Ratings based on 282 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Austin Texas

Good solution, right on the Highway

Posted Mar 29, 2017
Pros: Location and convenience.
Cons: Nothing
Only Issue I had was having to call the desk to have the cable looked at, they got it up and running fast. Clean, affordable, and even though close to the highway, it was quiet. Staff very helpful and responsive, would stay again if I have too.
Comment from Hotel Management
Mar 30, 2017 by Luis C, Hotel Management
Hi Steve, I apologize that you had an issue with the cable. I am glad that it was resolved quickly and that the rest of your stay with us was enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Posted Mar 26, 2017
Nice people and room st good price but pool and hot tub was down the entire time.
Comment from Hotel Management
Mar 29, 2017 by Luis C, Hotel Management
Thank you for completing our survey. I am sorry that our seasonal pool was closed
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland, UK.

Excellent Hotel, but food could be better.

Posted Mar 26, 2017
Pros: Good clean modern hotel with a fresh clean smell without the use of room freshness or perfumes. Professional and pleasant staff.
Cons: The quality of breakfast food.
Our stay here was excellent and we found no fault with the hotel and staff, but the food for breakfast was of a very poor quality by normal European standards. Notwithstanding this we would definitely use this hotel again as overall it was extremely good value.
Comment from Hotel Management
Mar 27, 2017 by Luis Castro, Hotel Management
I am glad that your stay was pleasant. We will check on getting a different variety of food for breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Ultra friendly staff in a clean well stocked hotel

Posted Mar 24, 2017
Pros: Clean and friendly.
Location: Dining options were close and plentiful or you could drive 15 minutes to The Woodlands to shop and eat at even a wider array of restaurants.
The staff here was great from check in to check out. They accommodated many special wishes. Rooms were clean and fresh. Felt safe coming and going from the hotel and had easy access to major roads. IAH only 15-20 minute drive. The Woodlands also only 15 minutes. Would stay here again if I visit the area.
Comment from Hotel Management
Mar 24, 2017 by Luis C, Hotel Management
Thank you for taking the time for this review. We strive to take care of our guest and make them feel welcomed. I am glad you enjoyed your stay with us.
3 out of 5
by A verified traveler from texas

disappointed

Posted Mar 18, 2017
They should have informed customers that they only had feather pillows. My son is highly allergic and had a bad reaction. The front desk was terrible customer service when i called asked for regular pillows (like i was bothering her) so i had to load up my family after a full day and go buy pillows at target, at 10:30pm. I'll never stay at comfort suites again. Rude and terrible customer service! Then the air took forever to work! We where ready to come home!
Comment from Hotel Management
Mar 22, 2017 by Luis C, Hotel Management
I am so sorry that your stay here was not to your satisfaction. I do have to mention that we do not carry any feather pillows in this hotel. I will check to see if anyone left one behind. Thank you, Luis Castro
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Nice hotel close to Relatives

Posted Feb 14, 2017
We were in Houston, TX. We had no problems. The service was good and friendly. The selection for breakfast was hot and plentiful.
Comment from Hotel Management
Mar 22, 2017 by Luis C, Hotel Management
Thank you for staying with us. I am glad you had a good time while staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice place at a good price.

Posted Feb 11, 2017
Excellent room. Very limited breakfast with very few healthy choices. That was the only disappointment. Great location for what I need to do in The Houston area.
Comment from Hotel Management
Mar 31, 2017 by Luis C, Hotel Management
Thank you for staying with us. We will look into getting for healthy choices.
5 out of 5
by Jeanne

Convenient hotel, very clean, Andrea was great!

Posted Dec 28, 2016 on Hotels
Andrea did a great job of keeping us happy with our decision to stay there, she checked us in fast, gave us directions to a good restaurant .
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Hotel for a quick visit

Posted Dec 27, 2016
Room was clean but noisy, a metal drain next to it amplified the sound of water dripping inside. Hotel is being renovated there is dust and noise from the work under way. Breakfast staff was rude. We arrived at midnight and were informed Breakfast was served until 10 30 am, it was until 9 30 am, so when we arrived late for breakfast and even though we explained our situation were treated unkindly by the person cleaning the room. We do travel with children.
3 out of 5
by A verified traveler

Nice hotel for a good nights sleep

Posted Dec 19, 2016 on Hotels
They were doing some remodeling and so it was a little noisy and dusty. The breakfast was not very good.