Ratings based on 933 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

great location to airport for a great rate.

Posted Mar 26, 2017
The staff was great, comfortable room and, they had great cookies for you every night.
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Good for a short overnight stay

Posted Mar 24, 2017
Short stay is fine. Room was clean. Close to Houston airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
Thanks for fresh lemon water. Overall pleased with stay.
2 out of 5
by A verified traveler from Qatar

Ignorent staff

Posted Mar 19, 2017
Pros: Nothing
Cons: They should keep in mind that this is an airport hotel. Guests may leave any time for their flights
Location: Almost isolated. Perhaps there are few nearby little shops.
I was lucky to wake up spontaneously. I asked for a wake up call that never happened. I asked for a cab to take me to the airport next morning. I found up that the cab was never booked. The say the is transport to the air port, but that starts only at certain time in the morning.It took about one hour to get a cab. I could easily miss my flight.
Comment from Hotel Management
Mar 22, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. We apologize for the multiple issues you've encountered with regards to the service you received from our staff during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope for another chance to have you as our guest at any of our Country Inn & Suites hotels in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from searcy ar

Shuttle

Posted Mar 19, 2017
When we arrived from the airport the shuttle driver let us out at the hotel next door and we walked. Then he drove to our hotel. Strange! ! There was also black mold in the shower in room 208
2 out of 5
by A verified traveler

Close to airport

Posted Mar 14, 2017
Convenient location and good shuttle service. Hotel needs much work for upgrading. Not up to the standards of this chain.
Comment from Hotel Management
Mar 16, 2017 by Customer Care, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. It is nice to hear you liked our location and shuttle service. We will make sure your feedback reaches the hotel management. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from new iberia la

Nice spot

Posted Mar 5, 2017
I rally enjoyed my stay n Breakfast was great will come again
2 out of 5
by A verified traveler

Posted Mar 5, 2017
It was just old, poorly maintained and the staff did the bare minimum. Also, the breakfast is not good.
Comment from Hotel Management
Mar 8, 2017 by Customer Care, Hotel Management
Thank you for writing a review. We apologize that you were not satisfied with the breakfast, the condition of the hotel and the service you received from our staff during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope you will give us another chance if you are in the area again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Pros: Location, price and shuttle.
Cons: Staff was uninformed for what local restaurants could be easily walked to.
We needed a hotel to sleep at before catching a flight from airport in morning. This fit the bill fine, good price and free shuttle. Lobby area and room very clean. Breakfast was average.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 11, 2017
Little worn around edges but clean and comfortable
Comment from Hotel Management
Feb 19, 2017 by Jack K., Hotel Management
We’ll work hard to fix the issue you experienced. Thanks for letting us know. Look forward to seeing you soon! Thank you!