Ratings based on 209 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice hotel close to the Galleria area

Posted Nov 18, 2017
Pros: Staff, room, breakfast
Cons: More TV channels, parking area in the back better lit
Location: Galleria shops
I enjoyed my stay here. The staff were very friendly and the the hotel was very clean. The area was also very quiet and the hotel looked like it had been remodeled in the last several years. Breakfast was good and had a wide selection of foods. Overall, I would recommend this hotel for anyone on a budget.
Comment from Hotel Management
Nov 20, 2017 by Allyson Redd, Hotel Management
Dear Booklover1989, Thank you so much for taking the time to share your most recent experience with us, as we greatly appreciate your feedback. We are delighted to hear that you enjoyed your stay, found the staff to be friendly, and the hotel to be very clean. Thank you for choosing the Comfort Suites Near the Galleria, and we look forward to seeing you again in the future! Respectfully, Allyson Redd General Manager
4 out of 5
by Morrall

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
Dear Morrall, Thank you for taking the time to share with us your most recent experience at our hotel, as we greatly appreciate your feedback. We are delighted to hear that you enjoyed your stay with us. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again soon! Sincerely, Allyson Redd General Manager
5 out of 5
by David

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017
Dear David, Thank you for taking the time to share your most recent experience at our hotel, as we greatly appreciate your feedback. We are delighted to hear that you enjoyed your stay with us. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future! Sincerely, Allyson Redd General Manager
3 out of 5
by A verified traveler

Posted Aug 26, 2017 on Hotels
hurricane Harvey weekend
Comment from Hotel Management
Sep 1, 2017
Dear Guest, Thank you for taking the time to share your most recent experience at our hotel, as we greatly appreciate your feedback. We are delighted to hear that you enjoyed your stay with us. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future! Sincerely, Allyson Redd General Manager
2 out of 5
by A verified traveler from Washington, D.C.

Beware of a possible ripoff!

Posted Aug 26, 2017
Pros: Nice breakfast
Cons: Honesty and communication
There was a standard "no smoking" clause at checkin. We never have smoked...so no problem. After checkout we were surprised to see a $150 charge for smoking in room. The hotel was totally unresponsive during two phone calls and manager did not respond to voice mail. Expedia was helpful but had the same uncooperative experience when contacting the hotel.
5 out of 5
by mary

Very Good

Posted Aug 22, 2017 on Hotels
Our was so beautiful love it.
Comment from Hotel Management
Sep 7, 2017
Dear Mary, Thank you for taking the time to share your most recent experience at our hotel, as we greatly appreciate your feedback. We are thrilled to hear that you enjoyed your stay and loved the property. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future! Sincerely, Allyson Redd General Manager
2 out of 5
by Brandy

Thin walls

Posted Aug 20, 2017 on Hotels
You can hear through the walls. Not worth nearly 300 a night. People next to us loud
Comment from Hotel Management
Sep 7, 2017
Dear Brandy, Thank you for taking the time to share your most recent experience with us, as we greatly appreciate your feedback. I am so sorry to hear that you had issues with hearing other guests at our property. I can assure you that if you call the Front Desk, we could have resolved the issue for you. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope that you'll give us a second chance to show you the Award Winning property that we are. Sincerely, Allyson Redd General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Vacation

Posted Aug 16, 2017
Pros: Staff, rooms, location
Cons: Everything was okay.
Location: Close to a lot of things including restaurants and the mall.
This was a great stay! Close to everything and everyone was friendly and helpful. Rooms are nice and comfortable. I would stay here again.
Comment from Hotel Management
Sep 7, 2017 by Allyson Redd, Hotel Management
Dear Guest, Thank you for taking the time to compete a review of our property, as we greatly appreciate your feedback. We are delighted to hear that you had a great stay, found the stay to be friendly and helpful, the rooms to be nice and comfortable, and the location convenient. Thank you for staying at the Comfort Suites Near the Galleria, and we hope to see you again in the future!
4 out of 5
by Patricia C

What I expected

Posted Aug 9, 2017 on Hotels
Clean rooms, comfortable beds, friendly staff, good location. Would definitely stay there again.
Comment from Hotel Management
Sep 7, 2017
Dear Patricia C., Thank you so much for taking the time to complete a review of our property, as we greatly appreciate your feedback. We are glad to hear that you enjoyed your stay, and found the rooms to be clean and comfortable, the staff to be friendly, and the location to be convenient. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future! Sincerely, Allyson Redd General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bucks County, PA

Convenient for me

Posted Aug 5, 2017 on Orbitz
Other than some inconsiderate guests, stay was pleasant. 1.People next door ran TV too loud for 2 days, 2. Noisy & lewd young females (2) in hot tub right under our window at 4:30 AM. Should be a security patrol there.
Comment from Hotel Management
Sep 7, 2017 by Allyson Redd, Hotel Management
Dear Ruby, Thank you for taking the time to complete a review on our property, as we greatly appreciate your feedback. We are delighted to hear that your stay was pleasant. I am so sorry that you had some inconsiderate guests staying next to you. If you ever happen to experience this with us again, please let our Front Desk know so that we can resolve these issues for you. Thank you again for staying at the Comfort Suites Near the Galleria, and we hope to see you again in the future!