had 2 choices for my room when I made reservation one had jetted bathtub and other didn't, that was only difference. I chose jetted and got regular tub. Getting off elevator on third floor you are greeted by black mold on ceiling. Hot tub jets didn't work and then heater didn't work. Ice machines not working. Overall condition and upkeep of property was terrible.

10/10 Excellent

Ekure

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Thank you for a wonderful experience.
Stayed 1 night in Feb 2024

8/10 Good

AMI, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, room was clean, bed was comfy. The lobby lights were off at night so when in coming late after events it was a bit awkward and felt unsafe.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Susana

Very good and comfortable
Stayed 1 night in Feb 2024

2/10 Terrible

John, Cochranton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Serious need of repairs and cleaning. There was mold along the bathtub, a huge mold spot above the shower. Hot tub was broken, workout room was dirty, paint peeling around the windows and on and on. Plus, there was a $150 “incidentals” deposit. NEVER again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was in a very good area. There was also a roller rink next door that stayed open late, I got a chance to see adults skating and having a fun time.
Stayed 2 nights in Dec 2023

6/10 Okay

John

Traveled with family
Liked: Room comfort
Disliked: Staff & service
The hotel was very dated but comfortable. Hot tub not working . They took up breakfast almost an hour early . Front desk argued with server but unsuccessful . Elderly mother in law traveling with us did not get breakfast . Would not stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for a good friends birthday. This hotel was booked for its proximity to the birthday dinner. The room overall was great. The pillows sucked. We usually bring our own pillows just in case, but did not this time. Otherwise, the room, and hotel overall, were great
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dankesh, SUNNYVALE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good except an issue with rude receptionist behavior on 12/26/23 evening. Location is good, clean hotel, quiet, safe and parking spaces are nore then enough to accommodate all guests. Over all satisfied 😌
Stayed 3 nights in Dec 2023

8/10 Good

Kenneth

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Deondrea

Liked: Room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
My room was exceptionally spacious. The area was very nice & had a vast number of restaurants and shops in close proximity. The parking can be a bit limited during events at the hotel.
Stayed 3 nights in Dec 2023

4/10 Poor

paul, fort worth

Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Brittney

Stayed 2 nights in Dec 2023

10/10 Excellent

Gloria

Business traveler
Friendly service! Hotel was clean and breakfast was great!
Stayed 2 nights in Dec 2023

10/10 Excellent

Maritza, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very please the staff was very nice. The hotel was clean the breakfast was good, fresh scramble eggs, sauce and potatoes it is nice other than just the regular Continental breakfast serve in other hotels. We were please to see that this hotel still has the Bible in the rooms.
Stayed 2 nights in Dec 2023

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

OAT

Business traveler
Nope, not impressed!
The WiFi signal was very poor and unreliable. I got disconnected and had to reconnect a lot of times. I find that very annoying and inconveniencing. The weightlifting equipment in the gym room was out of order. The NordicTrack cycling machine was not working properly. The indoor swimming pool is not climate controlled. So the water stays cold all the time. Wouldn't you think that it should be temperature regulated since it's an indoor pool? Nope, not at this hotel! They have a Jacuzzi next to the pool too, but the temperature control timer knob was not working. Wondering what else is not working properly at this hotel. And lastly, the water in the room 319 I was staying in was smelly. It had an unpleasant odor similar to an untreated water. It was disgusting that I had to bathe and rinse my mouth with it because I had no choice as I think switching to a different room wouldn't work, because it probably came from the same water source. I was definitely not impressed and wouldn't recommend it to anyone.
Stayed 7 nights in Dec 2023

2/10 Terrible

Larry

Disliked: Staff & service, amenities, property conditions & facilities
I called about hot tob, was told that it worked. I got there, only the jets worked, no heat. Had reservations for 2 days. Did not stay, checked out and went to other hotel. Lost the money for both nights, but it was worth it. Front desk person was very rude.
Stayed 2 nights in Dec 2023

10/10 Excellent

KathyAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit
Stay was nice. Bed super comfortable, room nice and clean. Breakfast was that great to me but a lot of other people seemed to enjoy it. Overall, I would stay again.
Stayed 4 nights in Dec 2023

2/10 Terrible

Erica

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

Angie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Charged $120 for damaging towels…. Yes towels! Individual owner and would not credit back to our card on file. Comfort suites corporate even said ridiculous but could not credit back.
Stayed 3 nights in Dec 2023

10/10 Excellent

SIETSKE

Stayed 2 nights in Nov 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, no room available. Avoid.
Stayed 1 night in Nov 2023

2/10 Terrible

shavesha, Lake Charles

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room was not ckean. Sink stopped up. Comforter was dirty
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
An OK option in a pinch.
I wasn't aware that there was a $150 deposit but there was little at that point I could do. The fact that it would be refunded in "4-5 business days" is a bit frustrating because it's now something that I have to keep track of. Also, the breakfast was supposed to be up until 9am and when we went down there at about 8:35 a lot of the food had already been put away with just some yogurt left but we had to find some spoons. The coffee machine was also out of coffee beans so there was no coffee available either. All in all I would stay there again if I had to but not if I have other choices in the area. On the bright side the air conditioner was very quiet and there was plenty of space in the room for all 5 people.
Stayed 1 night in Nov 2023

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy pillows hard bed
The staff that checked me in was very polite and nice. The room was spacious . Loved the pillows but the bed was very hard. All in all in was a good stay.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cornelius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Stayed 5 nights in Oct 2023

10/10 Excellent

Mary M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Damon

Traveled with family
Disliked: Amenities, property conditions & facilities
Hot tub didnt work. Breakfast was from 6 to 9 but nothing was being restocked.
Stayed 1 night in Oct 2023

10/10 Excellent

Loan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Demedrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jorge

Stayed 1 night in Oct 2023

2/10 Terrible

Marcus

Stayed 1 night in Sep 2023

2/10 Terrible

CHRISTOPHER

Stayed 1 night in Sep 2023