Ratings based on 669 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

One night stay

Posted Jul 6, 2017
Pros: Location -only 5 min from HMU. Check-in staff -very friendly. Lobby smelled fresh; wish that same smell was throughout. Yellow flowers -nice touch.
Cons: Have someone making coffee drinks earlier in morning for those that have early appointments. Include the parking charge in the overall price.
Location: Maggiano's on Post Oak was delicious & good service.
The front desk staff was friendly & helpful upon arrival. They also gave a list of restaurant options nearby. The room was clean & comfortable, and they were able to provide a room with an accessible bathroom. I was disappointed that the onsite Starbucks was not able to make specialty drinks before my departure (before 6am). The parking garage was tight, but always had spots. I'm never a fan of that extra parking charge, though. Just include it in the overall price. The hotel location would be convenient for a shopping trip and lots of restaurants nearby. It's easier to locate if you are coming down Rice Ave, rather than Sage Rd. The Courtyard met our needs for a one night stay.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
K, Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. I will make sure to pass on your kind words to our staff. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Stayed for 3 days. Nice hotel with nice staff. Close to mall but not much else
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We look forward that you will choose to stay with us again soon and have a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted May 17, 2017
Great hotel. Very friendly staff. Will definitely be staying here in the future.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant stay. We hope to see you soon!
3 out of 5
by Jami

Extra Charges

Posted Apr 13, 2017 on Hotels
It was a nice hotel but the indoor pool was way to cold and that was the sole reason we chose this particular place. Also you have to pay for parking which is outrageous and the food is good but expensive. All in all it was nice but I wouldn't pay to stay there again. Too many other great optionselection close by
Comment from Hotel Management
Apr 17, 2017 by Amy, Hotel Management
Dear Jami, Thank you for sharing your review with us regarding your stay. I'm happy to hear that you enjoyed our property. Unfortunately, the Galleria as a whole does charge for parking due to the fact that street parking is at a premium in the area. We do try to keep our parking a little lower than some of our competitor hotels, but we understand that it can create a negative influence on the experience. We hope to see you on your next stay in the Houston area! Nick Operations Manager
5 out of 5
by Robert

Astros Weekend

Posted Apr 10, 2017 on Hotels
It didn't start well, at check in we were told that they had no rooms left with 2 queens. The Hotel representative then tried to give us 2 separate rooms with King beds. I told him that we booked 1 room with 2 queen beds, so we would like 1 room with 2 beds. We ended up in a room with a King bed and a sofa bed. The Hotel comped the room and breakfast for us the next morning. It is a great place to stay, and the people working there are very nice!!
Comment from Hotel Management
Apr 12, 2017
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. We look forward to serving you during your next stay with us.
5 out of 5
by Wendell

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017
Wendell, We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
5 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
5 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
5 out of 5
by A verified traveler

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
4 out of 5
by Brandy

Pleasant stay- I'd go again.

Posted Mar 21, 2017 on Hotels
It was a pleasant stay. Elevators are a bit slow, and the parking spaces are cramped. However, I'd stay there again. Great location- was easy to get to my convention and to food. Staff was nice.
Comment from Hotel Management
Mar 23, 2017
Brandy, Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We look forward that you will choose to stay with us again soon and have a five star experience.