Ratings based on 520 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel close to sports stadiums

Posted Apr 18, 2017
Pros: Location
Cons: Parking
Location: Sports stadiums and restaurants were in easy walking distance.
Nice hotel and we enjoyed our stay. I would caution people about the parking. There is valet parking on site for $30 a day. If you are there on a weekend you can save some money by parking elsewhere. We used the valet for some or our stay but we were charged as if we used it every day. Check your receipt when you check out. On the days we did not valet, we parked in one of the many empty parking garages near the hotel. The weekend charge at the garage where we parked was $10 day which is a much better deal unless you are planning to use your car as you will be charged every time you go in and out of those garages. At the hotel it is a flat rate and you can come and go without additional charges.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
2 out of 5
by A verified traveler from Houston, Tx

Nice Hotel, but Short on Staff

Posted Apr 16, 2017
There was one person at the front desk to do everything. This caused long waits. We called for extra blankets and it took a long time to get them. Then we discovered some in the closet. We don't understand why, when we called, we weren't told they were in the closet. My husband was at the front desk. He mentioned he was going over to the bistro. He waited several minutes at the bistro. No one came. He went back to the front desk for assistance and then was told the bistro was closed. Why wasn't he told this in the first place. They tried to charge us for snacks at a higher price than those listed on the price sheet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown location

Posted Apr 14, 2017
Starbucks with extra menu and kitchen in lobby. Valet parking. Very comfortable rooms.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
3 out of 5
by A verified traveler from Dallas

Okay for a night

Posted Mar 12, 2017
Disappointed that earliest check-in time was 3pm. We arrived a bit early and asked if we could check in before 3. Were told all the rooms were occupied. Of course I find this hard to believe. Also disappointed in no complimentary breakfast not served. Will not book with this hotel again. Can find much better for same price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Canada

Posted Feb 28, 2017
Was there on business. Hotel is what I expected and staff was very friendly.
Comment from Hotel Management
Mar 1, 2017 by Aaron G., Hotel Management
Thank you. We look forward to your next visit.
4 out of 5
by A verified traveler

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
3 out of 5
by A verified traveler

Posted Jan 6, 2017
Cons: When I booked the reservation, it was not clear that the hotel was under remodeling. I had to walk nearly a block from the entrance to check-in.
When I booked, it was not clear the hotel was going through a remodel. When I arrived, I had to walk about a block carrying my bags to the check-in desk. This was extremely inconvenient.
Comment from Hotel Management
Jan 10, 2017 by atg, Hotel Management
I am sorry for the inconvenience that you endured. We are hoping to be finished before the end of January. I hope you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice in downtown

Posted Dec 19, 2016
Finding a taxi was fairly difficult as well as the fact the staff weren't very helpful in finding one for us.
Comment from Hotel Management
Dec 31, 2016 by ATG, Hotel Management
Thank you for your feedback. We look forward to your next visit.
5 out of 5
by A verified traveler from Atascocita, TX

Excellent!

Posted Dec 18, 2016 on Hotels
Everything was above and beyond our expectations. The staff, room, beds, and food were top notch. We will definitely be back!
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your feedback. We look forward to your next visit.
5 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
The hotel was very convenient and nearby to the Toyota Center and restaurants. It was only a 4 block walk to the arena for our concert. My only complaint is the steep $30 parking fee. Otherwise, it was a nice place to stay for a weekend trip.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for staying with us! We look forward to your return.